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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65648 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70089 Views
  • 180 replies
  • 32 Bravos

Resolved! Rewards not applied.

Hello all, I was charged the full amount of $135.50 on my January 2021 bill. No rewards were applied. I suspect the issue arose from my credit card. There was an issue with the card on file and updating the card on the site was not working. Saving th...

gtvybz007 by • Good Citizen / Bon Citoyen
  • 2364 Views
  • 11 replies
  • 0 Bravos

Resolved! Paying for a plan

I recently bought a sim card and wanted to activate it and pay for the plan. I tried using my international debit card and the website said that they don’t accept international cards, so I tried using a canadian debit card but then that card was reje...

Izzeldeen by • Great Neighbour / Super Voisin
  • 1056 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't register for an account! Help!

Hi there,I am trying to set up my account and I don't know what to do. Here is what happened. I went through the initial form and filled everything out. I hit submit. I got a 404 message. Then I tried to log into my account.  I got this message "Sorr...

bwicken by • Great Neighbour / Super Voisin
  • 1250 Views
  • 3 replies
  • 0 Bravos

Resolved! Disappearing Posts

Hello All (Community, Oracles, PM Representatives), I seem to have the RosieRs' (yes, I am deeming this a condition that was last posted by @RosieR ). So what's up with it? Responding to posts, then disappearing? These posts are not being moved by Or...

esjliv by • Mayor / Maire
  • 2276 Views
  • 12 replies
  • 1 Bravos

Problem with porting from Public Mobile

I've spent today porting my number from Public Mobile. And did not achieve any result.As I understand it, the receiving operator sends a request to the PM, which must be responded to within 90 minutes. The receiving operator did this two times today....

Ursus by • Great Neighbour / Super Voisin
  • 892 Views
  • 1 replies
  • 0 Bravos

Help please

Hello,,My wife and I change server from Telus to public mobility and my wife included her son to switch from bell to public mobile . This was happened November 8, 2020 . To my wife’s surprise her son phone number never get imported well from bell to ...

Brenthockett by • Great Neighbour / Super Voisin
  • 783 Views
  • 2 replies
  • 1 Bravos

Resolved! Galaxy S8+

Hello, I'm new(ly returned) to Canada and have brought my unlocked Samsung Galaxy 8+ (SM-G955FD) with me from Australia.  When I went to find out if my phone would work on the Public network, that was not one of the model numbers listed.  Am I out of...

NDH by • Great Neighbour / Super Voisin
  • 3561 Views
  • 12 replies
  • 0 Bravos

Resolved! one time invoice

I need a one time monthly invoice how do i get it. Thanks

jordan8 by • Great Neighbour / