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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

Trying to register new Sim card keeps saying invalid no.

Resolved! Lost SIM Card

Lost SIM Card, how to lock it

Billing Cycle vs payment

My question is: "when, relative to the autopay payment does the 30-day billing cycle start" My guess is that the day of the payment is the first day of the 30-day cycle. We just ran out of out 100 minutes on the el cheapo plan, primarily because some...

Can’t make calls on Canada wide plan

I have the $15 plan Canada wide but can’t make calls. My account #xxxxxxxxxxxx my phone # xxxxxxxxxxxxxxxxx , I’ve been trying to fix this for days edited by computergeek541: removed account information

Resolved! 500MB Bonus Data on New Sign-Up

Hi,When I signed-up for Public Mobile (this is my first time with prepaid plans) last July, the promo said that there is bonus 500MB. I got the $35 plan with 1.5G. I'm also on AutoPay. I'll be on my second month now with PM but I still did not receiv...

Resolved! Reset password

I have tried to reset the password for my Public Mobile Account. But it keeps telling that "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." I have tried it since last night till now.

Resolved! Using my phone abroad (international roaming in Europe)

Is any add-on which would allow me to receive and place calls while traveling in Europe?

Resolved! Autopay

Hi, I would like to switch my auto pay account from TD credit to CIBC.How to change it?Let me know, please.Thanks,

Community page - Load very slow

Hi Is it me or anyone also has face the issue with slow loading time on community page ? I am at work computer other sites works fine but whenever I go to community its gets really slow.

Resolved! Activating my husband

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

Tracking phone

Help, a phone has been lost and location service is off making the find my phone function not work. I can see that the phone is on and has a 30% charge. I can make it make a sound, but we are not sure where it is. Can Public Mobile tell me which cell...

Can't activate my Sim card

I first tried to activate my SIM card on April 17th. I chose a prepaid plan and asked to port my Bell # ***-***-****. Public Mobile advised the Visa was not valid and my activation was terminated. However, despite not having my phone activated, a c...

Resolved! Tomoorrow $30 plan with 2GB

Hi I heard from PM group that they are launching $30 - 2GB plan - is 500 GB auto pay still apply ?

Resolved! unable to access account

I registered and received a confirmation email last night. When I try logging on I get this noticeSorry, we’re unable to verify your email address.Can not reset password or do anything. How do I fix this?

Resolved! Create your own plan?

If I remember correctly, there used to be an option to create your own plan? I don't see it anymore, it seems that you can only choose one of the predefined plans ranging from 15 to 50 CAD. Is there any possibility to make up your customized plan acc...

no longer able to talk to US callers

I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?

Data usage errors

My usage shows that I have used data several times, but the data is off on my phone and I have not used data at all. Can you explain why this happened and have that data usage removed from my records?

My refer is xxxxxxxxx - question is that an "O" or a Zero?

edited by computergeek541: referral code removed

Inaccurate calculation of minutes

How to deal with inaccurate calculation of minutes by public mobile To every call is added about 20 extra seconds that simply were not there For example, I had an outgoing call and I hang up at 1 minute 43 sec. If I go to my usage I see this call to ...

Resolved! 2nd month free promotion

Hi. I'm a new customer. Sim activated 2 weeks ago. How to get a credit for promotion - second month for free?

Resolved! Can’t receive calls

Hii signed up for a plan on August 4th, and I cannot receive any phone calls it goes straight to my voice mail

Just a general “heads up” regarding home WIFI.

talk and text

Is anyone not being able to talk and text . I got a message no service provider.

No service

Can t make calls or send text what is wrong i've had service for over a year now i reboot i removed sim card and put it back in still no service my account is paid

Can't make calls

Bill is paid but states mobile network not available to make calls

Service quit

I don’t have any service but it says on my account it’s active

Failed phone number transfer "wrong account number"

So i got a message that the number transfer failed (videotron was old carrier). I have since found the IMEI1 and IMEI2 number of my phone that was used on the old carrier, I also have what I think is the correct account number. When I try to use the ...

Resolved! Account

How can you access your account online if you dont remember your email and alternative number? Also, if you can get back in how would you update new email without previous and alternative number?, would I have to make a whole new account?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Sim card

Resolved! Lost SIM Card

Billing Cycle vs payment

Can’t make calls on Canada wide plan

Resolved! 500MB Bonus Data on New Sign-Up

Resolved! Reset password

Resolved! Using my phone abroad (international roaming in Europe)

Resolved! Autopay

Community page - Load very slow

Resolved! Activating my husband

Tracking phone

Can't activate my Sim card

Resolved! Tomoorrow $30 plan with 2GB

Resolved! unable to access account

Resolved! Create your own plan?

no longer able to talk to US callers

Data usage errors

Data usage errors

My refer is xxxxxxxxx - question is that an "O" or a Zero?

Inaccurate calculation of minutes

Resolved! 2nd month free promotion

Resolved! Can’t receive calls

Just a general “heads up” regarding home WIFI.

talk and text

talk and text

No service

Can't make calls

Service quit

Failed phone number transfer "wrong account number"

Resolved! Account

Need to change my phone

New sub - unable to send calls to PM sim

My Account

data drained

Phone Number Transfer Complications