Community

Resolved! Password Reset Error

Self serve account is locked out (forgot password). Reset. By the time the email comes -- usually an hour later -- the link is already expired. Could use a hand getting the password reset.

Resolved! Toll free number calling

When calling from a cell phone to call 1800 or other newer codes 888, 877, 866, 855, 844, 833 is there a charge?

Resolved! texting

not recieving text messages or calls , can make a call and send text , not sure what is going on , we are new to public mobile

Resolved! error in email address

Hello,  I have recently switched my phone to PM and I also made accounts for both of my sons who now have phones.  I must have entered my sons email address in incorrectly and I have no idea how to find out what email I entered.  I find it really har...

Resolved! Public Mobile in Vancouver

I was curious today after reading a post about calling public mobile so I decided to Google public mobile to see what came up. I was surprised by what came up. I also checked the pm store locator to see that the address matched a retail location list...

Resolved! Referral code

I put in my friend referral code but I don't see the $10 credit? When does that appear?

Resolved! is there a 15 dollar credit for

Terms and conditions1 - Limited time offer, effective December 20 2019. Offer available to new customers who activate online and in-store. Offer is stackable with other promotions. this part I likeThe one-time credit amount will be equal to the plan ...

Resolved! Incoming calls are automatically forwarded to a stranger

Hello, I signed up for Public a few days ago as a temporary service during my few weeks in Canada. I have an unlimited talk & text plan with data. I can send texts, browse the web, and make calls just fine.But whenever someone tries to call me, I nev...

Resolved! How to get next 30 days for 0?

How do I avail this offer posted on Public Mobile's home page - "For a limited time activate on any plan and get your next 30 days for $0¹"? I purchased & activated my conection on December 30th. Thanks. 

Resolved! Overcharged - Mod help, please!

Hi! I just activated with Public Mobile tonight on the $15+tax plan and see that I was charged double for $16.95.  The kiosk guy who was helping me activate had trouble with setting up autopay and asked me to enter my credit card twice, so I'm assumi...

Resolved! Travelling to the US

Hello, can anyone help with information regarding travelling to the US. Is that what the US roaming package is so I can use my phone in the states? Thanks Nicole

Resolved! $0 for the first 30 days

I just signed up with Public Mobile and new to the service.  The promo says that I get $0 or free for the first 30 days of service.  However, when i signed up, they already charged my monthly plan, and I have yet to see a one-month free.  How can I g...

Resolved! Email address

I forgot my email address how can I change it? 

Resolved! Need help reactivating sim card

Resolved! If I go away and stop paying for a couple of months, will I loose my phone number?

Resolved! text may not work, after portal home line

I recently transferred a landline to public, it was instant and tho the text may not work up to 48hours, the time the carrier gets notified, its possible the landline will still work simultaneously as your sim ....until official.  I have noticed the ...

Resolved! fees due on Dec 31

I paid my monthly fees on Dec 24 and got another message which reminded me due date is Dec 31. I logged in my account and found nothing due. I wonder what other fees do I owe？

Resolved! SIM not arrived & Order status is unknown.

Hello, I have ordered on 21 Dec new SIM card to join public mobile. My ORDER 185472, But I have not receievd so far SIM card. Who can help? where to contact? Thank you! - Raj K 

Resolved! Can't Call Emeryville Exchange 226-683

I think I found a new-ish exchange that may not be loaded in the public mobile switch. When calling NPA NXX 226-683 I hear the following recording -"sorry we cannot complete your call, you don't have an active long distance add-on and this call is no...

Resolved! Payment

I activated my account on Dec 22 and I see public mobile put $56.70 on my credit card on that date. Now I got notice my first payment is due on Jan 1st. So did I get charged $56.70 for 9 days of service.

Resolved! Data still does not work

Since Dec 19 I payed for 30.00 data add onand it still does not workI tried every thingTurn off my phoneI tried with another phoneEvery thingMy plan review said I have 1.1 gigasBut it is not working

Resolved! Went to the us for 10 days came back to canada and now I cant receive text messages

Resolved! Hiding Sensitive Information

This is kind of a dumb question.  When people take a screenshot to include in a post, how are they able to wipe out phone numbers etc. that they don't want readers to see?  

Resolved! Cant find store near me

N0R 1G0 is the postal code for my area near leamington area, error keeps coming up when i look for stores near me, telling me to try again.

Resolved! Outgoing and incoming calls are breaking up

I talked to a friend today who also lives in Vancouver. I have three bars on my phone; nevertheless our voices kept breaking up and eventually the contact failed. Earlier, I phoned my own number to access my voice mail and that took two tries and the...

Resolved! Data stopped working

Hello,for about 5 days now my data has stopped working, I thought I had exhausted everything only to log into self serve and I see that I still have 484.993mb remaining and 1024gb of unused promotion data. I don't understand why suddenly data is not ...