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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25361 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36835 Views
  • 185 replies
  • 27 Bravos

a dead moto g

I have a moto g since 5 aug 14 trouble free. as of yesterday I used the phone and then checked the battery power which showed 80% pwr and left it on the table power on.Came back a few minutes later to use the phone and it was dead after pushing and h...

arthuritus by Great Neighbour / Super Voisin
  • 773 Views
  • 2 replies
  • 0 Bravos

service expired, what to do?

I signed up for voice and data plan, after went though everything and made the payment, I realized that voice + text  + data plan is the same, so i changed the plan via self -service. Now, my service status showed Plan Expired. What to do??

freewind by Great Neighbour / Super Voisin
  • 942 Views
  • 3 replies
  • 0 Bravos

Resolved! BETA customer

Hi, I am a publicmobile customer since April 2014 it was CDMA then. I transitioned to sim card technology as soon as public mobile announced. Recntly a couple of weeks ago I received an email invitation from publicmobile to be a BETA customer. I acce...

chakri264 by Model Citizen / Citoyen Modèle
  • 1306 Views
  • 4 replies
  • 0 Bravos

Hi

Can you tell me please , is it work with your network ? thanks 3G: 850/1700/1900/21004G LTE: 700/1700/2600

Hongle by Good Citizen / Bon Citoyen
  • 1508 Views
  • 3 replies
  • 0 Bravos

Resolved! Additional SIM card

I called 2 weeks ago for additional SIM card. I was told to apply online what I did never get back from you. Could you please update. Am I getting it or not?

4313 by Good Citizen / Bon Citoyen
  • 2279 Views
  • 9 replies
  • 0 Bravos

Asus Zenphone

Looks like a good phone for anybody looking to replace there existing phone with a newer one.http://mobilesyrup.com/2015/05/18/asus-zenfone-2-comes-to-canada-starting-at-249/?utm_content=buffer0b959&utm_medium=social&utm_source=facebook.com&utm_campa...

DK by Model Citizen / Citoyen Modèle
  • 1569 Views
  • 6 replies
  • 0 Bravos

About payment

Hello,I need help.i did two time payment this month;one is in 11 may 2015 and another is in 13 may 2015.So,will you help me to refund it please?

BikashTamang by Great Neighbour / Super Voisin
  • 571 Views
  • 1 replies
  • 0 Bravos

Resolved! Help ! And SIM card

Hey I've been requested for a new Standard SIM card ! And I've been email the people who said it take 5-7 business days! I've email them back saying please confirm the address and SIM card type! And nothing I found PB on fb! Inbox them and they told ...

Samieshay by Good Citizen / Bon Citoyen
  • 1617 Views
  • 7 replies
  • 0 Bravos

a way to save more

hi  are is a way i am using to save even more first subscribe to text plan at 20$  second put option of data  and last set up voip phone service to make call  what I get is text plan unlimited and the ability to make phone call when i need for the 20...

yd2 by Model Citizen / Citoyen Modèle
  • 877 Views
  • 2 replies
  • 1 Bravos

Old Public Mobile SIM Card

Hi, I have a Public Mobile SIM card that I haven't used for a while. I was wondering if I could use it again instead of getting a new one and still have my old prepaid plan? Thanks.

christiana by Good Citizen / Bon Citoyen
  • 1373 Views
  • 5 replies
  • 0 Bravos

Community Survey - Public Lab

When you give us feedback, Public Mobile gets better! That’s why today we’re looking to understand what the Public Lab means to YOU. We want you to be part of defining our brands’ mobile strategy – helping us to figure out what we should do and how w...

Jeremy_M by Retraité / Retired
  • 5258 Views
  • 24 replies
  • 2 Bravos

Resolved! "No service"

today, it's suddenly "no service" and I don't know what happend. I used public mobile since 2014.I have tried to reset my phone many times but it seems not working.

thinhho0402 by Good Citizen / Bon Citoyen
  • 1852 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service on iPhone

Hello, I have a iPhone 4S with "$25 Canada-wide Talk + Text" plan. Last Monday, I got an update from the carrier which I "has to accept". Now my phone has been showing "NO service" since last Monday.  I have sent 2 emails to customer service with NO ...

batman72 by Great Neighbour / Super Voisin
  • 2118 Views
  • 5 replies
  • 0 Bravos

i like public mobile

their network is great and connection is awesome, except the price has jumped $10 more from last year

minhdinh by Great Neighbour / Super Voisin
  • 2348 Views
  • 4 replies
  • 0 Bravos

Resolved! I have a blackberry 8310 unlocked but I only get sos and no signal

The Blackberry is unlocked,ID: shows the SIM numberSIM: disabledNetwork: disablednetwork subset: disabledService provider: disabledCorporate: disabled it is a rogers BB, and the mobile network still appears as Rogers, is there something else I have t...

eliesalame by Great Neighbour / Super Voisin
  • 2263 Views
  • 5 replies
  • 0 Bravos

confused customer

Can someone help me or point in the right direction. I am a public mobile customer for 3 to 4 years and I have not been able to put any money on phone for a couple of months. Now I am trying to put money on my phone and my number is gone and I have a...

nani by Great Neighbour / Super Voisin
  • 936 Views
  • 2 replies
  • 0 Bravos

Community Boards

Hi Community Members, Casey here!   I have a quick question for all of you: do you use the community boards when you're searching for a topic?   If you do, which boards do you use? And if not, how do you search for topics? I'm very intersted in knowi...

Casey_G by Retraité / Retired
  • 1016 Views
  • 1 replies
  • 0 Bravos
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