[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Long distance
When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?
Moderator to community member ratio
There's more moderators than customers online right now! 11mods/8 members
Resolved! PAyment with an international credit card
My daughter is visiting Canada for 5 months and I would like to give her the very best mobile service. Unfortunately Public mobile only allows U.S. or Canadian Credit cards for payment. No international cards I use normally in Canada or U.S. are acc...
Resolved! New customer
Hi guys I just signed up for the 15 plan What's the best way to get free data? Do I need to upgrade my plan to trigger anything? I don't really use my phone for calls.
Resolved! When do rewards get applied?
This is my first full month with public - I am on the $40 plan (with the $10 credit off for 8 months). I have $4 in monthly referral bonuses and my $2 autopay. When do these get applied to my available funds? My wife also just signed up and her auto ...
Lost Phone
Hello I need help! I lost my phone along with my Public Mobile sim card. Now I bought a new sim card. I logged on to my account and went to change sim card. As I entered the sim card number it keeps on saying that there is a problem and it does not w...
Resolved! Unlimited text messages
Hello, I am interested in the $40 plan including unlimited international texts. Does this mean that the text messages within Canada are also unlimited? Thank you for your help.
Resolved! Price Add-ons
Hello, I could not find a recent answer to this question. Could someone let me know the prices of the add-ons (for Ontario if there is a difference) please?Thank you!
Resolved! Account locked out
I am unable to remember password and security question answer
Resolved! Remove plan add ons?
I accidentally added US Call and Text, and 1GB of data to my plan. I am wondering if there is anyway to reverse this purchase/refund the money?
Fraudulent Porting of Numbers
I've recently heard a lot about people having their phone numbers stolen and ported to other phone companies thereby giving access to their personal financial data to the thieves.1) How does one prevent this from happening?2) How does this allow the ...
messages
SMS messages come up as no number available on Dodge uconnect. However before swtiching to Public Mobile it would announce a name or number. Any suggestions to fix?
Resolved! after 1 year reward
what happens after one year? with auto pay 2$ off + 1$ off for loyaly = 3$ each month after one year ?
Resolved! 2$ reward
How long I will receive 2$ reward after first time activation?
Resolved! Missing Referral Reward
I have self-register with a friend's referral number added last night. But I received a text message this morning confirming my reward as follow: $0 friend referrals, $2 auto pay, $0 community, $0 loyalty. So does that mean they are not giving me an...
Resolved! $25 Plan Inquiry
I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?
Number change
When i try to change my cell number it comes back to me number change failed.What can i do to get my number changed ?Thank you.
ACCOUNT SUSPENDED
I sent a money order for Jan payment as i had some issues with my cc and they returned the payment made. the money order was delievered at 11am this morning, however my services are not back active. does anyone know if there is anything else i need t...
Resolved! data usage
I have two 1GB listed on my account, I thought it should be used one up and started to use the another, but I checked my account, for the first one, just used 400MB, but another one already used 68MB.
Resolved! How are the top community rewards really decided?
My theory is that they are decided by some form of commitee made of some or all the Oracle's and 2 to 3 moderators. Everyone know that its the Canadian thing, one of these dates, we are going to form a commitee to comment on what a commitee truly is....
Data Not Working, New Sign-up - Searched/Multiple Troubleshooting Attempts
Hi, Yesterday I helped my mother in law sign up for the $15 100 minute plan which comes with 250MB data on autopay. She signed up for autopay in the store. Unfortunately, I could not get data to work for her. Any suggestions you could offer me would ...
i stopped auto payment last month because there was no need to use phone
and need to restart again but I can not how can I restart using the account
Resolved! Suspended account based on lack of funds
Hello I received following message on my account this morning: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts ...
Resolved! Your reply got accepted as solution!
Whoo-hoo! I recently received a message saying that 'Your reply got accepted as solution' Whoo-hoo! So, what does that mean in regards to rewards? I noticed @gblackma has over 1500 bravos, and it isn't halfway to the month yet!Do solutions get any re...
Resolved! Llamadas internaciones
Hi, I'm glad to be new with public Mobile. I want to know if I can make calls to Mexico and what it cost is
Resolved! Landing page plan?
So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP
Resolved! Accidentally added US roaming too early
I was wondering if a mod could help me, I added US roaming too early. I didn't realise it would begin with purchase and wanted it to start tomorrow instead. Is there a way to "unpurchase" it, or move the start date to tomorrow (13/02/2020?)
payment vouchers
I've been noticing that payment vouchers are not too available at the retail partners. I've only seen them at one location (a big walmart supercenter). Share any experience in trying to find a retailer to buy them from.
Resolved! Add on's instead of a running plan
Hi,If I have left over data and talk time from previous add ons, do I have the option to break away from my monthly plan and use the add ons until exhausted or do I need an active monthly plan running?Also please clarify if the $5-500 minute CA wide ...
