Community

Resolved! Monthly subscription

Hi, can I start my next monthly subscription early if im out of data for this current month?

Resolved! No follow through from public mobile on text promise

Public Mobile: Tmr wea??II said I'll be adding 100 free one-time Canada-wide minutes to my account on sept. 2. it never happened!

Resolved! lost service and cannot login to my account

My phone lost of service and I want to check the stautes in My Account, but I cannot login. Then I want to change the password, but it shows the following information."ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" How should I do now?

Resolved! Data Isn't working on phone.

Been working fine forever but it just stopped working recently. the APN seems correct. Using Samsung galaxy s9+

Resolved! Public Mobile keeps making my payment due date earlier than it should be

My due date is on the 17th. So why is it Public Mobile keeps bringing up that date earlier and earlier ? Now you are telling me it's due on the 15th which is basically taking days from my plan so charging me more for less service... that's not right 

Resolved! Referral scam on amazon.ca

nothing to see here, please move along.

Resolved! Need Help with leaving a Standard Voice Message

When someone calls me the first thing, they hear is the standard "you have reached mailbox number...". Following this I'd like to setup a 'standard' voice message that indicates that messages can not be left - without my having to record my voice. Is...

Resolved! my account is not working, i cannot log in

Resolved! No service all of a sudden

I've been a client for almost 4 years, I always had the autopay set-up and my account is active. The billing cycle started on September 12, I can see that my credit card has the charge as pending, yet since then I have no service (no calls, no data) ...

Resolved! No service

I recently returned from overseas and it appears my account was deactivated. How do I get it reactivated or transfer my number to a new account. 

Resolved! No service after successful activation

2 hours ago I completed my registration and activation. Inserted my SIM, but I have no service despite restarting my phone periodically. My phone is compatible and my area has coverage. Any help would be appreciated, thanks! -Vault

Resolved! In active

My plan has finished but i dont want to buy any plan for now. I have $8 in my balance, but i got a feedback from someone that my line is not active

Resolved! Porting my number

I would like to port my number from Lucky Mobile to my new Public account please.

Resolved! can not update my payment

My previous credit card expired and I need to update the payment information. But I am locked out of online account. My payment is overdue since yesterday and I can not use my phone. Please help. 

Resolved! Porting a number

chatbot opens a moderator ticket. after completing the ticket it wont allow to be submitted. Anyway around this to reach a moderator?

Resolved! How to receive text message from oversea

I am currently in Vietnam.  My cell phone has the area code from Montreal (514), I need to receive the authorization code via text message from an institution from Canada (the CIBC Bank).  Please let me know what I need to do to receive the text mess...

Resolved! 5 GB promo data

Hi, I received a text last month, like many other, for the one time 5GB data freebie. It was a couple of days before my plan 30 days expired, i didn't have an autopay set up yet. So my plan went inactive for a day, then I reactivated it the next day,...

Resolved! Missing Rewards!

Hi:I got registration my email for first month bill off as it was offered by Public Mobile and I did the activation for Public Mobile. Unfortunately, I did not receive that off. Thanks. Tubaishi