Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have recently joined Public and have used one of my friend's referral code. But $10 bonus is not showing in my rewards section ? Thanks
why did my phone number change today? Without my permission.
I successfully ported my number from PC Mobile a couple of months ago, but every now and then I send a text and it appears to the receiver as coming from a different number than my own ported number. Sometimes they can reply to that number, and somet...
I’m in Ontario.Does anyone know if Public has SIM cards for JUST data? I want to get mobile internet for the trailer, but don’t want to pay an arm and a leg for a SIM from the big mobile companies.
Where’s the 90 days LTE plans?
Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs: "My Plan and Add-on ---> Plan" and "My Plan and Add-on ---> Rewards"Could you please clarify? Thank you.
Lounge worthy
I have an active account. I was victim to "sim jacking/sim swap fraud" 2 days ago. The Mods helped me to fix it. Now when I try to access my account, it says it has been disabled, but I did not do that. How do I resolve this? I am so paranoid th...
Helloi am having difficulty accessing my self serve account. It does not recognize my password even when I change it to a new password. I can not access my accounts at all. Need help or someone to talk to in figuring this out. Frustrating!!
Activated a new SIM with a new number last Saturday, still have no service. I have: - Restarted the phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.- Put phone on aeroplane mode for 5 minutes. Take it off and resta...
I know in the add-ins any unused data/minutes are rolled over until you use them. Is this the case with any unused data on a monthly plan?
What is the best way to track your data usage for PM? I use a iPhone and wondering if there's something easier then logging in online when I am on the go. Thank you!
i am unable to see what my data usage was for previous months. i have been a member since january 2020 i can see my data usage for the current month on the 'overview' page, that works no problem however if i want to see what my data usage was 2 month...
After change my number from Freedom to public mobile after one week my mobile doesn't have data plan, only call, I reset my mobile many times and still no data available.
Good morning I changed my plan on my account to a cheaper one 30month and then paid it.. Now its saying i owe 26 dollars i dont see how this is possible? Can someone help me remove this 26 dollars for me plz. So i can use my services again Thanks
My phone says no service. I received a message about my sim card expiring, but was told to disregard as I am on autopay.
I signed up for autopay on my account. when I looked at my credit card I was charged 1.15 and I knew it should be more. I have a $15 plan but there was a $2 credit for autopay and a $10 referral bonus so I should have been charged $3 and tax. I logge...
You can't change anything with the apn.its all greyed out.
So I bought my sim card since last year's September and I've never activated my account since. I stopped paying for my plans since the pandemic started and just recently gotten around to activating my account for paying for the plans (since I need it...
I am using the $120 for 3 month plan. My plan has unlimited Provincial call, and it will not work after I move to Calgary in 3 weeks. Can I have a new local number there but keeping my current plan?
I had a voicemail left on my previous provider (Freedom Mobile), telling me there was a problem porting my number over? And that I should contact the community? So here I am and what is my next step?
How do you put previous remarks from an earlier post beside a vertical line - similar to an email? See attached screenshot:
I've just stopped receiving texts and calls, can send texts, make calls no problem, data works, plan is active with data. Tried reboot, sim removal/reboot still not receiving???
My phone shown the sim card no service and ask to call *611 and the answer is asked me to get online self serve. but my Public Mobile account not allow me to sign in what shall I do?
Hello!Is it possible to deactivate my voicemail and activate it sometime in the future if I ever want to have this feature active?Thanks!Nela
