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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot password

I forgot my password, so I can't access my account. When I click on the forgot password button, it takes me to a page that says, "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"And that's it. Even the simplest task is an issue with Public Mobile!

phone unlocking

is there a moderator available to help me with a quick question?

invalid sim

Hello, hoping to get some help for a potential customer.I ordered a sim online and received it yesterday. When I tried to activate it online, it kept complaining invalid sim. I tried to create a ticket but it required a public mobile account in the...

Resolved! Network is insecure

I have been getting notifications on my phone that the network is not connected, when I go to connect it I get sent to a webpage that says the network is insecure and wont connect. It's been a week, and when I finally realized my data was used up I p...

Data not working

Resolved! Sending Moderators Messages

Hello Community, Seem to be providing to much personal information during the validation process. Sometimes even asking for residential address/complete birth date. Don't think this is necessary. What happens to this information? Feeling really unco...

Resolved! $15 plan - calling USA - does it use your 100 min outgoing?

On the $15 plan with a US long distance add-on. If I call the US, does that eat into my regular 100mins from the plan, or does it just use minutes from the add-on?

password

Hi i forgot my password for my account and i can’t reset password.

Resolved! Refer a friend

Hello everyone! I am very new here, I just referred my first friend and I got a txt saying that I have "just successfully referred a friend!" so, I checked my account and it shows in there that I now have a reward for $1 because of this. The questio...

Resolved! calling 1-800 numbers within Canada

Hi allMy wife and I have the limited time $10 and $15 plan whereby we have limited talk time. If we call 1-800 numbers within Canada are the call time counted against our quota ?For example- I just have 60 minutes talk time for my plan. If I call CRA...

The way to recreate my MP account

I need to the process for recreating my MP account.

Auto Pay

Resolved! Auto Pay

Are you able to pay for your phone plan with a debit card instead of a credit card? If so, how's that done?

Switching plans

Hello fellow users, I was attempting to switch plans and it said this: "Your new plan will take effect on your next renewal date and you won't be charged until then. This changes replaces any other future-dated plan changes. After changing your plan...

charged for the plan that i haven't using for 6 months

I was being charged for my mobile phone for not using it for 6 months. I contacted your website 6 months ago saying to canceled it. I thought i was canceled already but i just discovered today through my credit card account that i was still being cha...

Resolved! question on meaning of option

Hi. i was looking at the options of my plans, but i dont understand somethings. this is what is written This plan includes: -- 1.5GB at 3G Speed /90 Days- 3 Choices with Talk to Canada & US- Unlimited International Text- Unlimited Talk to Canada a...

Resolved! Mobile compatibility

I have Galaxy A8 Model Number : SM-A530W Did not find in the compatibility list, is this phone is compatible? I have Koodo postpaid SIM and need to switch Public Mobile postpaid do I need to order new SIM from Public Mobile or my Koodo sim is okay...

Resolved! About a phone number transfer / À propos d'un transfert de numéro de téléphone

I have just activated my Public Mobile account. I am coming from Koodo prepaid. During activation I was asked to choose a new number and request the transfer afterward. I think I have created a ticket via the chat bot (I have a ticket number). Wh...

Why public mobile is among the best in Canada?

Acer Liquid Zest Model T08 - Is this phone model compatible

Data is not working and online help is asking if this model is compatible, not showing up in list.

Is Service down in Pembroke Ontario area?

So our service went out last night and still doesn't appear to be working. I've tried to go in the phone to phone settings and it kept saying something like 'sim card busy'. Today I tried to enter it again and now it says 'Call settings error - Net...

Rewards

Hi, Yesterday I signed up with Public Mobile and used a friend's referral code . I was told I will receive a one time $10 credit. I just checked my account and cannot see it.Kindly advise how I can get the credit.Thank you.Ibra

Promotion data rollover on new plan

Hi! I have 3GB of unused promotion data, but I would like to downgrade to the $15 plan. Will this data rollover to the new plan or will I lose it?

Resolved! USA Travel Add-Ons

Hello, If I'd like to add talk and text while I travel to the USA for about 20 days, should I add two of the USA talk and text add-ons at once? Will that extend that add-on to 20 days or should I add on the additional 10 days from the USA after my fi...

Voicemail call log

Under the voicemail on an iPhone is there anyway to have a list of missed voicemail calls. I was with rogers and they had an option that I could see who left a message. Does public mobile have a setting to do this?

loyalty bonus

Hi, A friend referred me - however I've been public mobile for a while. He was wondering about his referral bonus. I didn't even think about that when I set up my account. How do I go about this now after the fact?

Resolved! Does a new unactivated SIM card have an expiry date?

I often read that some community members keep spare SIM cards for referrals. Do they have a best-before day?I was given free Bell SIM cards when I bought unlocked phones from retail stores. I also had free SIMs from other providers when they had prom...

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