Community

Resolved! Unknown calls to 778-581-4001

I just happened to be looking at my usage history when I noticed that since Jan 18 there is an outgoing call once a day to 778-581-4001.  The calls happen between about 3am and noon, and last 12-14 seconds.  I believe that this is the voicemail numbe...

Resolved! Just found "no service" on my phone.

Hi, I haven't been using Public mobile service since I didn't make phone calls and always use WIFI in home for these days. I just found that my phone is "no service" now. I don't know when did this happen but I put the SIM to another phone and still ...

Resolved! I ordered a sim card on Jan 12th and I have not yet received it my Order # is 237380

Resolved! Plan not accepted..

I am supposed to be on a $28 dollar plan, and have never had an issue. Even though it said I'm on $30 for 30 said it has always reverted to my$28 dollar plan and left whatever money in my account for next to up.I have exactly the right amount in my a...

Resolved! Self Serve is Down?

All I get is a blank page at this link:https://selfserve.publicmobile.ca/I want to access my account but I don't even have the option to log in.Is the system down?

Resolved! New phone number

Resolved! email and pin

forgot my email and phone pin 

Resolved! One month of free service plus 5GB of free data

Hi there, How can I see or know if this promo was applied to me. Get one month of free service plus,  5GB of free data.The free 5GB data is for first month?And the second month is free? Thanks

Resolved! Auto-pay - when payment date falls on a weekend ...

Hi guys, Just want to say how happy I am with Public Mobile!  My question is about auto-pay. When the auto-pay (30 day) payment date falls on a weekend, does it still come out on the 30th day, even though that may be a Saturday or Sunday? OR does it ...

Resolved! Promos

New public mobile customer here...just signed up today.  How do I find out if any promos are available to me and how do I sign up for them? 

Resolved! locked out of my own account.

I am locked out of my account and even after an hour, the account does not let me try to find the password. I made a new account just to ask a question here. Hopefully, this issue can be solved soon. The email of the locked-out account is the same as...

Resolved! Promotion unable to be applied - help!

Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...