[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! how to find the from my phone number to account number. login does not work
how to find the from my phone number to account number. login does not work
Resolved! Data only plans?
Hi,I'd like to add a second plan to my account with only data. Is this possible?Thanks.
Resolved! Cannot make phone calls suddenly.
HI, I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the nu...
No Service
Hi, I am trying to activate my new SIM on my mobile but I received a text that says 'Network locked SIM card inserted". Can't use my phone now until you will reply to me. Thank you!
Resolved! How to Cancel service
Hi, I have help my father activated a sim card. With user name: ********************@hotmail.com. This email was no longer active. I requested to change email to ******************@gmail.com. Since then he is not able to login in to view his account....
Resolved! Service
Hey,I had my SIM card activation in-store. two SIMs. one phone works but my other no service. Unfortunately, the rep. has not been available to help. Is any other way I can get this issue looked into please?Thanks
pay twice
This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?
Resolved! Data Reseting
My plan renewed today and some how ive used 50% of my data already, my i phone only says it used about 100 MB, Its saying Ive used 1500 mb . anyone know why this might be?
Resolved! due date
why does my due date keep changing, it was the 20th then the 19th now its says on or before the 18th
Resolved! Rogers phone can enroll your plan
My phone previous service provide is Roger, can enroll your service. if its $25 + tax for unlimited calling and 1G data? please email :************************thanks, katie
Resolved! Pre Owned Phone order refunded
Just recieved an email that my phone order was unexpectedly refunded. Im wonder as to why?
Resolved! Upgrade to or purchase new iPhone 12
Hi everyone. I'm curious if its feasible to purchase a new iPhone from Apple Canada and use it with my existing PM micro SIM. I'm currently using a Oneplus 5 android phone. Any help is appreciated.-Al
Resolved! Phone switching from LTE to 4G randomly
I'm using a Samsung Galaxy S7, and noticed recently that in places I used to have no problems, my phone has been going from LTE to 4G randomly. If I'm in a call, it appears to stay connected, but line goes dead. Data goes to a crawl. What's happeni...
Resolved! No data since switched to public mobile
the data worked totally fine on Freedom mobile. Had this problem for over a year. Tried searching few time. No answers, Tried posting here before, also no help. Well it's year later. let see if anyone has any better ideas than last year.
Change my plan
My account is just suspended. However, I want to change plan and get it functioning.
Resolved! 5 to 10G Data Change
Hi - presently on 5G data at $40 would like to go to 10G for $50.Have about 3G in promotional data not used.if I change plans will I LOOSE the bonus data I have. Thank you
Resolved! "Your plan did not renew because we did not receive your payment"
Got the usual text this morning from PM at the end of my billing cycle, but instead of "thank you for your payment" I got the above message instead. I've always been set up for Autopay and nothing has changed at all for my account, so it was surprisi...
Resolved! PLan add on or plan change not taking effect
Tried topping up my plan.. it won't add it.. as i'm over my 100 minutes from my $15 plan it still won't let me. tried changing my plan to the $25 on the 10th so that it would match up with the billing cycle still did not work... what am I doing wron...
Resolved! Password
I need help to create a new password and I cannot receive the link
Resolved! Umidigi A9 pro
Does anyone know if this phone will work withe he public mobile network? It is not listed on there compatible phones but maybe somebody has it and it works. UMIDIGI A9 Pro Unlocked Cell Phones 6.3" FHD+ Full Screen, 4150mAh High Capacity Battery ...
Resolved! Bad sim ??????
so i purchased a sim and a prepaid talktime voucher and activated my sim and then successfuly added talktime and then i inserted the sim to my unlocked device that prior to me owning the device a friend of mine owned this device and his public mobile...
Resolved! Randomly curious - switching carriers with credit in account
I just got curious, I have *no* plans on switching any time soon just for the record! Lol, but say for example someone is a customer here, and pre pays a few months worth just as a preference, but then they find a great deal somewhere else worth swit...
Resolved! Plan won't reactivate
Hi there. My plan expired this morning. I added the necessary funds, but am unable to reactivate my account. It took the $6 in loyalty that I had and didn't renew when I paid, so I added even more funds to cover what was taken so that my plan could r...
Resolved! New Member - Charged twice when setting up new plan.
How do I get a refund to my Mastercard? When I went to London Drugs to sign up for Public Mobile, I paid for a SIM card and they tried to set up the account. I did not have my Telus account # with me so they tried to enter in by using the IMEI inform...
