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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2069 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3719 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33759 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45584 Views
  • 182 replies
  • 30 Bravos

Resolved! Referral reward

Sign up using this code and get $20====== [code removed, no ads here  ....... Luddite]

Phone Eligibility

Here's a frequency check website that will check whether your phone will work on PM's networkCant veryfy the authenticity...https://www.frequencycheck.com/

Marco3 by Good Citizen / Bon Citoyen
  • 1163 Views
  • 5 replies
  • 0 Bravos

pmt plan email ok?

can i send pmt. via email?i only have debit Not credit debit Not c.card i would like to know if my bank is on your list [ coast capital savings Federal Credit Union ]i may join publicmobile.ca $15/mo plani would like to get $15 out of my debit chequi...

stevebean by Great Neighbour / Super Voisin
  • 834 Views
  • 4 replies
  • 1 Bravos

Resolved! recharge.com or payment vouchers?

Hey guys,I have seen a lot of complaints about payment vouchers and saw recharge.com as an option but wanted feedback as the site does look a bit questionable... If I was to get the payment vouchers my nearest store is an hour walk return and there i...

Self Serve Sign In

Morning, I keep trying to sign in and it won't let me, so I tried to reset my pass word and says I have to contact admin. I have been waiting the 1hr lock out time even left it over night..Rather frustrating to say the least.What do we do now..???

Amanda_Marr by Great Neighbour / Super Voisin
  • 945 Views
  • 6 replies
  • 0 Bravos

iPhone switching from Speakout to PM data fix

Hi All, New to Public Mobile and excited to finally see a decent and affordable service. Should of switched months ago! This is more of an FYI post and not a question. Ended up troubleshooting this myself but I figured I should post incase anyone els...

jrayhenry by Great Neighbour / Super Voisin
  • 1815 Views
  • 6 replies
  • 4 Bravos

Resolved! Mobile Network not Available

I was able to make and receive calls yesterday morning. In the afternoon, I noticed that the voicemail number was periodically missing from my call log and I got the message Mobile Network not Available. I restarted the phone, removed and replaced SI...

rLIby by Good Citizen / Bon Citoyen
  • 3242 Views
  • 13 replies
  • 0 Bravos

My sim got stolen

HiMy sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

public mobile not reactivating

Hello I have sufficient funds in my account but public mobile keeps asking me to inter a voucher number or credit card, to reactivate my account please help

Antsierra by Good Citizen / Bon Citoyen
  • 2403 Views
  • 25 replies
  • 0 Bravos

Incoming calls/texts not being received

I had my phone set up a week ago and appeared to be working fine but I cannot receive incoming calls and texts now it appears. How can I fix this? Is there a way to talk to someone who can fix this for me?

ktbdodd by Great Neighbour / Super Voisin
  • 1418 Views
  • 9 replies
  • 0 Bravos

Texts received are delayed

Ever since I've switched to Public Mobile, texts from others are significantly delayd (up to 30-60 min). Sometimes I will text them, then I'll get a flood of 4 or 5 messages at once that were actually sent awhile ago. I've rebooted my phone and remov...

shannoncox3 by Great Neighbour / Super Voisin
  • 1128 Views
  • 7 replies
  • 0 Bravos

Special deal free month if new

I was wondering about the special deal for new accounts. The deal expired at midnight on the 16th. Apparently new accounts have the first month free but I don't see anything in my account 

Kathycm by Great Neighbour / Super Voisin
  • 1338 Views
  • 8 replies
  • 0 Bravos

Resolved! Retail Activation/promotion

Hi every one,  I feel like I was scammed by Public mobile salesman at Atwater Public mobile kiosk.  I bought a sim card from the shop on 16 NOV 2019 as the promotion says $35 with 5GB data for the next 6 months. it means I have to pay $40.25 includin...

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Faisal2c by Good Citizen / Bon Citoyen
  • 2511 Views
  • 18 replies
  • 0 Bravos

Roaming in the US, can you purchase 20 days up front

I am travelling to the US from BC and see I can buy a 10 day roaming package.  We are gone for 14 days and am wondering if I can buy two, 10 day plans at once?  I would like to take care of this before I leave so I don't have any problems on day 11. ...

rdhillon66 by Great Neighbour / Super Voisin
  • 1045 Views
  • 5 replies
  • 1 Bravos

Data not working on LGG4

Hello:  I recently switched to Public Mobile as my carrier and my data is not working. I still have 1GB of data left and I have tried adjusting APN network settings, but this is still not working for me. I own a LG G4 phone. Can someone help me on th...

Cola123 by Great Neighbour / Super Voisin
  • 926 Views
  • 6 replies
  • 0 Bravos

Rewards

What type of rewards or credits can you earn for your account?How do you earn these?

rita27 by Great Neighbour / Super Voisin
  • 1246 Views
  • 4 replies
  • 0 Bravos

call forwarding minutes?

Is there a limit to the number of call forwarding minutes in the plans? Is it using your incoming minutes or outgoing minutes? 

danijel by Good Citizen / Bon Citoyen
  • 821 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing plans and keeping promo data?

Been a PM user for a few months now and currently on the $40 plan.  Recently I have been given a 1 gig data promo and took advantage of the 1 gig data holiday giveaway (thanks PM).  Really like the way this is phone company is set up.I have not come ...

Jax2011 by Good Citizen / Bon Citoyen
  • 1737 Views
  • 13 replies
  • 0 Bravos

Phone payment

I put in $30 on my account today. I got the message saying it went through and my account says I have took $0 due. But it took out only $20 from the $30 and none of the things included in my plan are working. Please help as I need to be able to call ...

MelG_13 by Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 0 Bravos

Porting an account from another service with bill owing

Hello, if I were to port my existing number to Public Mobile from my previous carrier, but I still need to pay last months (and eventually this month's) bill since I'm still on their service, will this cause any issues? I'm aware the general approach...

MPuser by Great Neighbour / Super Voisin
  • 3217 Views
  • 3 replies
  • 0 Bravos

"Invalid SIM" after activation timed out

While trying to set up a new account (with a new/just purchased SIM card) the activation process timed out (slow internet?).  Anyway when I went to start over the next day it says the SIM card is invalid.  I have sent several messages to the moderato...

roxannedunn by Great Neighbour / Super Voisin
  • 2092 Views
  • 15 replies
  • 0 Bravos

NEW SIM card doesn't work

HI I need help! I tried to acivate my SIM card- I got to the last page and entered in my visa info then got a page that said 'something went wrong, please try logging in again' I have tried to restart the activation- but now my sim card isn't workng....

HMB by Good Citizen / Bon Citoyen
  • 1646 Views
  • 16 replies
  • 0 Bravos

Resolved! 10GB Data

Greetings,  My wife and I each half the 500+500 plan and are very satisfied with the service. We are giving our daughter a new phone for the Christmas and she will require at least 10GB/month of data. Does PM offer any plans that would accomodate tha...

ssprod by Great Neighbour / Super Voisin
  • 2076 Views
  • 14 replies
  • 0 Bravos

Resolved! Incomplete port phone number

Hello All, I'm a newbie on PM as of this afternoon. After listing my porting information during my signup, I'm only able to call and text out. My incoming calls and texts aren't being received. My data is working as expected. I did configure the APN ...

Kgt by Good Citizen / Bon Citoyen
  • 2703 Views
  • 23 replies
  • 0 Bravos
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