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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! USERNAME FOR LOGIN

Hello PM Community! For self-serve account, I was wondering if it is good idea to separate email ID and login ID by using unique username for login that is decoupled from account's registered email address? It can provide following benefits:1) Abilit...

Renewing US add-ons while on the road (in the USA)

We plan to be in the US for 18 days. I will get the 10 day add ons as we have in the past when our time there was just 9 days. On our next longer trip - My question: once the first 10 days expires and we immediately purchase another 10 days, does the...

Trying to set up a phone for my brother he'computer illiterate

Looks like Samsung Galaxy Core Lte must be locked.Set up the account got all that done but after activation nothing happened. Public mobile sim card is installed.How to unlock it? Is that what's missing?

Keep service for a few days

Can I cancel the service in the middle of the month? Or can I keep the service for a few days after cancel the whole month?

use more than one US roaming addon concurrently?

Can I buy three US roaming addons (unlimited calling, unlimited texting, and 1GB data addon) and use them all at the same time?

Autopay Issues - October 2019

My first month was ending on Oct. 8th. I have autopay enabled. I had $26 funds in my account. In my first month I was on Plan 40. In the middle of my first month, I changed my plan to plan 25 to take effect at the beginning of the 2nd month. On Oct ...

Resolved! Travelling to Montreal

Hi everyone, I'm currently living in BC and I'm travelling to Montreal tomorrow. Just wanted to confirm that the data I have now, can still carry over when I'm in Montreal. Will I need to purchases data add-on or the exisitng data I have with my pla...

wrong number ported

How can I have it fixe please?

how to access balance

i keep a 15 surplus on my account and i cant check my balance using 611. my plan costs 25 but i cant seem to use any of the extra money to make important calls

My account has been suspended, forgot my password

Hello all , my account has been suspended due to payment issue as the credit was expired. Now I forgot my password & security answer so unable to renter the payment info. Please help me how do I solve this ??

cellular data

Newer memberI have an apple i4 phone but cant get the cellular data to work

Huawei P20 Lite

Can someone tell me if the Huawei P20 lite is compatible with PM in Ontario? I don't see it in the drop down list.

Text Messages

Not getting any incoming text can send only. edited by computergeek: copy and pasted content to message body so that everyone can see it

Saved parents 25 dollars a month!

Hiya FolksI set my patents up with a 1 gig data plan this week. My fourth referral and a 25 dollar savings per month for them. Made me feel great to be helping them in a small way on their fixed income. Remember to check your parents plans to ensure ...

problem with recharge

I recharged my public mobile phone on 10th october for $25 monthly plan through mastercard. Moreover I set my recharge account on Autopay mode.But it is very frustrating that I could not get my account restarted again .I can not make any call nor ca...

Registration website didn’t work.

On submitting the final page of registration a web server error page was returned. 500 internal server error. Now when I try again it says the SIM number is invalid. I tried the card in the compatible device (iPad Air) and it does not work. Any su...

New SIM did not work (not activated) - Number was ported from another network

I bought a new sim yesterday (Oct 13), activated it with porting my old number to Public Mobile. I waited for 3 hours and there was no connection that happened. apparently, the sim was not working and London Drugs gave me a new sim with a new number,...

Bad port? Not receiving incoming calls.

Hello, I ported my number from SaskTel prepaid. Having issues with phone services now. Ported 'successfully' 2.5 hours ago and still not having any luck. Phone is an IPhone 6 unlocked. Here is what doesn't work:-> Incoming calls. Phone doesn't ri...

Long distance not working

I have the $25 for 30 days plan, which includes Unlimited Canada-wide Talk. I'm currently living in Ontario, and just tried calling my nan who's in Newfoundland, and I got a message saying that I do not have the correct add on for long distance calli...

Issue with Autopay - Rewards are not being applied

Hi there ! I'm using Autopay with $40 plan and with $2 reward,the due amount should be 38 + tax but after first two months it started charging me $42.94What's wrong here ?

unable to use data

My data got finished before my due date (10/16/2019). I have renewed my plan but still cannot use my data although i can make call.Any help? What do i need to do?

iPhone Voicemail Notification

Hi all, Just ported to PM from Rogers. Is there any solution to the lack of voicemail notifications yet (other than dialing in frequently to see if there are any messages)? I'm hoping the Mods might have some kind of indication as to a timeline on so...

Resolved! Private messages/Community posts

What do you do when the private message you wish to send receives an authentication error because it is too long? Can you copy an paste it into a community post or? There are no personal information included so a public post to reach the recipient is...

No Service with credit on the account

Hello,My last payment was on September 20th for my 3 month plan, and should expire on December 18th. I changed my card number at the time and the payment went through . On October 11 my account was suspended as they wanted another 60, so I paid that ...

Resolved! Can I use Public Mobile to forward calls & texts?

We've moved to France for the year and I'd like to forward calls & texts from my BC mobile number to my French mobile number. Services like Number Barn, Tossable Digits & voip.ms are apparently unable to port my 604-885 number (Sechelt, BC). I believ...

Resolved! Problems with porting number

Hi - I'm trying to port my number and it seems to have partially worked....I'm getting some text messages but no phone calls. It's been about 16 hours since I started the process. I received a text saying to complete my activation, I need to go to pu...

Resolved! i refereed my friend between sept-23---oct 06 2019 and i did not received $10 for referring

please add $10 for refering to my rewords----i have proof that sept 23 to oct 6 it was deal for awording two people --the person who referd and the person who sing in to the plan----friend recieved $10 and i just reciewed $1 dollar please fix it ...

Can't make calls

Trying to call my father and when i dial out I get "Hi, Public Mobile here. Sorry, talk is not included in your current plan..." ...and directs me to selfserve section of the site. I have unlimited talk for both usa and canada and never had a proble...

Promotion

Not letting me get promotion

Resolved! forfait a 15.00

Si Public Mobile prend le paiement chaque mois sur ma carte de crédit sur le forfait a 15.00,est-que j'aurai droit aux 2.00 de rabais par mois en plus des 250mo de données?Je suis avec Rogers a la carte et je voudrais garder le meme de téléphone.

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