Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! I want to know if I can change reference number after I got my account set up?
I am unable to send pictures via MMS when I do not have my data turned on...if I turn on my data will sending pics via MMS use my data as I have the $15 plan which has unlimited text and picture sending?
Hey, can someone help me, I have a balance of about 20 or 22 dollars, and it seems like it didnt get used for my next 30 day period, because I have autopay enabled. Is there a way of returning that money to my card, or do I have to use it up on topup...
I'm on Autopay and my account was suspended. I removed and re-added my credit card and each time I try to re-add it I get a message saying that Public Mobile is unable to verify credit card information. I have since added my personal credit card and ...
Hello, I currently have a plan that gave a $2 discount every 30 days. I'm thinking of changing plans to one that gives bonus data. I'm wondering if this means I no longer have the $2/mo discount and only have the bonus data? Or is the $2/mo discount ...
I can't text to US numbers from Canada even though my plan has unlimited international texting It used to work but isn't working now. I confirmed my plan. I have shut off and re-started my phone (Android)
Where can I find the official receipt for my latest purchase?
My account shows ( As best as I can understand ) that I have a $5.00 unused phone add on but my phone won't work. What do i do to get credit for this add on and get the phone working??
I am trying to update my credit card information and trying to process a payment. However, it says unable to verify my credit card information. I am not sure why because I've used this card on another account and it went through (I help my parents ma...
My service was suspended. My amount due is $12 but my total estimated payment is $10. If I top up with a $10 voucher will that bring back my service?
I have been auto paying with my visa from the start. All of a sudden I cannot pay and my account is suspended so I have no phone no txt. I go online to pay, its not taking my visa card. I try to submit a ticket but the submit button is greyed out wha...
Hi, brand new member here, very excited! I got everything working yesterday, even with an error while signing up, thanks to the help of a moderator. I, however, wanted to know when I should expect that my $2 autopay reward and my $10 off bonus (used ...
I ordered my SIM card - filled out all information, including my referral from a friend. Credit card was charged the amount I agreed to, but the page timed out while it was activating - now Koodo has dropped me as I moved my number, and this SIM says...
I'm going to visit my home country for a while. So I'd like to stop the prepaid for a while, until when is it possible? I wonder when I should extend my phone number to not delete it.
I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. I cannot contact moderators directly, as I do not have a us...
Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.
Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned o...
How can I recover all delete messages?Thankd
What does this mean??I tried to send an email to reset my password and this error came up.Please help, I'm unable to sign into my account.
I'd like to try and reactivate an old number. Anyone got any ideas or had some success doing this ?
How can i put back my balance money back in my account?
Hi, I ordered a SIM card. It didn't come after a number of weeks, so I had to register to PM community to open a ticket. A new SIM was issued and I received it. Now when I try to activate the SIM it says my email address is already used. Before you a...
on my acount it hasnt added it to my discounts for the upcoming month
I was charged $70 extra and would like this credited back to my credit card
Hi there, I have used all my data with little by little use and now im not able to use any data at all. So isnt the speed supposed to be throttled after using up all data?
