Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan Is Expired

Hi.My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it? Regards

Activation of SIM card w ported number from Virhin

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activati...

Referral Credit Refund

Hello, Is it possible to get a refund of the referral credit or will it just remain there? Also, I joined Public Mobile and got a winback from another carrier. Will I need to pay for my next month bill as well or will everything disappear from my acc...

SIM Issues - What is a PUK and when do I need it?

I just went through this issue myself so I wanted to write about my experience with it to add to what's already posted in the community and update/refresh things a little in terms of procedure as these things can change over time. If something goes ...

How to get copy of my bilsl for tax purposes?

Hi all. I need to submit my bills from September 1, 2018- February 28, 2019 for my business and tax purposes. I saw a previous post that a moderator needs to send them to me upon request, and when I chat with the Public chatbot it says they don't hav...

SIM not working

I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been re...

submit button

trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?

Can't use calls and sms

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to ...

Micro SD

I know I'm probably going to get many answer. I am looking at getting a new micro SD card with higher GB. I currently have one with low storage. What a good Micro SD card to get?

I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month does anyone know how I can get it back or working? Ir am I just out of luck? Thanks for anyone who takes the time.

What happens to available funds if I close my account?

I'm looking to switch plans, however i want to know what happens to available funds if I close my account? I had preloaded it with a large amount of money by accident when i revieved the text about not having enough money, even though it was on auto-...

Invoice/Receipt for Feb

@CS_Agent Hi there, I need an invoice/receipt for my payment on February for reimbursement purpose.

My data is not working

Could u please help me my data is not working from past 3 days. I activated my card from past 3 days and it's not working

Resolved! 3G Plan but LTE Service

Hi! I am new to Public Mobile, and happy with my plan and how everything has tranferred over. My only question is that I am paying for a 3G plan, however the icon at the top of my phone is still saying LTE when I am out of WIFI. Do I need to be conc...

hi

i have a lot of problems with my phone internet

Phone number transfer

I can’t transfer my phone number to telus

Resolved! Porting a number from SpeakOut

I know there are a number of topics on this particular issue. I've read them all. I'm hoping that someone here can help as I expect I'm entering a well-travelled sequence of delays. 1. I just started and activated a new PM account with a new (meant t...

Resolved! accessing my account

Is anyone else having a problem getting into their account? I keep getting a service error.

Change the plan

How can i change my plan right now with paying the full amount. I have activated a 20 dollar plan in the last week . I want to cahnge to 25 dollars plan.Can any on ehelp me. Thank you

Resolved! Replacing battery & saving settings?

I bought an android phone with a removable battery. The sim card goes under the battery and works fine. Since I didn't know what size SD card the phone would take I didn't put that in at the time and it's also under the battery. Now I'd like to put a...

International Roaming or atleast ability to forward SMS to email

HI, Is Internation Roaming coming to public mobile anytime soon ? If its not then this is a major issue as i see and most people will leave PM. Atleast people who travel outside the US and Canada. The reason is most banks and other institutions use y...

Resolved! bluetooth in car

I just wondered if anyone has this problem. I just got a newer vechile that is bluetooth, my phone is connected to it but when I turn off the engine and open the door my phone starts ringing but there is no one there.

Resolved! My unlocked phone says SIM not supported

I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported. I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in ...

Does PM match current Chatr 15$ Plan (250 data, 100 min, unlimited incoming and text)

Does PM match current Chatr 15$ Plan (250 data, 100 min, unlimited incoming and text), What are your thoughts?

Not able to make or receive calls after plan reactivated post vacation

Not able to make or receive calls after plan reactivated post vacation. Please help!!

SIM card not arrived

Hello, I had ordered a SIM from Public Mobile back on March 5th and received a confirmation email saying it got shipped. I've waited the alloted 3-7 days for shipment as it is now March 12th but have not received my SIM card yet, I'm wondering if any...

Not really a question moreso a comment

Speed-tested a short time ago and it seems my throttle has kicked in. I'm capped to 3mbps up and download speeds. However... It seems this hasn't affected my phone performance at all. I just opened up the Amazon Prime app and played a video in high d...

Data add on long distance roaming in United States

I purchased the roaming data long distance add ons, but when I try and make a call it says I don’t have the long distance and roaming add on. I checked and I see that it is there and I paid for it. Help!!

Order 160005 - Wrong Address

Hi Public Mobile, I'm sorry but I misspelled my postal code when I ordered a new SIM card. Could you update it. Hope its not too late. Thanks a lot. Cheers,Dom

Resolved! Auto Pay never works

Hello,I've been with public mobile for 3 cycles of 90 day payments. I've always signed up for auto billing but NOT once has it worked. This time I had to load up my credits and mark my phone as lost just to get it activated again.. WTF is going on?...

Community

Forum Posts