[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changed plans… did not get rewards
Hi there maybe someone can help…last month I changed plans just before my regular renewal date so I had to add funds to my account. I didn’t receive any of my rewards $$ money for that month and played full price for the new plan. Is that a glitch be...
Phone issues
is there any way to reach the service provider directly? I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.
Resolved! international plans
hi there, I am moving to Europe for a few months but want to keep my phone number. is that possible? Do you have international plans for roaming?
Google Pixel 3/XL
Anyone looking for a new phone? B&H has on offer in their deal zone the Google Pixel 3/64GB for US $159 (about $200 cdn) and the Google Pixel 3XL/64GB for US $179 (about $225 cdn). Add about another $20 for duty and taxes. Pretty good deal for a bra...
Resolved! apps don't work when not connected to WiFi.
Hi,My kid has my old iphone and we both have identical settings on our phones but apps do not work on their phone if the phone is not directly connected to WiFi. Mine does. ex: Google maps - doesn't work in the car. All settings are the same, the pho...
Resolved! I have public mobile service for 3years suddenly incoming calls stopped working
I have public mobile service for 3years suddenly incoming calls stopped working. My account is fully paid no issues. But out going calls are working .
Resolved! Got scammed into buying a blacklisted phone, am I screwed?
So, like an idiot I bought a phone off Kijiji. I've never had any trouble buying stuff off there before, but unfortunately there's a first time for everything.So I'm wondering if anyone has any advice on what I can do. Am I just completely screwed or...
Resolved! Locked out
Hi I am locked out of my account and it is asking me to meet a public mobile agent. How do I do this?
Resolved! Re: create a ticket
Hello two pints: 1) You have charged me twice. once when I was buying the SIM card in London Drug at 1187 Robson Ave. Downtown Vancouver . second when I was activating my SIM card later today on 17th June 2021 and you charged my credit card for 44 ...
Resolved! Service
I ported my Rogers home phone number to a Public Mobile cell. I can call out, texts work in and out, but inbound calls still ring at my home phone, not on the cellphone
Resolved! Promo codes and give aways
Hi,Is there anyway to get promo codes or give aways? Thanks
Resolved! Recover account
Hello. I want to recover my account to pay and it is locked, I don't know what to do, also there is a box with a question but there is no question
Resolved! Data remaining
Hi,Is there any code I can dail or any number to call to get data remaining or is there any app that we can download ? Or is there any text message to send to get data remaining? Thanks
Resolved! Re: Monthly charges.why are i getting charged 2 times
I need to speak to someone
Resolved! data charges
Hello,I've updated my plan to 2 GB per month (and paid for it) and now I have received a message telling me that I have gone over my 1GB limit. I certainly hope they don't think I'm going to pay for overages that I have already paid for. Roseanne
Resolved! directly contact public mobile
what is a public mobile number I can call to speak to a live person?
I cant pay
I cant add money to my account what do I do
Phone not working
My phone seem to be not working said it be working after 24 hrs and still nothing. Account says it disabled
Resolved! Problem Reactivating Plan
Hello, so as shown above, I was told I had a current Plan Cycle of $10...I live in the Country so I had to get a drive into town to top up my Phone.I topped up $10 via Payment Voucher.And as shown above it says Current Plan Cycle: $10Account Funds: $...
Resolved! No Service
I got a new sim and I used a pre paid voucher and my sim status is now active, however I'm not getting service when I insert my sim into my phone I have an iPhone 12 pro max, I have tried everything like restarting my phone removing my sim etc
Resolved! Desperately need help - number transfer request unable to file ticket - login error
I am unable to file a ticket to get a moderator to resubmit a number transfer request. I have successfully created a community account, but when I try to sign in to submit a ticket, it gives me a 'login error', and I'm unable to go any further. Pleas...
Resolved! Overcharged
I paid my bill in June 4 ($30) for this payment I also got a txt message confirmation on my cellphone in June 5. Why do I have 2 new pending payments on my credit card, both posted in June 15: $37.14 at 9:02 PM and $50.09 at 10:07 AM!! ???
Resolved! How to change primary email address for Public Mobile cellphone service?
Hello, Logged-in to check my balance today and realized my public mobile cellphone service is registered to an old email address I hardly ever use any more. Was looking around the interface to try to find where to update my email address, but don't s...
