[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
compatability
how upto date is the checking your phone to see if it will work on Pm
Resolved! Trying to port number from Koodo but SIMon chatbot ticket form is broklen
Hi Public Mobile Community, I just bought a Public SIM card and have activated it with a new phone number. I would like to port my Koodo phone number over to Public but when I when to the SIMon chatbot it gave me a link to a Submit Ticket Form that w...
Resolved! How is the service outside of Ontario?
I was wondering for people who travel how the service is around Canada.
Resolved! US roaming
Hello all,I am located in Vancouver, B.C. and travel to Seattle occasionally. I usually purchase a US SIM card for unlimited talk, text and data in the states, therefore I do not need the US roaming add on. However, I was just wondering if I would be...
Resolved! Can't access the internet on Umidigi F1
Set it up, swopped my SIM over, everything alse works, I can text, send mms everything else works. Just can't access the internet. Appreciate the help. Thanks.
Resolved! Can I receive calls from overseas?
Hi, I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I woul...
Resolved! Calls from the USA
If someone calls me from the United States do I get charged? Or, does it use up my US minutes I have purchased in my $8 add on of $400 available minutes to US? Thank you
Resolved! Collect call
Can collect calls from within Canada be received?
Resolved! No progress with ongoing problems
I posted this query (below) yesterday. No response; no progress. Help please. I am having a devil of a time with your system. Can you access my approx one hour of questions? As you can see, I was runnning into repeated dead ends and nonresponsive con...
Multiple Issues - I need help
1. Signed up for $30 plan because was supposed to get one month for free (Dec promo) - never got the promo. 2. Data has not worked ever - I have tried changing my APN settings like some posts have recommended. Nothing has working. 3. Picture messagin...
Resolved! promotion
hi!one of the reasons i signed up for the public plan was because there was a promotion for 5 off your first 8 months I believe. It was running earlier this year, but now I see so sign that it has applied to my account, and I am paying the full amoun...
Resolved! Hi
Is there any customer service that i can talk by phone or a live agent that i can chat with ?
Resolved! Can't set-up autopay
Hi all, I am trying to set up autopay. However it is showing the following:However, I contacted my bank and they said that they have already approved Public Mobile's transaction. However, it seems that Public Mobile somehow was not able to verify the...
Resolved! Samsung Note 5 - MMS is not working
Hello,Is there anything wrong with the Access Point settings? MMS is not working, both sending and receiving. I had my data turned on when trying to use MMS, and I tried using both Public Mobile and Public Mobile 2 in the Access Point name. Thank you...
CANNOT RECEIVE incoming calls from US
Hi, This has been happenning for almost 2 months now. Every second person that tries to call me from US says the message plays "Number you are trying to reach is not in service" I tried resetting my network setting, but every day out of 10 calls I re...
Want to cancel my my phone
I'd like to have no more phone service please cancel
Credit Card cannot be verified.
My last payment was made with a Mastercard gift card. I am now trying to re-add my actual credit card for autopayment. I also urgently need to add roaming service to my account. Unfortunately, I am unable to do either, as I am encountering a message ...
Issue logging in
For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notif...
HotSpot Not working
I joined Public Mobile on the weekend and despite quite a bit of research, I have not found a way to get hotspots to work (even though the second device says it is connected). I found an older thread where individuals were talking about changing the ...
Phone calls wont work
Why cant I call out or receive calls? When I call out it says its unavailable its long distance to call 611. When people call me it goes right to voicemail
PM Selfserve suggestions for improvement
I recently signed up for Public Mobile service twice, moving from a Koodo account and a Telus account. I have a couple of suggestions to pass along. Streamlining the sign up process:Porting my Koodo number required a convoluted process of logging in...
Buying a plan over the self serve phone line
As title states, ive tried calling the phone line and I go to try and buy an addon but it wont let me just pay for the addon it wants me to pay for my monthly plan. How do I go about buying just the plan (my service is still active till march)
Resolved! Delay / failure when transfer a number from a wired carrier
Hi all; I just set an account up yesterday, and transferred the number from one of our fixed (landline) phones. There was no error and it seemed to go through. However, it's been almost a day, and if I dial that number, it still goes to the landlin...
Resolved! Account changes
When I signed up with PM it was for my wife's phone but I used my name and credit card on the account. Now I want to sign up for my phone so: #1 Can I go into account details and simply change the name & credit card number on the existing account so ...
Resolved! Invalid siim
Recently re activated an existing sim card that I wasn't using for a little while. (new device now) All paid up and account shows its all good. Now, when I log into account and enter Sim card number to activate it... It says invalid Sim number.1)Any ...
I made a mistake
I accidently bought a us data for 20 and wanted to buy two 10$ data here in Toronto I sent in a ticket to mod and I hope they can change it for me
Resolved! So do you use your mobile number for “other accounts”? I don’t.
Canadian consumers stung by cellphone porting scam: 'It's the creepiest thing'With the unintended help of her phone company, a scammer was able to seize Carolyn Morgan's phone number.Read in Global News: https://apple.news/AvjUMBuHsRkmkRKBktBjjDQ
Resolved! 3G...LTE?
Hey, so my understanding is that the Public Mobile network runs on 3G, but sometimes I read people talking about 3G LTE, does anyone have a little more knowledge about that? My phone is older, (Galaxy S7), so it doesn't support LTE, does this mean t...
Cannot do searches on phone
My account states I have $70 available funds plan says 1gb At 3G speed I have shut down the iPhone and restartedAPN says sp.mb.comusername and password are blank Even removed the SIM card and reinstalled Showing 3 bars
