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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Trying to port a number over from Bell but they PM to send a request again.

I tried to port a number over from Bell to PM last night. Bell sent the number a text message saying that I need to authorize the port but there was no option to accept or deny. I contacted Bell this morning and they told me that PM needs to send ano...

Resolved! plan and add-ons

Hi. I want to know can I continue to use the data of add-ons after canceling the plan.

Resolved! Second line on same account?

Hi, I joined public 2 weeks ago .I'm getting a second phone for my work and I want to figure out if I can have 2 lines on my account or do I have to make a second account? Thanks, -Adam

Call Forwarding Error - Not available on plan

Resolved! Call Forwarding Error - Not available on plan

On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get ...

Moderator

Hi, today i tried to make a payment for my phone but when i try to dial *611 it tells me that this number is not saved and i cant get to the options

Resolved! Offer for phone set

Previously Public Mobile offered phone set in reasonable price for existing customer. Would they do it again !!

Resolved! Port Number From Koodo To Public

Hi Everyone! Could I please request a little help brining my number over? Thanks!!

new user

Hi there I just switched both my phones this morning from bell mobility, and my first one that I switched didn't seem to have created my account right and when I submitted my payment I got a common error and when I tried to redo it again it says tha...

Just thinking of this now - are there announcements for ending plans too

I know they promote new plans coming out, but I wondered if they also inform if such and such plan will be going away soon so now's your chance to hop onto it and keep it grandfathered at that point for those who wish to switch or switch back to it ?...

Adding a New Visa Card

My Canadian Visa Card recently expired, but I having trouble adding my new card. Each time I try to add the new card I get a message saying: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase co...

Can't change my number

Resolved! Can't change my number

Using the "Change Phone Number" I can't seem to port over my number from Telus. I've spent hours on the phone with them today and they've confirmed multiple times that the number is free and ready to be ported. Every time I click "Check to see if yo...

Resolved! Reactivate account

Hello, my account locked for no reason. Can you please help me reactivate my account? Send me PM and I will provide any information you need.I had an ticket open from couple days ago and was close because of mistake. ThanksPete

Resolved! Phone shows no service...

So I've got a Pixel 2 XL and a couple days ago it started showing that I don't have phone service... It shows bars with an X on it. Most of the time the phone seems to work, but sometimes I can't receive calls though. I've restarted my phone several...

Purchase data

I’ve purchased an add on of data, but I’m not getting any internet. Am I doing something wrong?

Rewards problem

I did not get any reward since beginning when I set as auto-payment option. It always show you got reward but I did not get any. Please someone solve this problem. Thank you!

Why I could not receive call?

Goodbye everyone. I've switched to Shaw Mobile and couldn't be happier

blacklisted

I'm not or will I ever be a public mobile customer yet they have blacklisted the tablet I purchased and have reciepts for from a pawnshop. I'm in a very pissed off mood I have to deal with no customer service. I would appreciate my tablet being remov...

Payment issues

It won’t accept my payment with anything voucher or credit debit

Add-on for use of phone while in the U.S.

Even though I had signed up and paid for the U.S. add-on,my wife while in N.C. can't use her phone. Thoughts? Andwe're still within the 10-day period.

phone compatibility

I bought a cheap Ushining brand phone for my kids to use. The phone is not on the compatible list. Anyone else have this type of phone and able to get it to work?

Resolved! Port number from Koodo

Hello! I am looking for a moderator to help me port my number from Koodo. Thank you for any help!

Change of plan

Hi I am having issue with my data usage please help me to change a plan with more data I am ur old customer looking a plan have good price and more data please help me to sort out this issue I don’t want to go to another service and one thing more I ...

Phone number lost in unique way and would love to have it back!

Resolved! Phone number lost in unique way and would love to have it back!

Hello,My co-worker just logged into my account on a work computer (Yes, I must have clicked "save password" on chrome by mistake) and has mistakenly ported my phone number to one he wanted. I've had that phone number for years (originally from Telus...

WhatsApp

Resolved! WhatsApp

How can I use WhatsApp for international calls and text, using my own WiFi?I do have WiFi on my laptop at home. This WiFi is connected on my android phone.My phone has permission to use the WiFi that is installed on it.Also, my plan has unlimited in...

Resolved! Pay my bill

Hi, I need to pay my bill but I cannot enter to my account because appear username and passaword invalid.

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