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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53494 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61747 Views
  • 186 replies
  • 31 Bravos

Resolved! One Plan Two Phones

Hi everyone,  This is a problem I had for a while. Does anyone know whether one could have two phones which both have the same number? That is if someone calls both phones will ring and you can make a call using any one of the phones. Or is this impo...

Cheetah24 by Town Hero / Héro de la Ville
  • 2522 Views
  • 5 replies
  • 0 Bravos

Node was not found

I have a bookmark that goes to Latest Posts. I have a read. I feel like maybe I could reply to something. I click on Sign in up top. I log in. It comes back with:         This is with both Firefox and Edge on W10.FYI.

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Anonymous by Not applicable
  • 1823 Views
  • 11 replies
  • 5 Bravos

Locked out of account

Hi, I need to update my credit card info but I’m locked out of my account. I even went to a gas station to buy a phone card thinking that might help. Can a Mod do a reset for me?I’ve been trying for 2 weeks to get this figured out.Please and thanks. 

JenniferJokes by Great Neighbour / Super Voisin
  • 818 Views
  • 1 replies
  • 0 Bravos

Activating my plan

I've waited forever for a moderator to simply change my plan as my previous plan was expired. Can someone help me please

Doublerp14 by Good Citizen / Bon Citoyen
  • 891 Views
  • 4 replies
  • 0 Bravos

Outgoing Texts I never made (Texts 3 / 50 Unit) Why?

Just registered with PM but even though I haven't yet texted my profile shows that I made 3 texts. Why?50 International Outgoing Texts and Unlimited Incoming Texts3  /  50 Unit

ohitora by Great Citizen / Super Citoyen
  • 931 Views
  • 2 replies
  • 2 Bravos

Got number from Nova Scotia, can I make calls without extra charge in Ontario? @Moderator_Team

Dear Team, I got one public mobile phone number in Nova Scotia, and I moved to Ontario now. My current plan is $40 per 30 days, which has "Unlimited Canada-wide Talk". I am wondering if I could still use the current plan in Ontario without any extra ...

chunsheng by Great Neighbour / Super Voisin
  • 1123 Views
  • 3 replies
  • 0 Bravos

Can't change plan after renewal date. Please help! @Moderator_Team

I tried to change my plan from the $52 plan to the $30 with 500gb and topped up my account to the $30 but it will not allow me to change my plan.  I've tried many times to get it to work, but can't.  Can someone please give me some guidance on what t...

tiam1980 by Great Neighbour / Super Voisin
  • 562 Views
  • 1 replies
  • 0 Bravos

Autopayment credit card reject

I am on autopay for almost an yr wihtout any issue. The system sent me a text saying the charge was not successful and I had to make a manual payment today (I cant dial out or receive calls right now). I logged in my publicmobile account, tried to ma...

howardchang by Great Neighbour / Super Voisin
  • 1703 Views
  • 7 replies
  • 0 Bravos

New activation problem- No incoming calls

Hi,  just wondering if anyone can help. Got the sim card activated yesterday. Out going calls are working but not receiving incoming calls.   

DPGJ1 by Great Neighbour / Super Voisin
  • 1112 Views
  • 4 replies
  • 0 Bravos

marking yourself as the solution?

I noticed that a recent post, the poster marked themselves as a solution... wait you can still do that? Could lead to people making up stupid threads like 1+1 equals? or how do I turn my phone on? ... then reply and mark as "solution". Gaining them s...

torontokris by Town Hero / Héro de la Ville
  • 1390 Views
  • 6 replies
  • 2 Bravos

Rant post: Porting from Koodo to PM went wrong

So here is my story. Went to get my PM sim card at Walmart yesterday at 10am and the rep offered to port in my Koodo postpaid number so that I don't have to pay for the SIM card.  I thought the whole process would take 5 seconds or so to port as it i...

RC311 by Great Neighbour / Super Voisin
  • 1271 Views
  • 5 replies
  • 0 Bravos

Resolved! US Snowbird Questions

I stay in the US four months per year, can I get a plan as follows, build your own 90 day plan, no talk, no text, no data, then add US roaming talk, text & data bundle every 10 days?Can US roaming be added at any time or only when the existing plan i...

capearc by Good Citizen / Bon Citoyen
  • 1817 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expired

My plan expired today and I'm on autopay. There was no message indicating payment system didn't work, can someone help me resolve this? Thanks.

capearc by Good Citizen / Bon Citoyen
  • 4617 Views
  • 15 replies
  • 0 Bravos

Ottawa Walmart

FYI the Walmart at Billings Bridge does not sell plans (of any provider). The one at Trainyards however does, and was quite helpful with quick setup. Hope this helps someone prevent from making a wasted trip like I did!

Eux by Great Neighbour / Super Voisin
  • 1263 Views
  • 2 replies
  • 5 Bravos

Re: Phone is not working

hi i need help with something.my phne is cut off because my mom renewd her credit card.we tried to pay my bill but you guys over charged me.

elleni by Good Citizen / Bon Citoyen
  • 506 Views
  • 1 replies
  • 0 Bravos

Not liking

I'm seriously thinking of moving on I need more data so I called 611 only option 200mb or 1 GB for 30.00 dollars that's a joke I still haven't seen the 6.5 GB offer that I was told  being offered either and if there is how do you get it because it's ...

wardy4321 by Good Citizen / Bon Citoyen
  • 3249 Views
  • 18 replies
  • 0 Bravos

Resolved! Finding ones PIN#

I just found out that the PIN # is initially one's 10 digit phone number which can be changed to any 4 number combination. 

katiatall by Great Citizen / Super Citoyen
  • 967 Views
  • 2 replies
  • 0 Bravos

No responses from moderator_team

I signed up today and cannot get signal in my home. I sent request to simply close account and no responses received. I realize its prepaid and can wait 90 days, however, would like everything closed off to ensure no further credit card billing.  Why...

rockfire by Good Citizen / Bon Citoyen
  • 1529 Views
  • 8 replies
  • 0 Bravos

Great options for unlocked phones - Nokia is back!

I got a Nokia 6.1 for use on PM and I'm extremely impressed with it.  There are plenty of reviews out there so I won't go into too much detail other then to say that it - and all of the Nokia 2018 models - are "Android One" phones so the software is ...

helloPM by Great Citizen / Super Citoyen
  • 4273 Views
  • 10 replies
  • 6 Bravos

Samsung A5 Keeps Dropping Network

Recently one of our phones has been constantly saying that there is no network available.  The other phone in the house, also on Public Mobile, is working fine.  We've tried restarting the phone, sometimes that works, sometimes it doesn't.  We've tri...

yerxa by Good Citizen / Bon Citoyen
  • 1455 Views
  • 4 replies
  • 0 Bravos

How long does it take the moderators to resolve issues?

My service hasn't worked for the last two days.Contacted the mods Friday and this morning but no replies. I'm getting kinda frustrated now. It would be nice to know that my message has been read and that they're looking into the issue. Just so I know...

604jimmy by Good Citizen / Bon Citoyen
  • 4260 Views
  • 23 replies
  • 1 Bravos

Resolved! moderateur

 allo qui est moderateur aujourd'hui merci

quebec12345 by Great Citizen / Super Citoyen
  • 1518 Views
  • 6 replies
  • 0 Bravos
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