24 hours that my kid's phone shows as "service disabled"

[adobim]

...however, service is active, as confirmed in my account info (and I double checked if my automatic payment had gone through as scheduled, on the 29th and it did). I rebooted the phone multiple times, I even removed and put back the sim card, as an extra precaution. But to no avail. It's getting frustrating. 

[Anonymous]

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@adobim wrote:

...however, service is active, as confirmed in my account info (and I double checked if my automatic payment had gone through as scheduled, on the 29th and it did). I rebooted the phone multiple times, I even removed and put back the sim card, as an extra precaution. But to no avail. It's getting frustrating. 

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Where are you seeing this "service disabled" message? And is the service working on the phone?

[ShawnC13]

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@adobim wrote:

...however, service is active, as confirmed in my account info (and I double checked if my automatic payment had gone through as scheduled, on the 29th and it did). I rebooted the phone multiple times, I even removed and put back the sim card, as an extra precaution. But to no avail. It's getting frustrating. 

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If the phone is active yet self serve is giving you that message, I wouldn't worry about it until your phone stops working especially if today is the plan renewal day.  The system gets a little funny around renewal day