Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have found some information online but not a exactly clear answer
Hi This is my first time on this siteSince I signed up in Sept. I do auto pay but so my payment comes out auto.The problem I'm having is about 4 - 5 days before the end of the month my service shuts down . I get a message saying that I no longer have...
I just activated my account (pending a number port) and was wondering if it is possible to change the date the Auto Payment happens? It is showing me on the dashboard that the next auto payment will happen on 30 Aug. I want to know if I can change it...
My son had blown through all his 8.5G so we just put $30 on the acct and he still does not have any data activated.
I added 1GB of Data to my plan as an add on this month. My cycle renews tomorrow and I still have about 600mb of data left. My question is, will the unused data roll over to next month or will I forfeit any unused data when my cycle renews? thanks al...
@totalUser That's the only problem with my phone. Its not dual SIM. I bought a top of the line Galaxy s10 and it dosent even come with Dual SIM. That's the only thing i hate about my phone. Fido data only plans are hard to get without being a custome...
I need to change number today and it says number changed failed.Please do help
On my usage online at Public it appears I am calling a 902 number regularly for 5 or 6 sec almost daily and I am. I am worried about a hacker and my security!!!! Is there a way to contact Public to resolve- or I am looking to switch to another provid...
I have been a public mobile user for years, have been on autopay with the same credit card for years. Today my service was cut off for no reason. Tried to pay just what was owed via credit card and it wont accept my payment - it says it cant verify...
There is a Flash sale going on right now. It shows it on the plan page and on the front page. https://www.publicmobile.ca/en/on/plans Its weird that the free 30 days flash sale is included in the plan details even though its not a permanent thing. I'...
Hello all, I am Going through a bizarre issue ... I just ported my number from Rogers to Public Mobile and I know it was successful because I have the number on my Public Mobile simcard but it is still active on my Rogers simcard as well. It is my u...
Hello,I don't know if this is the place to ask this, but while I was ordering my new sim I bought it twice, I didn't realise that once I had bought the first one it was confirmed, it had redirected me to the buy page for another sim, and I thought it...
need the puk code to unlock my sim from public mobile thanx!!
Thanks for replying. Stay safe.
I just applied for Public Mobile a couple hours ago and when I was signing up I used a referral code from a video I was watching because it said I could get a $10 credit. Well unfortunately, after signing up and getting the new plan for my phone, I n...
Hi there, Public mobile called me earlier today saying they had trouble porting over my number from Fido (This is my second time posting now =( I got error yesterday so that must have been related) Because there was two requests on my account. So I c...
I have been trying to login in to my account from last few days. I don’t have an access to account at this moment. I have reset password several times and when I try to login in back, it says that my wrong password or username. Please help me out
Hi! I want to know if I can change reference number after I got my account set up?
I am unable to send pictures via MMS when I do not have my data turned on...if I turn on my data will sending pics via MMS use my data as I have the $15 plan which has unlimited text and picture sending?
Hey, can someone help me, I have a balance of about 20 or 22 dollars, and it seems like it didnt get used for my next 30 day period, because I have autopay enabled. Is there a way of returning that money to my card, or do I have to use it up on topup...
I'm on Autopay and my account was suspended. I removed and re-added my credit card and each time I try to re-add it I get a message saying that Public Mobile is unable to verify credit card information. I have since added my personal credit card and ...
Hello, I currently have a plan that gave a $2 discount every 30 days. I'm thinking of changing plans to one that gives bonus data. I'm wondering if this means I no longer have the $2/mo discount and only have the bonus data? Or is the $2/mo discount ...
I can't text to US numbers from Canada even though my plan has unlimited international texting It used to work but isn't working now. I confirmed my plan. I have shut off and re-started my phone (Android)
Where can I find the official receipt for my latest purchase?
My account shows ( As best as I can understand ) that I have a $5.00 unused phone add on but my phone won't work. What do i do to get credit for this add on and get the phone working??
I am trying to update my credit card information and trying to process a payment. However, it says unable to verify my credit card information. I am not sure why because I've used this card on another account and it went through (I help my parents ma...
My service was suspended. My amount due is $12 but my total estimated payment is $10. If I top up with a $10 voucher will that bring back my service?
I have been auto paying with my visa from the start. All of a sudden I cannot pay and my account is suspended so I have no phone no txt. I go online to pay, its not taking my visa card. I try to submit a ticket but the submit button is greyed out wha...
