Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...
Does anyone have experience with PM's "very good" or "great" condition iphones, in terms of actual physical condition, battery life, etc? I'm considering picking up one but not sure if it's better to hold out and pay extra for one that's "like new"....
Hi, my sons account is locked as we could not remember the password to sign on. We need to update the billing for our credit card is about to expire. How can I request to have his account unlocked? This is really frustrating that I have to have se...
I am trying to make a call and says I can’t cause I ran out of minutes. I go to my profile and it says I have only used 2 and have 98 available... What is this company? i have to go to a forum? Isn’t there like customer service or something?
I just transferred my phone number from Telus but looks like after a few hours of waiting for nothing is happening, when checking my Telus account looks like is cancelled but still can't call or text.Please help
Hi..I just spent part of the afternoon getting my PM port done from telus. The operator Michelle was nice and efficient trying to help me getting my SIM card to kick in. She ended up say suggesting the Samsung J16 phone settings may need tweeking to...
My Credit Card expired end of last month and I forgot to update it here so the auto-pay didn't go through for June. I have since updated my card and followed the steps to "Reactivate my account" and "Make a payment" but my account still shows that my...
Hello, I recently joined Public mobile and did not receive my $10 credit for signing up and the friend who referred me did not get her $1 off. I also did not get a referral code for joining. Cathy
I'm going to travel for two months and I want to stop service for this period. But can I still have the same number when I re-open the service in the third month?
I was gifted an iphone se 2nd Gen 2020 just to find out the digital imei is not blacklisted but the primary imei is blacklisted to rogers? what does this mean \? and why is there two different imeis and what is the difference between the two?
Bought new phone and new SIM card, now what ?Of course want to keep same Public Mobile account and same phone number so I am waiting to activate SIM card. Submitted a ticket yesterday. Still no answer.In the meantime, cannot receive text or even ins...
My autopay is supposed to go through tomorrow, but for some reason my plan expired today. I have enough in my account to pay for my cell service and one other bill, so I don't want to manually pay the cell bill only to have them take it out again lat...
I have used Public mobile for two years. this morning, I couldn't get incoming calls. it goes to voicemail right away. My work couldn't reach me. do you know why? please help! !!I can still call out though.
I moved my sim to an iphone 11 and cannot receive texts. I get texts from my other PM sim in other phone also seem to get text from an iphone user, but no other texts come in. I've checked all the settings i can they seem fine, i cannot see apn setti...
