Account suspended even though I've got funds in my account to pay for my plan

[coolvehiclefan]

My account was suspended even though I've got $53 in my account, how do I get my plan to renew itself? 

[geopublic]

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@coolvehiclefan wrote:

How long will it take for my data to start working? My account doesn't say that it's suspended anymore. 

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@coolvehiclefan  Did you restart your phone? Also try selecting airplane mode and then back to data mode to see if it fixes it.

[geopublic]

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@coolvehiclefan wrote:

I tried that and its now telling me I need to topup $42 when I had $53 in my account already. Ugh if this is gonna be a hassle every month it's gonna suck

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@coolvehiclefan  Did you by any chance schedule a plan change during your renewal. Was your renewal date correct? When you login to your selfserve account make sure that the Plan due date (Top left of page) is identical to the AutoPay due date (Bottom left of page). If the Autopay due date is before the Plan due date, in some occasions it will cause a problem similar to what you reported.

[coolvehiclefan]

How long will it take for my data to start working? My account doesn't say that it's suspended anymore. 

[coolvehiclefan]

It looks like I've got it activated now. Glad that it's working now I just don't understand why it didn't automatically take the funds I put on the account 

[coolvehiclefan]

I tried that and its now telling me I need to topup $42 when I had $53 in my account already. Ugh if this is gonna be a hassle every month it's gonna suck

[NDesai]

@coolvehiclefan Login to your account try enabling/disabling the Lost/stolen phone feature. This has worked for many users in the past.

[duffer900 · Accepted solution]

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@coolvehiclefan wrote:

My account was suspended even though I've got $53 in my account, how do I get my plan to renew itself? 

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You can try the lost/stolen trick, log into your account report your phone lost/stolen, log out for a few minutes, log back in and report found.  Sometimes this resets the account and resolves the issue, also try rebooting your phone.  If it doesn't work then you need to private message the Moderator_Team via the envelope icon and ask for assistance.  It might take a couple hours or couple days for them to respond back.  Good luck.