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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66180 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70329 Views
  • 180 replies
  • 32 Bravos

Resolved! New to publicmobile

Where do I put the MMSC and MMS Proxy? For iPhone. Thanks  

keesh9 by • Good Citizen / Bon Citoyen
  • 1387 Views
  • 4 replies
  • 0 Bravos

Resolved! Buying add-on's with autopay

I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.

bartinbc by • Great Neighbour / Super Voisin
  • 850 Views
  • 2 replies
  • 0 Bravos

Resolved! Charge 4 times for plan upon sing up

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...

TomEnns by • Great Neighbour / Super Voisin
  • 1458 Views
  • 5 replies
  • 0 Bravos

Resolved! Promotion

I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?

ali86 by • Great Neighbour / Super Voisin
  • 1108 Views
  • 4 replies
  • 0 Bravos

Resolved! 2nd month free

My 2nd month payment is due January 10 and I haven't received the credit for 2nd month free which I properly registered for. What should I do?

Pipcan by • Great Citizen / Super Citoyen
  • 2480 Views
  • 10 replies
  • 1 Bravos

Resolved! porting my grandfather landline Bell phone number

I have  my DSL internet (Teksavvy) using  Bell telephone line, and I want to port my Bell number to Public mobile.What is the best way to do, and keep my internet down to minimum?Thanks for the advice and help.       

sugarorange5 by • Great Neighbour / Super Voisin
  • 2175 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto-Pay No Longer Working - Card Cannot be "Verified" (Help?)

I set up auto-pay ages ago, everything was working great.  This month I got a notification that my payment did not go through and I have 90 days to make a payment or my account will be suspended.  Called Visa, they see no charges attempted by Public ...

xiotisa by • Good Citizen / Bon Citoyen
  • 3374 Views
  • 14 replies
  • 0 Bravos

Resolved! How to disable call forwarding

I've been trying to disable voicemail entirely, but it does not work. At best what I can do is activate extended greetings and not allow people to leave a message, that is not what I want. Then I tried to turn off call forwarding, which also does not...

Shadowpt by • Good Citizen / Bon Citoyen
  • 5877 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotion

Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...

keesh9 by • Good Citizen / Bon Citoyen
  • 1672 Views
  • 6 replies
  • 1 Bravos

Sim card

I haven't received my Sim card how do I track it

Jeddoreguy by • Great Neighbour / Super Voisin
  • 814 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out account

I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated! 

Resolved! US roaming is not working

Hello, I'm currently in the US. I have purchased the US 10 days unlimited talk roaming add-on, but it's not working on my side. I can't make phone calls and other people find my phone unavailable when calling my number.my transaction history shows th...

fireboltt by • Great Neighbour / Super Voisin
  • 1324 Views
  • 5 replies
  • 0 Bravos

SIM card not received, MOD provided me a wrong tracking number

I haven't received my sim card yet and the mod provided me with a 14 digit tracking code, Canada post told me their tracking codes has 16 digits.so how can I find out what happened to my sim card?they've stopped responding my questions on the inboxth...

netoprax by • Good Citizen / Bon Citoyen
  • 2190 Views
  • 14 replies
  • 0 Bravos

Phone can’t get calls or send texts

Hi, I recently signed 2 family members up for Public Mobile. However both phones cannot receive phone calls it goes straight to voicemail and one phone texts do not go through but data and iMessage work.They are both iPhones. Any suggestions? 

kmt268 by • Great Neighbour / Super Voisin
  • 1756 Views
  • 7 replies
  • 0 Bravos

Resolved! NEW SIM CARD

I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before excha...

sandbach by • Great Neighbour / Super Voisin
  • 1933 Views
  • 8 replies
  • 0 Bravos

Resolved! RETURN OF THE FLIP PHONE

Hi Community,  One of my New Years “Resolutions” is to shift my experience of the current culture surrounding communication. I am en route to transitioning to an old school flip phone where I can call and hear the people I Love’s human voices and kee...

Resolved! Number appears to be pirated

I transferred my phone # over from Bell to Public Mobile about 9 months ago.  Everything was working fine, until 3 days ago, I suddenly couldn't access the network and depending on what happens when I reboot the phone, it either says "network not ava...

genofeve1 by • Great Neighbour / Super Voisin
  • 2736 Views
  • 12 replies
  • 0 Bravos

Resolved! Account Access

Hi, I am not able to log in to my account, the email i had given at time of activation is not working. 

Janavisingh by • Great Neighbour / Super Voisin
  • 1673 Views
  • 6 replies
  • 0 Bravos

Have yet to receive my SIM Card

I've ordered a sim card as of Dec 22nd, it was during the holiday season but still should of received it by now. No way of tracking because no shipping number. On avg how long does it take for you to receive a sim card from Public Mobile?

iamcheap by • Great Neighbour / Super Voisin
  • 1262 Views
  • 6 replies
  • 0 Bravos

Resolved! Change or Port Number

I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile. Am I still able to port in my other number from...

lollyrus by • Great Neighbour / Super Voisin
  • 1817 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: No Service - Random phone #s

 Hey, this just happened to me around 7~7:30pm EST! I thought it was network outage but my SIM # is different from mine so I blocked my number now. I'm going to message the Mods as well to find out what happened. On a different note, I got several em...

gminkwak by • Good Citizen / Bon Citoyen
  • 3169 Views
  • 7 replies
  • 0 Bravos

Resolved! Add-Ons expiry

Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?Thanks for your help!  

Diogenes by • Great Neighbour / Super Voisin
  • 1529 Views
  • 4 replies
  • 0 Bravos

Resolved! Bill Adjustment

Hi team,I had set auto payment in my account. But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.I need refund .Please Help 

Resolved! Getting a new plan bcause it has a better deal

Hi I was wondering if it ids possible to cancel my current plan that I have been on for 1 year now and transfer to the new plan that gets you 5GB using a different email address? 

lanaelosta by • Great Neighbour / Super Voisin
  • 1799 Views
  • 7 replies
  • 0 Bravos

Resolved! my 1.5GB is not on my account

I received a text that i have already used 75% of my data. which is the $0 Holiday Giveaway: 2GB add-on last DecemberI should have another 1.5GB on my file as part of the $35 dollar a month service but its not on my account. and it was renewed last D...

jbravojr72 by • Great Neighbour / Super Voisin
  • 1396 Views
  • 6 replies
  • 0 Bravos
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