[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Accessing data
I have a 3GB Promo in my plan but I only seem to be able to use 1GB each month??
Long-Distance Calls
Hi Public Community Members! I just switched from Virgin Mobile to Public and I noticed certain numbers I call which Virgin classified as "local calls" are now classified as "long-distance calls" by Public. Is this normal? Has anyone else had similar...
Trying to change over credit cards
I switched to a new credit card and every time I try to enter the number and address I get a message at the top of the page that says my card supplier is the one denying this request, but I've spoken to them on the phone about this issue and they've ...
Resolved! Email
I have set up an email incorrectly for my friends account. How can I correct it. I can’t get an email from that account to correct the email or password
Resolved! Getting moderator help
Kids phones frozen. Looking for real life person to help. Unable to log in.
Resolved! Can't call toll free number - 6um1 error
Been trying to phone the toll free numbers for an airline that I need to contact, and keep getting the 6um1 number is not available on calling. I can phone long distance in Canada just fine and I even have international minutes for outgoing calls as ...
Not able to get recharge before due date
I have balance 35 but due date is tomorrow and my. Data will. Send soon how to do the recharge????
Bought add on to call Poland abs I cannot call
I pay 40 bucks a month for the 5 go data now I added an add on for international call my dad wanted to call Poland? Did the add on go to my data? Because it tells me I have 6 gb... I wanted international calling add on I paid for that and clicked on ...
Resolved! Is the Samsung A52 5 g compatible with Public Mobile?
Hi, looking into upgrading my old phone and would like to purchase the Samsung A52 5G. Anyone know if it is compatible with Public Mobile? Thanks in advance!
deactivated?
I have money in my account. why has it been deactivated?
Resolved! Can't see my data usage
How do I see data usage for my 250GB autopay bonus? When I am in my account, I can see data usage for my 2GB add-on, but I cannot see usage for my "+250GB bonus" that I get with autopay.
Resolved! Plan for 7 year old
I’m considering putting a plan on my 7 year olds phone. Can I shut data off?
Resolved! Plan renewal
Wondering what time of the day my plan renews
Phone not working
When I try to check my account on the internet it’s saying my account is disable why
Resolved! Fast 3G speed today?
Any idea why I'm getting these high speeds today in Surrey, BC on my 3G plan?
Resolved! Data in plan does not show up
Hi guys,I was checking my usage of data and noticed that there is no data in my plan showing up there. My plan should have include the 250Mb data and my billing cycle just started. I checked the data tracker on my phone and used only 50Mb so far. An...
SIM card invalid works and doesn’t
Hello I’ve been with public mobile for about 3 months and suddenly the SIM card says invalid, turn the phone off then back on works for a while then does it again, I just guessing the sim are is messed up so I order some new ones but I’m curious abou...
Phone compatibility?
I just switched to new phone, using the SIM card from my old phone. The only network the new phone is recognizing is Telus. I can send/receive texts, but not calls. The new phone is a Moto G Power, 2020 version. When I was shopping for a phone, it ...
Fraser Valley, BC service down to H+ today
Just a heads up if others have noticed speed has dropped to H+ from 4G. Please note before people start coming Into here and talking about 3G speeds, I have a grandfather plan from 2016 with full LTE speeds. Thank you.
Resolved! Re: calls going to voicemail instead of ring
All incoming calls going directly to VM. Have checked DND. Switched on off airplane mode. Reset network. No luck…
Resolved! My phone transfer isn’t working
I’m trying to port my number from Koodo and it’s not working
Phone not delivered
I ordered a phone on May 26th, my CC was charged on that day.I have not received it and I can't find the email conformation for tracking details nor is there a purchase history on the Public Mobile site. Please help
Resolved! Voice mail language
1. Why my voice mail announcement msg is in French. Please change it to English. Thanks. 2. I cannot set up my voice mail properly since I dont understand French. 3. I received correspondences from you in French too. So weird. I did not set up...
Re: Unauthorized Credit card charges
I have unauthorized credit card charges too. Can anyone help?
