Payment

[jd6]

Hi I made a payment for my next month service at Walmart but yet I have no service.

[hairbag1]

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@jd6 wrote:

No, i was asked what my plan was, they asked for my phone number and I made payment.  My plan is for $25 i made payment plus taxes. That was on Wednesday and I still have no service.

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Log into my Account...is your plan Active or something else ?

Try cycling phone off/on.

[jd6]

No, i was asked what my plan was, they asked for my phone number and I made payment.  My plan is for $25 i made payment plus taxes. That was on Wednesday and I still have no service.

[CS_Agent]

Hi jd6,

We will gladly take a look into the matter, if you could create a ticket. Here is how to: Click on this link: https://www.publicmobile.ca/en/bc/get-help > Click on Chat with SIMon, ask to speak to a moderator, and complete the necessary steps.

Yours,

The Public Mobile Moderator Team

[will13am]

@jd6 , is to possible that you purchased a voucher at Walmart but it was not applied to the account correctly?

[popping]

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@jd6 wrote:

Hi I made a payment for my next month service at Walmart but yet I have no service.

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WM cannot access your PM account.

Did you purchased a topup voucher at WM?

If yes, you need to load it to your account and re-activate your plan.

When is your payment due date shown on top of your overview page after login?

[computergeek541]

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@jd6 wrote:

Hi I made a payment for my next month service at Walmart but yet I have no service.

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Are you a brand new customer or are you trying to renew?  When's your renewal date?

I would log into Self Serve to see if the top up is still sitting in your Public Mobile account balance.  Was your service cut off from a late payment already?