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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2344 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4082 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34799 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46621 Views
  • 182 replies
  • 30 Bravos

Resolved! activation

I lost my sim card and bought a new one but I can't activate 

sandheere by Great Neighbour / Super Voisin
  • 923 Views
  • 4 replies
  • 0 Bravos

My new simcard is not working...

I lost my simcard so I bought a new one but it is not working... I went through the "change simcard" process but my phone is not working. Any clues??

CamiloMejia by Great Neighbour / Super Voisin
  • 1172 Views
  • 4 replies
  • 0 Bravos

How can I request for a refund?

Good morning, My friend referred me to PM and I switched from VM to PM with a 40$ plan on Jan 2. Right after that I realized that the signal was weak in my downtown office building (when I received and made phone calls, people at the other end couldn...

Yen_Le by Good Citizen / Bon Citoyen
  • 2008 Views
  • 15 replies
  • 0 Bravos

Renewing has not been done for #xxxxxxxxxx

Hi,I am a customer of Public mobile and my # is xxxxxxxxxx.I paid manually on Jan 2, 2020, for a 10$ plan.Although the payment was successful and its transaction was posted in my bank account, there is no fund available for my account.This condition ...

mdaghmechi by Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 0 Bravos

Leaving country for 9 months

I just moved to Public Mobile as I was paying way too much to Bell.I'll be travelling around the globe and I'll be away for 9 months. I'd like to, however, keep my number and keep getting texts.What can I do? I read something about "pausing" the acco...

thatguyman by Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! will this phone work on PM

Am looking at purchasing a Samsung Galaxy A20e factory unlocked cell phone and cant find it listed on PM site.  Will it work on PM? Scorp

jimidee by Great Neighbour / Super Voisin
  • 833 Views
  • 2 replies
  • 0 Bravos

Phone compatability

Good Morning all My mom is thinking about switching to Public Mobile and when she checked the compatability of her phone is was on the list but it said "4G LTE Device does not support 4G LTE bands".  She is not interested in data, only talk.  Will th...

ShanLink by Great Neighbour / Super Voisin
  • 1682 Views
  • 8 replies
  • 0 Bravos

Resolved! Locked out of account.

Hi there, I'm no longer able to access my account as I've been locked out. Would I be able to get some help @CS_Agent 

Cephiro by Great Neighbour / Super Voisin
  • 796 Views
  • 2 replies
  • 0 Bravos

Re sign in

Well this is the second time I cant get into my self serve  account you guy have to make it easyier

Twin7123 by Great Neighbour / Super Voisin
  • 655 Views
  • 3 replies
  • 0 Bravos

Stores in Halifax

Hi,  The website is down when I tried to access to "Find a store" get started. Anyone knows where are the stores located in Halifax? Many thanks!

tongdao by Great Neighbour / Super Voisin
  • 2345 Views
  • 8 replies
  • 0 Bravos

Resolved! Moto G7 Compatibility

I was looking through the lists of phones and noticed that the Motorola G7 is not in the list.  Is this phone supported?

eh by Great Neighbour / Super Voisin
  • 1481 Views
  • 3 replies
  • 0 Bravos

Resolved! Doogee s95 pro compatible with PM?

I cant find the Doogee s95 pro listed in compatible phones, however its the very newest model.  Have they just not gotten around to adding it to the list?  Is it compatible? How do I check compatibility before buying the phone, when the phone simply ...

Adrian2 by Great Neighbour / Super Voisin
  • 2412 Views
  • 14 replies
  • 0 Bravos

Resolved! Referral Bonus

Are we able to get referral bonus awards when activating an additional phone number and plan under an existing account?

sothy04 by Great Neighbour / Super Voisin
  • 923 Views
  • 3 replies
  • 0 Bravos

What does Canada wide means?

You are allowed to make any calls to any Provinces.For example, your home province is Nova Scotia. You are in Ontario, you can make a phone call from Ontario to Nova Scotia and its free.When you are fishing out in the lake, I made a phone call to Tor...

