Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I change to English
I paid $100 for including this and next month.(2 months). I looked at my online bank account, $51.52 and $56 were taken. And the balance of my payment is still $50. What is going on? Did I waste $7?? Why did they pay more amount of money than i ...
Hi, my phone number is also my small business number and my local phone book has told me that in order to be listed in the local phone book I must request a service order from my provider. How do I do this if I cannot call a public mobile representa...
I just purchased a US roaming/data add-on. Is it automatically active as of date/time of purchase? or do I set the start date and if that is the case where can I do this as it was not immediately obvious.
I'm new here and wary about using this button. Does it automatically charge your auto pay credit card on file? Or are you sent to another page where you have other options? Thank you.
I just switched to public mobile and when I dial local numbers now I get the message at the beginning of the call saying it's completing my long distance call. The chatbot told me to try dialling +1 in front of the phone number, but why do I need to ...
Hi everyone! I'm looking to switch over three phones onto public mobile. I've only just started looking into it but I'm very interested. I've been a LONG term customer at Telus with a good plan but I need to save money. I'm thinking I will be switc...
I bought a new SIM card and a credit of 40CAD. I had 2 problems when activating the card:1) When I tried to activate the new card it asks me to make a payment online to add credit to it, but I would like to use the previously bought credit. How can I...
I activated 25$ plan on Dec 27th . I see in my Account the following statement: "Payment Due Date (One-Time Payment): Jan 26, 2020"I also see in my Transaction Summary both a credit and debit of $25. All is fine.What confuses me to some degree is ...
Does autopay pay for me?
What time of day does the autopay usually kick in?
Hi, I activated my plan on 28/12/2019. I choose the$25 plan. The person at store charged me $62.15 in total. Says $30 is a activation charge. (I know I was doomed) He also told me he'll give a $10 credit (which he did by giving his name as referral &...
Hello Guys, When I am trying to do payment due by VISA Card, It shows me contact with your Card Issuer but as I contacted my visa card they told me Public mobile doesn't authorize to complete the transaction !! What should I do to do the payment?
I understand that I should ignore it because I have enough funds and Autopay enabled, but will it disappear tomorrow or will it be there forever? Thanks
When is data is reset to start fresh again?
I am travelling to Ecuador in 5 days . What plan do I need to buy to make call to Canada from Ecuador . Thanks
Hello, My dad lost his phone just today. He's with public mobile, is there any way to track his phone and if it's not possible, get the same number? Please let me know. Thank you.
I just received a text message my payment is due Jan 01 but when I go in my account it says payment due date Jan 14? I have autopay but normally just comes up a day or so early to tell my payment is due? Is this a glitch?
I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month Ja...
Signed up for public a week ago and just checked my credit card bill. I have a charge for $42(my plan) from Public Mobile and then another $42 charge the following day from Public Mobile Vancouver. Anyone else had this issue or know what's going on?
I have auto-pay, plus a credit on file. Why is my account showing expired when the due date is tomorrow ? This is my first month, so I'm not sure if this is common practice as it doesn't make sense.
I would like to change my plan to the $15. Plan effective on my renewal date. How do I do this?
Hi, My plan was suppose to renew on January 9th. I had no data left and moved into a new home, so I needed my plan to renew. I didn't realize I was losing my 2gb bonus data- I went from 12gb to 8gb- is there anyway to reverse that to get my previous ...
Hi. I paid for my plan using two $25 vouchers earlier today to reactivate my service. It is not allowing any outgoing local calls but data is working. Please advise.
Hi all, My phone is still not working with Public Mobile and today is day 2 of having PM. I switched over to Public Mobile from Koodo last night and followed the process to activate my new SIM from Public Mobile. However, during the activation proces...
Just signed up and waiting for SIM card, does it come with a new number and what plan is best for data, calls and texting? Thank you
Hi All,I want to know about 400intl minutes and 1gb data giveaway promo.Some are saying these offers will expire and some are saying not..What is the right answer? Does anybody know about this?Thanks
