Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HiI believe I got an extra 2 gb of data at sign up time in February and was told it would be rolled forward to the next month if not used. I use very little data/month but this month I am approaching my 2 gb limit (my fault!) and got a text from Pub...
ISSUE - cannot access cellular data networkIphone 7 ios 14.4.2. 500 mb + 500 mb bonus planMy spouse is a relatively new member for the past 2 months and (since day 1?) told me she cannot access the cellular data network. The message when trying to o...
I can not make calls from my mobile. Checked my account and it is active, all the dues paid. This problem started just couple of hours ago today. I do not know what went wrong.Any advice to solve the issue.Thanks
I helped a friend switch carrier today from Virgin to PM. Plan was the $25 plan. All worked fine, except she cannot receive a phone call. Any suggestions??
Hello ive been having trouble with voicemail things such as getting a call from a general spam caller every single day and they always leaves voicemails with nothing on it i was wondering if i could block that voicemail person because i blocked the c...
This morning, daughters account was cancelled because she had not paid her account when due. Funny thing is, she was signed up for auto-pay and her bank account proves that Public mobile took her money. She had to pay manually a second time to re-ins...
Good morning, I was out this morning and needed to make a call, only to be met with the “We’re sorry, there is no plan associated with your account” message. I have been on Auto-Pay for as long as I have had an account. I checked my bank account and ...
I have enough funds in my account to make a payment. However it won’t let me! It isn’t automatically taking it, and when I try to apply my balance to my account it says I already have enough money! please help!
HI, I suddenly cannot make any phone calls. I have the talk and text plan and I never had this issue before - my account is fully active and I have a balance. When I try to make a call, i get "this is a long distance call - please add 1 before the nu...
Hi, I am trying to activate my new SIM on my mobile but I received a text that says 'Network locked SIM card inserted". Can't use my phone now until you will reply to me. Thank you!
Hi, I have help my father activated a sim card. With user name: ********************@hotmail.com. This email was no longer active. I requested to change email to ******************@gmail.com. Since then he is not able to login in to view his account....
Hey,I had my SIM card activation in-store. two SIMs. one phone works but my other no service. Unfortunately, the rep. has not been available to help. Is any other way I can get this issue looked into please?Thanks
