[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Re: Account suspended
My account was suspended. Changed my plan and made payment requested on line. Ended up having $10 credit with zero amount due. Registered also Auto payment with my credit card. My account is still suspended!!? Still can't reactivate.
Resolved! My Account is locked.
I had my account locked when I tried to log in. I had my passwords saved yet I couldn't login, My security questions were different too and now I am locked out unable to access it, I have my credit card in it. Please Help me get my account back.
Resolved! Receiving messages from community members soliciting
Hello. I have just received in my email inbox a message as follows:Subject: Make more than $5,000 in the first week! Just leave your contact information and our manager will contact you shortly! Do not miss your chance!From: CharlotteWheeleDate: 05-...
Re: Make an update to ensure uninterrupted service
why do i get this message when every thing is updated on my account? There is no need to SMS me please check!Why PM is not smart to find out my credit card is updated???
Resolved! How I pay by my credit card
How I pay by my cr fit card
Resolved! Looks like something went wrong when activating my account.
Failed to activate my account.
Resolved! Generate a statement
I need a statement generated to show proof that I own my number to sign up for another service. Is this possible? I know there's no option within the online portal, but I'm wondering if admins can do it. Thanks,
Resolved! Is Public Mobile still a budget carrier?
So I have a question for everyone to ponder.... I have 6 plans with public and I am reviewing the cost of them. On my personal phone I have the $40 5GB plan and I am considering upgrading to the $50 10GB plan when suddenly something occurred to me. A...
number transfer issue
having issues activating my new sim message stating incorrect MEID and someone will contact me but no one has. how do I fix this?
Resolved! AutoPay
How do I set up AutoPay with my account?
sign in
it wont let me sign in
My online account isnt showing anything? Need to update my payment
All i get when i log in is "hello" and nothing else on the page, tried 2 different browers! help!!!!
Resolved! Did PM remove the states from the 300minute international addon ?
I have a family member trying to call the states with her 300 minute international addon, Its asking her to purchase an addon to do so even though she has an international talk addon with 250 minutes left. On PM's site that shows an overview of the ...
Resolved! No data despite plan being active
I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but ...
Resolved! getting charged twice
I’m being charged 52.64 on the 8th and 49.28 on the 11th. But I only have the one plan. The one on the 11th
Swapping SIM cards. What are the chances it'll work?
Hello, Based on another question about adding a old phone to the public mobile network: Solved: Re: Will my old phone work on public mobile? - Community I finally went out and bought a new SIM. As noted in the earlier post, the phone is a super old N...
Resolved! Renew
How do I get a moderator to renew my plan early
Can't access data
I can't access my data, please help
Resolved! Received (and didn't receive) an offer from Public Mobile
Had to travel out of town for a while. Forgot to pay the bill on time for the in-town phone number I wasn't using. So it became inactive/suspended. And missed out on the $5 Community Reward I would've been paid this time around. Oops. But Public Mobi...
Resolved! US Roaming Talk 10days ($8) missing from add ons
I don’t see US Roaming talk 10days $8 anymore in add ons list. I was able to see that addon few days back but now its missing.
Can’t receive verification codes or calls from people
So I’ve been trying to register with apps and when they send verification codes I never get them at all. Even if I resend. I did transfer my old number to this new account. Not only this, but whenever anyone tries to call me, it says I’m “busy” and m...
Resolved! Re: MMS text issue
HI,I am unable to send and receive MMS. how can I fix this issue? please help
1gb and below to be roll over.
cant we ask the admin of this network, for them to make a roll over data? just for the 1gb and below users. what do you think?
Resolved! Trying to sign up - number invalid
It says my number is invalid, I have tried to sign up before when Bell had my phone locked. Since then I unlocked it and it was confirmed by Bell.
Resolved! Re-Activation after 2 months
Good day,After trying Public Mobile for a month, I allowed payment/service to lapse for around 45 day. My original plan (March 2021) was 50$ for unlimited can/usa calling texting, and 8.5 Gb.I recently decided to renew my service and was given the ch...
