[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Generate a statement
I need a statement generated to show proof that I own my number to sign up for another service. Is this possible? I know there's no option within the online portal, but I'm wondering if admins can do it. Thanks,
Resolved! Is Public Mobile still a budget carrier?
So I have a question for everyone to ponder.... I have 6 plans with public and I am reviewing the cost of them. On my personal phone I have the $40 5GB plan and I am considering upgrading to the $50 10GB plan when suddenly something occurred to me. A...
number transfer issue
having issues activating my new sim message stating incorrect MEID and someone will contact me but no one has. how do I fix this?
Resolved! AutoPay
How do I set up AutoPay with my account?
sign in
it wont let me sign in
My online account isnt showing anything? Need to update my payment
All i get when i log in is "hello" and nothing else on the page, tried 2 different browers! help!!!!
Resolved! Did PM remove the states from the 300minute international addon ?
I have a family member trying to call the states with her 300 minute international addon, Its asking her to purchase an addon to do so even though she has an international talk addon with 250 minutes left. On PM's site that shows an overview of the ...
Resolved! No data despite plan being active
I renewed my data plan May 19 but my data has not been working. On my Public Mobile profile it says my plan is active and that I haven't used any of it yet. The 3G icon that is usually at the top of my iphone screen is just not there. I've payed but ...
Resolved! getting charged twice
I’m being charged 52.64 on the 8th and 49.28 on the 11th. But I only have the one plan. The one on the 11th
Swapping SIM cards. What are the chances it'll work?
Hello, Based on another question about adding a old phone to the public mobile network: Solved: Re: Will my old phone work on public mobile? - Community I finally went out and bought a new SIM. As noted in the earlier post, the phone is a super old N...
Resolved! Renew
How do I get a moderator to renew my plan early
Can't access data
I can't access my data, please help
Resolved! Received (and didn't receive) an offer from Public Mobile
Had to travel out of town for a while. Forgot to pay the bill on time for the in-town phone number I wasn't using. So it became inactive/suspended. And missed out on the $5 Community Reward I would've been paid this time around. Oops. But Public Mobi...
Resolved! US Roaming Talk 10days ($8) missing from add ons
I don’t see US Roaming talk 10days $8 anymore in add ons list. I was able to see that addon few days back but now its missing.
Can’t receive verification codes or calls from people
So I’ve been trying to register with apps and when they send verification codes I never get them at all. Even if I resend. I did transfer my old number to this new account. Not only this, but whenever anyone tries to call me, it says I’m “busy” and m...
Resolved! Re: MMS text issue
HI,I am unable to send and receive MMS. how can I fix this issue? please help
1gb and below to be roll over.
cant we ask the admin of this network, for them to make a roll over data? just for the 1gb and below users. what do you think?
Resolved! Trying to sign up - number invalid
It says my number is invalid, I have tried to sign up before when Bell had my phone locked. Since then I unlocked it and it was confirmed by Bell.
Resolved! Re-Activation after 2 months
Good day,After trying Public Mobile for a month, I allowed payment/service to lapse for around 45 day. My original plan (March 2021) was 50$ for unlimited can/usa calling texting, and 8.5 Gb.I recently decided to renew my service and was given the ch...
Resolved! Re: Locked out
hi please get back to me on 709xxxxxxx or [email protected] friends account has been locked out,she is not able to log in to pay and continue the service,her email if is either [email protected]@gmail.comshe forgot her password...
Resolved! SIM card
I bought a phone and my mom bought my SIM card for me, it was already activated because she did it for me. I dont know my 4 digit pin for it because it is now suspended after I've put $45 on top up cards.
Resolved! Lost phone - bought new sim card - how to transfer my old # to a new SIM - NO access to Self Serve
I lost my phone Biught a new phone I don't have access to the email account I created "My Account" with and I can't remember the password to "My Account" How do I transfer my old phone number to a new SIM card without access to "My Account" ?
Phone forgets APN settings
Question about APN settings. Currently using a Umidigi Bison. Phone is great but keeps forgetting the APN settings. The phone works fine for a few weeks then will randomly lose APN settings. It isn't' a big problem as I can just simply re-enter the A...
Resolved! Locked out
Recently registered and went to go pay my first bill and forgot my password and tried to many times and says i am locked out could i please get unlocked
MMS issues
My two phones will not allow MMS to work. Can't open pictures sent in text messages. One phone is a month old and it has never worked but my other phone which is 6 months old did have it working last week. Hopefully it can be fixed asap
