Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My sim number doesn’t match my account... who do I contact asap i don’t have service
I have two accounts with Public Mobile - one for my phone, and one for my wife's phone. We both came over from Petro Canada Mobility and ported our numbers. All that went without issue. However, it appears that the phone number attached to my wife's ...
I'm thinking of getting a more expensive plan, and was wondering how the process unfolds. If I upgrade does it charge me and change my plan right away with a new start and end date? Or does it change next cycle? Do I keep my add on minutes throughout...
Really new to cellphones in general but especially Public Mobile.I've tried all the things I can think of to try/select around my account, but I can't find where to go/what to press to actually pay for a month's time.It's the day where I was supposed...
Howdy, Just wondering how to mark post as solved, and how to flash the appropriate comment. Thanks!
Hi, Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members. And can anyone tell me how many posts they've made/what bracket/discount you've fallen unde...
My account got suspended. I missed the payment date. I thought it was midnight my time zone. I forgot my bank card at home and couldn't process the payment until I got home. Anyway, I have the correct amount in my balance but I don't know where to go...
Hi there. I dropped my phone and lost it. I often lose my phone. I was wondering.. is there a way to connect my phone plan to my desktop PC, and use it like I would using GMAIL? I'd much prefer to just have a home phone with cellphone services.On the...
Hi, actually I have an issue with my SIM, I activated the Public Mobile and keep the existing number from Tbaytel. I waited for 2 hours already. My issue is that I can make a phone call to my friend but he cannot give me a phone call as well as text....
Hello, I just activated an account for a family member, is it possible to merge the plans so that I am paying for it and not them?Thanks!
Hi,Recently transferred my 90yr old dad for the basic public mobile plan $15/mo. including 100 min. province-wide talk+ from Telus pay-as-you-go.When he tries to call a 1-250 # (within province), he gets a message that he is not set up for long dista...
Hello,I need help to use my data for using my phone.Actually, I usually use WiFi for my phone at home and save PM' data for emergency only.Recently I realized that my PM' data does not work on my phone.Phone noticed me "Internet is disconnected ...
The email account I used to set up my public mobile account is no longer active. How do I get access to my public mobile account now?
I am on Auto Pay, and you successfully charged my VISA last month. My payment was due today and for some reason you didn't bill my card and turned off my service! This message is posted at the top of My Account:Please disregard this message if you h...
I would like to pay my monthly bill
I've gone through all the community threads, but cannot resolve this issue. I've used my Moto G5 without a problem on public mobile for over a year. I cannot receive sms texts if I am not on wifi. I am using the Google sms text app and had the same ...
Hi! How can I request a phone bill?I have a registration which requires phone bills so I need my phone bill this month or last month.Thank you.
Hey all, Due to fraud, my cc company has 86'd my card and is sending me a new one, due in 7-10 business days. Meanwhile my plan renews on the 6th. What would be the smoothest, most headache-free way to pay for this month - using my KOHO card or buyin...
I just downgraded my plan from 25$ to 15$, it required me to load 25$ before i was able to change my plan so now i have 25$ on my account. My question is if i sign up for autopay now how will the funds be subtracted? will they take money from my bala...
Hello Community,Today, March 2, 2021, my plan with Public Mobile expired, and I was notified that my autopayment did not go through, my plan has been suspended, and I need to renew. I've had the same plan with autopay for 2 years now, so I figured it...
Hi there,I have a US roaming add-on that worked fine for the first 2 weeks but for the last 2 days, the calls keep dropping after about 45 seconds. First I hear 3 beeps after about 20 seconds and another 3 just before it drops. Has anyone experienced...
Hi guys,So I just saw PM's new pricing and am not sure what to do. I wanted to ask you guys for some input.Currently out of work. (ty pandemic!)Currently still on the $15 Canada wide plan. w/ 250MB of dataEarning $8/mo in rewardsMy Usage: 150MB/Data ...
My contacts don’t answer when I call because I don’t have caller ID. I checked my phone and the setting is “caller ID on” so it must be the network setting. Please help...
I am a new user and cannot access voicemail, When request voicemail it does not ring or ask for password.
