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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment method doesn’t go through when on autopay, plan expired

The site won’t accept my payment by credit card even though I have autopay on. It’s worked for over a year and nothing changed with my card but it won’t go through. Moderators didn’t respond to me after trying to get in contact with them.

Resolved! oracle?

How do you become an oracle? What exactly is an oracle?

submit a payment twice

Hi there! I just changed my plan and did submit the payment twice by mistake.Does anybody know what to do to get the money back? ;-(

Looking for Help Porting my number from Koodo!

Resolved! Looking for Help Porting my number from Koodo!

Hello, I am looking for a moderator to help me port my old phone number from Koodo. I just activated with Public Mobile a few minutes ago. As per activation instructions you are suppose to select a new number if currently a Koodo customer. I also was...

SIM card

Resolved! SIM card

I purchased a SIM card online, was sent a regular SIM card but I didn't realize that the phone I purchased required a nano SIM card. Rather than waiting another 10 days to receive a SIM card by purchasing it online, can it be purchased in a store?

says email address is invalid

when i try to log into my account it tells me that my email address is invalid. i want to change my plan but cant seem to log in

Resolved! Not received my SIM card after 10 days.

Hi Team, I have placed an order for a new SIM on 2nd August but I have not received it. My order number is 212380. Could you please check and provide tracking details for the same? Regards,

Can you use autopay if you only have a debit card?

How much do you save a month from the Community?

Resolved! How much do you save a month from the Community?

I’m thinking about getting a plan with Public and I was wondering how difficult it is to save money through the Community Reward.

Data Usage?

On my public mobile account it says my usage is 216.326 MB but on my phone it's 189 MB. Why is this? I just hope Public is accurate bc I don't want to lose money where I don't have to.

Dont pay attention could not delete

Leaving public mobile

I’m going to leave public mobile, why can’t I find a live agent to speak to to resolve my issue.

Phone not working

My phone is not working. I just changed my plan from the 50 dollar plan to the 30 dollar one and it’s not working. When I try to make a call it says I don’t have the long distance add on

Charged after cancellation

I cancelled my account as I was boarding my plane to deploy to the Middle East. After I returned my credit score showed an outstanding amount in collections from Public Mobile. I have never received a call back after trying to rectify the problem. Th...

Public mobile activation

Hi : I have switched from Rogers to public mobile on 9 august 2020 , until now I can place calls but if someone calls me my phone won’t ring and goes to my old Rogers voice mail , I called Rogers they said that public mobile didn’t ask the transfer o...

Suggestion - Add a 'Note " to the Auto Pay Registration Page

Different tiers Good neighbor etc..

Resolved! Different tiers Good neighbor etc..

Just curious, as I tried to search through the different posts and really couldn't find a breakdown for the different tiers you receive in the community. Is there a breakdown as such? Like for example good neighbor/good Citizen vs Mayor and all the ...

Resolved! Voice mail reading out phone number

Is there a way to bypass the automated part of the operator reading out the phone number that left a voice mail msg? When I get prompted to hit 1 to listen to new msgs, the automated part always says "new msg from xxxxxxxxxxxxxxxxx" then it plays the...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe