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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unblock the SIM

How can I get the SIM network PUK

Resolved! Phone's compatibility

Hello,I do have an Nokia 5.1 double sim card. I do only have a GSM Supported compatibility.. Is there still a possibility for me to get a plan with publicmobile? ThanksZa

US Roaming

There was a us roaming plan before. It is not there any more. For US roaming, we can only use add-ons now?

611 100 spam

public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages? why does public think its acceptable to harass members and customers? is that the price you pay for g...

Unable to receive only SOME phone calls

I switched to Public about a week ago. Since then I have had 2 different people tell me that when they call my phone doesn't ring or go to voicemail, it is just dead. They can only get through the second or third time they try calling. This only seem...

Account suspended due to Autopay issue

I changed my payment card the other day to my credit card and to my knowledge everything was as before (autopay enabled), just a different card. This morning I get a text from Public Mobile showing the autopay discount hasn't gone through, and once I...

Resolved! phone

how do i find out if my phone will be compatable to this system

6UT2 NUMBER NOT IN SERVICE

i changed number..service hasn't worked for almost 3 weeks now..i can't change it again im paying for some **bleep** i can't use..i call it from my house phone and it says number not in service.. -this is the changed number:xxx-xxx-xxxx someone help ...

SOMEONE GET ME A MOD

i changed my phone number and since then i have not been able to use my phone. i been paying for a phone that i can not use. maybe it was cause i chose a random 437 number which was on the list i could choose from who knows someone get a real **bleep...

Resolved! 1GB Add on has not been added to my phone

A few days ago I ran out of data, so I purchased a 1GB add on. The add on has been acknowledged within my account online, however, as far as I can tell, this add on has not been activated on my phone, as I have to use Wifi from other sources. Any h...

Resolved! Data not working on two phones (iPhone 5 and iPhone XR)

Hello, Two people in my family who are on Public Mobile's $25 for 30 days plan are unable to access data on their phones (an iPhone 5 and iPhone XR). The plans both have 1GB data + 1GB promo (2GB total) and as per the usage info provided by Public M...

I am locked out of Self Serve

Resolved! hi looking for referral code to buy new SIM

hi looking for referral code to buy new SIM

Resolved! Viewing phone minutes usage

I am trying to see online how many of my 100 minutes I have used up. There has got to be a better way than just adding up each outgoing call time in the usage history. Any suggestions?

Long distance charge for call!

Hi. I subscribed to the $40 plan with unlimited Canada wide talk yesterday. Was surprised to hear "long distance charge may apply" while trying to make a call from Cambridge to a friend in Hamilton. Do I get charged for making these calls even though...

Myreward

How do i receive one

Transferring Phone Number from Public Mobile to Freedom Mobile

I just switched my carrier from Public Mobile to Freedom Mobile but my number has not transferred over to Freedom yet. I received a text from Public acknowledging that I want to cancel my account and transfer my phone number to another carrier. Upon ...

$15 Plan

Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If...

Transfer referral credit from one public number to the next public mobile number

Hello, I have 3 public mobile phone numbers. I get a monthly referral credit for 2 numbers.How do i transfer this referral credit from one public number to the next public mobile number?ThanksAbdool

Auto Bonus for new account

I signed up with public mobile this past weekend. The were offering 3 bonus gigs for the plan that I picked. The extra gigs are not showing on my account. Any suggestions?

I cannot receive phone call

Activated last Nov.7,2019 .account number10000000********. Up to now I cannot receive incoming phone call. Edited By ShawnC13: Removed account number

Porting Issue & Not being able to submit a ticket

Hi - Today at 1PM MST i ported my number from Bell to Public Mobile. I can make outgoing calls but I am not able to recieve calls or text messages. I put a 40.00 payment my account but still no canges. I tried to open a ticket through the help area ...

Resolved! Where can I find #PublicMobilePDA post?

What is #PublicMobilePDA post?

Resolved! Help re-transferring my phone number to Public Mobile (from a Bell account to Public Mobile)

Hello everyone, I was told to write here in hope that a Moderator would answer, or someone who works for Public Mobile who is experienced in setting up accounts. I used to be a Public Mobile client, then upon beginning to work at a new company, I acc...

Elderly and low vision

Looking for opinions on best phones for elderly and low vision for ease of use.

Resolved! Can't send or receive data

I have a Samsung Evergreen SGH-A667T. It's been a trouble free phone for many years and suits all my needs. I was with Telus from the day I bought it. I never had a need for data plan. Now I'm with Public Mobile.Now that Public Mobile have given us s...

About $10 credit for the activating, does it give to every one?

Yesterday I actived 4 PM SIM cards for my whole family. Today, I was told all of them received a $10 credit except me. I don't know if I am the special one or I need to trigger something to active this credit. Waiting for the answer...

Application Birthdate - Did I - or Didn't I ????

So I have seen a few threads here and some folks are saying they were NOT asked for a birthdate on the application. Some of us did the application a few weeks, months or years ago. And if anyone asked me if I did enter my birthdate....I would says no...

I Forget my Password and secrete answer

Hello I forget my password and secrate answer .Please help me .My No **********Thanks Edited by ShawnC13 removed phone number

autopay does not work!

Autopay does not work. It has never worked. Not once. Why? Why? Why? Stupid, stupid, stupid system.See my previous notes.I managed to at least get my credit card accepted (see my previous fix for that problem) and I can pay manually now at least. But...

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