Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have the older 8.5gb/ $50 plan but would like to change it to the newer offering. However, when trying to switch, I get the message, " The cost of this plan is higher than your current available funds". " You will need to make a payment to complete...
Can some one please help to complete a number port from Fido?I did not get the message from Fido to authorize the port and now needs to be sent by Public mobile again.I cannot find any way to request this.I cannot submit a ticket because I never rece...
I left my cell phone out of town. It will be least two weeks before I get it back. In the meantime I would like to order a new SIM card and insert it in my old cell phone. My question is: can I use my existing account to add this new SIM card. Or- ca...
Why does Public Mobile say I've used 15 minutes of my phone minutes when I've used 7.96 minutes (yes, I added them up on my View Usage History page)? I just opened the account 3 weeks ago and am using an iPhone SE.
Hello, I entered the wrong account number when I ported my number. I have found the IMEI number since then and I am wondering what I have to do to update this? ThanksEldred
Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP
Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you
I have message the monitors twice now and I'm not getting any response. Anybody know another way of trying to get a response from this poor customer service
Hi, I passed my phone plan to different provider yesterday. My phone plan with Public expired after. I have got one message to send a message with text "Yes" once, but 90 minutes left before text that. Then, most likely, the phone plan expired and I ...
I really hope someone can help. I have pre-authorized public mobile payments that I want to stop. However, I have lost the sim for the phone and I am not able to log in to the account. I had 2 accounts with the same email address and only the second ...
hi, similar to some other posts, i have problem with incoming calls going directly to VM. we have 3 accounts in the family all having the same problems.text between the numbers work ok, data ok, DND off. (restarted phone a couple of times) calls to n...
I just installed and activated my PM SIM card on my iPhone. I want to test it to make sure that I can both send and receive texts, but the trouble is that iPhone defaults to sending over iMessage instead of SMS. What would be the best way to test my ...
