FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55570 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62990 Views
  • 183 replies
  • 32 Bravos

Resolved! SIM Not Supported

My first ever cellphone.... it's an iPhone 6s given by a friend, wiped of personal info and no SIM card. I got a new card from Public Mobile, made application online and was successfully activated by Public Mobile.I turned on the iPhone which detecte...

Donster by • Great Neighbour / Super Voisin
  • 7215 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatability With Alcatel a30 fierce

Good day. I tried searching on the website but couldn't find my specific phone model. I'm planning to transfer my Freedom Mobile number to this carrier. So I am wondering if my Alcatel a30 fierce would be compatible? I was unable to find the model in...

1050free by • Great Neighbour / Super Voisin
  • 1048 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate a suspended line

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? Any solution ...

steven__1 by • Great Neighbour / Super Voisin
  • 1190 Views
  • 4 replies
  • 0 Bravos

Local calling area - moving cities in British Columbia

Hi PM Community, I'm moving with my family from Vancouver to Kelowna.  We have three PM phone numbers: one with a 604 area code, one with a 778 area code, and one with a 672 area code. My question is whether I should change these numbers after moving...

adrian_neer23 by • Great Neighbour / Super Voisin
  • 2639 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble getting into account

Hi, I just received my new sim card today. I did go through the process of creating an account when i did the order and i got an email saying my account was activated in preparation of setting up my new phone service. Today when I tried logging in it...

DanW by • Great Neighbour / Super Voisin
  • 2293 Views
  • 5 replies
  • 0 Bravos

travelling abroad

I am going to Israel for a couple months and I will be getting an Israeli phone plan while I'm there, can I "pause" my plan with public mobile or should I just cancel my phone plan and re-join when I get back to Canada? 

Rainbow8 by • Great Neighbour / Super Voisin
  • 1715 Views
  • 8 replies
  • 0 Bravos

Resolved! New to PM: Porting number from voip.ms

Hi!I just activated my sim yesterday. And want to port my number from VoIP.ms Today someone from PM called me asked to give more information (I was not able to answer, they talked to my wife). Where do I need to give more information? We ported my wi...

Phone not connecting

So I asked this the other day and I am still having trouble . I will start from the begining , i recieved a text from public mobile about a one time 5 gb data bonus and they would send a text when it took place . I recieved that text and the bonus ha...

Ndi67 by • Good Citizen / Bon Citoyen
  • 4350 Views
  • 35 replies
  • 0 Bravos

Unable to make a call from my phone

I have changed my plan to $30 which includes unlimited Canada wide calling. However, I am unable to make a call, it says you do not have "talk" on your plan.Does anyone know how to solve this?

ahmed_yul by • Great Neighbour / Super Voisin
  • 726 Views
  • 3 replies
  • 0 Bravos

SIM won't connect in iPhone

I cannot get my iPhone XR working with my new Public Mobile SIM I ordered from PM last week (love the $5 promo). I tried everything:- The iPhone has the latest software (iOS 13.6.1)- I tried "Reset Network Setting" (multiple times)- I've rebooted, re...

RyGirl by • Good Citizen / Bon Citoyen
  • 7253 Views
  • 43 replies
  • 0 Bravos

Resolved! Unsolicited password reset request

I had done a password reset as for some unknown reason my password was no longer working. I went through the steps, answer security questions, got a link sent to my email and changed my password. Everything seemed fine but then I received a new email...

Robert_T by • Great Neighbour / Super Voisin
  • 788 Views
  • 1 replies
  • 0 Bravos

Resolved! PM SMS Question

I been wondering for a long time now about public mobile and Telus network in terms of privacy. Using SMS and Calling can be intercepted and was wondering but data does PM collect in terms of usage? And is there any plans my PM or Telus to improve ne...

brettster99 by • Deputy Mayor / Adjoint au Maire
  • 1291 Views
  • 3 replies
  • 0 Bravos

STOLEN NUMBER

My number was just stolen i need help!!!! I NEED HELP ASAP

nfdf33 by • Good Citizen / Bon Citoyen
  • 3257 Views
  • 20 replies
  • 0 Bravos

Resolved! Plan

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 

Dannyb123 by • Great Neighbour / Super Voisin
  • 1768 Views
  • 6 replies
  • 0 Bravos

Resolved! I used the wrong email when registering.

So, I ordered a SIM but I put @gamail.com instead of @gmail.com so now I can't get into my account. What do I do? Should I just leave the account alone to collect dust? When I got my SIM, I set up a new account using a different email, but I don't fe...

Hazmatguy by • Great Neighbour / Super Voisin
  • 2545 Views
  • 8 replies
  • 0 Bravos

Resolved! Bought a Telus Canada Voucher but it is not working

Hi, I bought a 10$ Telus Canada voucher from telus (it detected my number as a telus so offered me the telus 10$ voucher). I thought that it was ok since PM is a daughter company, and so bought it, but when I put the pin down in voucher payment optio...

Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.