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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost my Visa card - need to update my Visa Card info (new card # and Exp date)

Resolved! Local texting issues after expired U.S. roaming add-on

Visited the U.S. recently and bought a roaming package. Shortly after the package expired, I am unable to receive local texts. Friends indicate they have received texts from me but I can’t receive from them.have the identical issue on my wife’s phone...

Transfering a number from Koodo mobile

Hello, I was having troubles transferring my old number from my Koodo account and was wondering if you could provide some assistance. I was confused on what number to enter when it asked for an alternate number. As well, I tried to set up a new numbe...

Please Help: Searching fails to find PM Service

My iPhone 7 can not find PM service.The account status is Active. Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.Many attempts to remove and...

Resolved! Account sign-in does not recognize my email

Hello, I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized. I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts. C...

Cant receive or make calls/texts

Activated my sim a few days ago and im not receiving texts also every time i go to call a number it just ends the call straight away

Resolved! All calls disconnect after <1 minute

I started having this problem shortly after I purchased the "Canada-wide Talk Booster 500" on Sept 23, 2019. Now every call starts with 3 beeps and disconnects in 50-55 seconds. I have rebooted the phone and reseated the SIM. FWIW, although the addon...

An interesting article about VoLTE - maybe dated.

https://mobilesyrup.com/2017/11/13/canada-volte-guide/

Resolved! Voucher

I am getting really frustrated with this BS. I’ve tried to enter my the voucher pin on to many occasions, to no f***ing avail. How can I get these in to get my service?

Resolved! Iphone4s

Will network support iPhone 4s currently on TELUS network.?thankyou

Resolved! Payment Issue

HeyI have a really urgent problem! I have vouchers to pay my plans but I can't find any voucher number - not on my receit nor on any other documents. Can anyone help me, please?

Suggestions for Improvements and Help

Though I'm Posting this - I DO NOT HAVE A PublicMoble Account or #.I'm Pretty New Here, and I really don't have a Lot of Cell Phone USER Experience....In My Short Experience with P.M. (Helping my Friend) - I find that I can't communicate from My Comp...

whats up!

Have been ages since I been in on my acct. I was looking at changing my plan maybe to something better but know I notice all plans are all 3 g only 1 plqan for 1gig and no other things. I have friend last night that wants to go to PM but she alll she...

Resolved! Not working without wifi

I have a Motorola phone. Account is paid up. My phone is only working on wifi at home. I have the data turned on also. Pls help!

Top up

How come it wont let me reactivate my 50$ plan ...says I'm suspended and that there isn't enough money when my plans only 50$ and my account balance is at 52$

My posts disappearing

I have made 3 responses to two different topics today but they’re not included in the thread when I checked back few minutes later

Resolved! Phone # transfer not fully successful

Switched to Public Mobile this afternoon; was assigned a new phone number. Wanted to use my previous #, but Walmart employee said they've been experiencing issues recently with porting over numbers -- told me to do it through my Public Mobile account...

Walmart didn’t want to sell me SIM card

I went to a Walmart to get 2 SIM cards for my family, the guy that worked in the mobile section said they do sell PM sim and proceeded to get the sim. Turns out he only had 3 left, asked if I was going to activate right away. Said I will activate mys...

Resolved! Sign in to network Public Mobile error message and no data access

please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTI...

Resolved! Resetting password

Can the moderator please help reset my password?

Not a question, but a kudos to Wow Mobile in Woodbine Mall

Sadly, this is a bit late, but reading issues here in the Community made me realize how lucky I was to have such a wonderful experience signing up with Public Mobile via Wow Mobile in Woodbine Mall. The young lady who assisted us was very patient wit...

Resolved! Password Reset links not working?

Hi there. Ive been trying for a few weeks now to reset my PM self serve password as I canot log in. I get locked out after 2 attempts and the password reset emails that are sent come about an hour or two later, and the links in them don't work. can ...

My account is not loading

When I login to my account it shows empty screen with hello only, my number is xxxxxxxxx Edit:. Phone number redacted by will13am. Please do not post personal information on the public forum.

Resolved! I’m locked out of my account

I’m locked out of my account cause I forbimy password. I did the security questions and email was sent to me... except none arrived. I checked every box I had still no email. I went through every step and I’m losing my mind. Someone please help me.

Resolved! Is it possible to keep my Koodo Number?

I want to join, but I'd like to keep my Koodo number. Do I still have to buy a new SIM card? My Koodo number expires on Oct 6. I would apprecaite some help. Best,Sanita

Resolved! Switch from old $30 plan

I enjoyed $10 discount for 6 months on the old $30 plan. Now I have future dated a change to the current $25 plan. It seems to be the same service (unlimited Canada wide, 500 + 500 data) for less cost. My question is concerning the current extra 1G d...

Multi Media not Working

I have the $50 plan. My text and calling is working but I cannot send pictures. Any advice?

Resolved! Account

I am unable to add the top up that I had already bought for my account. I forgot to set up an account online and now it seems that I cant since I no longer have time on my phone and cannot receive the confirmation text anymore, to set up my account. ...

Resolved! Cant recover login because Forgot email account associated

Hi,I have no way on logging unto the self serve. If I try to register my phone number, it says that the number is already associated to an account. If I try to recover my password, none of the email addresses appear to work. I really need to login be...

"Unable to process this transaction" for all credit cards

I'm trying to add funds to my account but I get this message: "Unable to process this transactionSorry, we are unable to verify your credit card information, so this transaction could not be completed." I tried two separate credit cards (including th...

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