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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I accidentally purchased 2 identical add ons for US roaming just now. How do I get a refund on the..

Hello; I am a new client and I accidentally purchased two identical add ons for US roaming just now due to the confusing payment page. How do I request deletion of the second add on which obviously I will not use. Thanks for your help. Regards Dave

NO DATA AFTER FOUR DAYS

Another attempt to get help.On Monday I switched from Telus to PM.Very quick transfer. Phone calls worked immediately, but not the data.I have iPhone 5Under settings says carrier is PM,but in "About", it has Network: PB, but below carrier as TELUS 18...

Monthly plans

I set my plan on the 15 of October to the 50 8 gb us calling. To start on my next bill month will they still give it to me since the promo run out?

Cannot send/receive text messages after changed number from 647 to 416

Why?Can someone help me?I changed my phone number to avoid receiving spam calls and texts.Thank you!

Resolved! Lost SIM

Hi everyone - I was travelling and lost my Public Mobile sim. I think what I need to do is to order a new SIM< then go into My Account and go to "Change SIM CARD" under "Plans and Add-Ons"Am I on the right track? Is there something else I need to d...

hello

could you change my number 437-580-xxx back to 647-707-xxxx.What information do i need to provide you to have it done. thx

Resolved! Phone compatibility with Public Mobile

Hello everyone! I plan to buy a new phone soon, I think the phone will be compatible with Public Mobile, but I just want to be sure. The phone network specs is the following : 2G GSM: 1900/1800/850/900(B2/3/5/8)3G WCDMA:2100/900(B1/8)4G FDD-LTE: 2100...

Scotiabank Auto Payment form fulfillment for bills from Vendors (public mobile)

Dear Public Mobile, I enrolled with Scotiabank recently and have been told to avail a bonus I should link two recurring payment/bills to the account. As a newcomer to Canada, I have only public mobile as a bill at present. I would like to know how a...

Stuck during registration

Hi there!I started the registration process and got to the point where I realized I needed a SIM card. I backed out of the registration process without finishing it.Now I have the SIM card, but when I try to register now it tells me my email is alrea...

Resolved! I have a plan with 3G data, but when I turn data on it says LTE and doesn't work.

I just switch to Public Mobile, I put the settings in for my data, its been a week since I switched and now instead of saying 3G it says LTE and no longer gives internet access. I was previously with Virgin Mobile, my phone is an LG G4.

Unable to transfer the phone number

Hi, I was trying to transfer my old phone number (587-xxx-xxxx) from Rogers to public mobile. I entered my phone number, but I have no idea why it is unavailable. Also, I contacted with u guys yesterday but no one replies me.

Data not working

I have no data available on my daughter's phone her plan includes 1g of data but haventh been able to connect at all. Please help.@CS_Agent

Paid my plan, but plan expired 5 days later? @moderator please help.

I paid my plan fully on October 11th and it was great and working. My new payment date was in November, but my phone disconnected today and my plan says it expired. My phone no longer works. Can someone help me please?

Data usage warnings 75% data used text message

last month my data seemed to get used up fairly quickly. i dont use more than my monthly allowance ever, some months comming within a gig or so but never fully used. I get a 75% warning which is nice. Today i topped up my account and my data was refr...

Resolved! Koodo may have a better deal then PM

Received a text from Koodo asking to consider their service. Perused the Koodo prepaid plans and noticed that for $15 they offer unlimited international texting and Video messaging and 100 free Canada wide long distance if I register a Credit Card. I...

Resolved! sim card

im already a long time PM customer who now needs a nano sim card instead of a micro sim. can i just order a nano sim and put it into my new phone? im going from a galaxy note 2 to a galaxy s6.

Resolved! Can a moderator please get in touch with me!

Does anyone from PM monitor this community?

SIM card activation failed

Hi there, I am trying to ativate my SIM card but everytime I try to make the payment I get this message: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you co...

Resolved! swich number

hello! could you bring my 647-707-xxxx back to my account please.

Sorry, we cannot complete your call, you do not have the required long distance add on

this is my son's phone, and had this problem for 5 days, we are all in greater toronto area, please solve as soon as possible.

Plan didn’t renew properly

Hello all I’ve tried to renew my plan online and all it did was take 10.00 from my balance and says it’s active but nothing was charged to my credit card and the phone still dose not work. What can I do to fix this

Resolved! Running out of data soon

Hello. I have a month to month 500 GB Data Plan. The next payment date is Oct. 28, 2018. My current data usage is 390 GB with 11 days still to go. What will happen if I exceed 500 GB before Oct. 28, 2018? Will I be unable to use any more data unti...

Resolved! Not receiving inbound sms text

Everything else is working including mms and outgoing sms, just no inbound sms text. Was working just Oct 7th 2018 when I left on a trip to Mexico. I mistakenly purchased an add-on, then another, both incorrectly and thus were refunded recently by Mo...

PUK Code

Need to get PUK code, I PM'ed @CS_Agent multiple times in last few days but no reponse. Any ideas? 0000 and 1234 does not work.Will getting a new sim card work?

I’m worried

HelloCouple days ago I got free SIM card and a number but the question is it free for a month. I got in a grocery store some girls were giving out free sim card for public mobile for a 1 free trial is it true??And Also they didn’t ask me for my payme...

Resolved! How to use international texting

Sorry for the newbie question kinda new here. I just paid for a new plan which includes international texting but somehow i'm not really sure how to use this i want to text a couple of friends back home in the Philippines. Can anybody teach me how to...

Phone tells ppl my phone is not in service

I was with Telus prepaid previous to public mobile. So I ported my number when activating my new service and I can’t get any income txts or phone calls. Ppl attempting to call me get a recording saying my number is not in service but I can make out b...

How do I connect with moderators for help

partially successful port?

We have been tryign to get my father's number ported from Bell for two weeks now. Hello, I spoke with my father and he has still not received the text from public mobile welcoming him, over a week after initially activating the SIM card. He has re...

Resolved! Data only works on wifi

Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues. I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data servic...