Jencho by Great Citizen / Super Citoyen
  • 4574 Views
  • 9 replies
  • 1 Bravos

Resolved! Cell phone firmware update schedule

When a cell phone provided such as sumsung relases a new firmware version the cell provider releases it on its own schedule. How can I find when Public mobile release firmware for a specific phone?

Resolved! Registration says invalid SIM after failed activation

I have a SIM card which I tried to activate. After clicking activate, it loaded for some time, then it said "Oops, something went wrong", and to start over. Now when I try to activate my SIM again, it says my SIM code is invalid. How can I fix this?

okonig by Great Neighbour / Super Voisin
  • 1466 Views
  • 5 replies
  • 2 Bravos

Accès à mon compte

Bonjour,Je ne peux pas accéder à mon compte, ni joindre la communité.J'étais obliger de créer un nouveau compte (un nouveau courriel pour joindre la communauté)Comment je peux faire pour accéder à nouveau à mon comte?Supposant que je n'ai juste mon c...

Radouane by Great Neighbour / Super Voisin
  • 601 Views
  • 2 replies
  • 0 Bravos

Data usage

Hi. I'm a new Public mobile user. My question relates to data usage. Once I reach my limit of 250mb, does the usage stop automatically or will I get charged overage fees? I want to prevent overage fees.thank youRob

Rob96 by Great Neighbour / Super Voisin
  • 1094 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim network unlock pin

I bought a motorola E5 play and it is asking for Sims network unlock pin

Nancy70 by Great Neighbour / Super Voisin
  • 1075 Views
  • 4 replies
  • 0 Bravos

Long distance Call’s it working

Hi. I pay 8$ for 200 usa minutes per month.  Just added 15$ because the LD not working. Still not working.  Can anyone advise whats what’s going on?and why there is no way to reach contact support. ? ty

Bassy by Great Neighbour / Super Voisin
  • 1332 Views
  • 9 replies
  • 0 Bravos

Resolved! Call charges

Recently I have taken mobile connection from public mobile with Canada wide call facility. When I am calling Toronto from Moose Factory, ON it says long distance call charges may apply. Do I have to pay extra fees to call Toronto from Moose factory?

shwenam by Great Neighbour / Super Voisin
  • 1878 Views
  • 15 replies
  • 0 Bravos

Resolved! Coverage in the US

I know there is a US package but the coverage map didn’t show any coverage. Will it just connect to AT&T or another local US cellular provider?

Jdub by Great Neighbour / Super Voisin
  • 909 Views
  • 3 replies
  • 0 Bravos

Resolved! Puk

I need puk code my phone locked!

Omar1 by Great Neighbour / Super Voisin
  • 1960 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting numbers + Public Mobile Plans

Hi MODs and everyone, Currently two of my family members have plans with Public Mobile. Family member A has a grandfathered plan, but has relocated out of country and hence will no longer have use for this plan.Family member B has a Talk-only plan. I...

babyycake by Good Citizen / Bon Citoyen
  • 1835 Views
  • 10 replies
  • 1 Bravos

Resolved! I never registed my phone with an account and lost my SIM card

Hi there, I signed up with Public mobile in a London drugs in November but must've forgotten to verify my phone number with an account online. I lost my SIM card and I am unable to get into my account. My credit card is still attached to my old SIM a...

meels by Great Neighbour / Super Voisin
  • 845 Views
  • 3 replies
  • 0 Bravos

Edit APN settings

I have a Samsung Galaxy S9 that is unlocked. My "edit access point name" settings is greyed out.

Rachel0881 by Good Citizen / Bon Citoyen
  • 2073 Views
  • 12 replies
  • 1 Bravos

Resolved! If I suspend my account, will my add-ons expire?

I am going abroad for several months and see that I am able to suspend my account and keep my number for 90 days. My questions is, if I reactivate my account within 90 days, will I still have my add-ons?

jmhettinga by Great Neighbour / Super Voisin
  • 900 Views
  • 3 replies
  • 0 Bravos
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