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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65298 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69927 Views
  • 180 replies
  • 32 Bravos

Resolved! Switching credit cards

Hello, Have replaced my credit card have tried unsuccessfully to delete the old info on my mobile account and replace it with new card. I cancelled the auto pay, but when I tried to add it again to put in my new cc info, it wouldn't allow it as my ol...

Kitty6767 by • Great Neighbour / Super Voisin
  • 1369 Views
  • 3 replies
  • 0 Bravos

Broken Sim Card - replacement

Hello, My SIM card isn’t working.I have an iPhone that I was using with PM SIM card. I had to go to Europe for an emergency so I activated auto-forward from PM to my company E-Sim.Now I am back and I can still get calls that are auto forwarded from m...

Tchikyds by • Great Neighbour / Super Voisin
  • 2213 Views
  • 10 replies
  • 0 Bravos

Restore phone number

About 7-6 weeks ago I changed my phone number because I moved to another city. I'm in the situation that I need to get my old phone number back because its connected with my google account. I changed my phone number using My Account Public Mobile and...

thatvenus1 by • Great Neighbour / Super Voisin
  • 1692 Views
  • 9 replies
  • 0 Bravos

Resolved! International Calls from Canada

How much Public Mobile will charge me per minute if I CALL my friend in United States of America from Canada?ThanksJNDO

JNDO by • Great Neighbour / Super Voisin
  • 1748 Views
  • 6 replies
  • 1 Bravos

Resolved! Someone help

Hello it's been days plus months now and my service is not working. Here is my phone number xxxxxxxxxxxxxxxxx. My name is xxxxxxxxxxxxxxxxxxxxxxxx.My account number is: xxxxxxxxxxxxEmail: xxxxxxxxxxxxxxxxxxxxxxPassword I can provide message anyone, s...

osama11 by • Great Citizen / Super Citoyen
  • 6357 Views
  • 32 replies
  • 0 Bravos

Login details

Ok so I have tried several times to receive e-mails for resetting my password no luck. So I may have all of my login details messed up where do I go from here? I do have my phone number and account number 

Abigale by • Great Neighbour / Super Voisin
  • 931 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 

Chinwe by • Great Neighbour / Super Voisin
  • 1976 Views
  • 8 replies
  • 0 Bravos

Resolved! Service

Turn off voicemail 

Joewillier by • Great Citizen / Super Citoyen
  • 5610 Views
  • 38 replies
  • 0 Bravos

Resolved! lost sim card

ordered sim card 2 weeks ago and no show. can it be tracked to see where it is

Valerie123 by • Great Neighbour / Super Voisin
  • 1656 Views
  • 6 replies
  • 0 Bravos

Resolved! 5 gig

When will I get the 5 gig when I join

lisprice by • Great Neighbour / Super Voisin
  • 1284 Views
  • 4 replies
  • 0 Bravos

Re activation

Looking for help to reactivate account 

Masser32 by • Great Neighbour / Super Voisin
  • 1681 Views
  • 8 replies
  • 0 Bravos

Resolved! Spam call filter

How do I activate the spam call filter?

hanna_t by • Good Citizen / Bon Citoyen
  • 5305 Views
  • 13 replies
  • 0 Bravos

Resolved! sim pin

hi, i need to enter the pin to lock my sim card. i enter the 4 digits i choose in the activation form. it was not that. where to find it. thanks for your help

hang_on by • Good Citizen / Bon Citoyen
  • 998 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plans

I changed my plan on Saturday from a $120 90 day plan to $40 30 day plan because i used up all my data. I clicked on change plan now and I got charged but it still hasn’t activated. Can someone pls help me. 

Filipescp7 by • Great Neighbour / Super Voisin
  • 868 Views
  • 2 replies
  • 0 Bravos

Wrong Email

I used the wrong email address to set up this account.....now I can't activate my phone. Please help.

BrierD by • Great Neighbour / Super Voisin
  • 849 Views
  • 3 replies
  • 0 Bravos
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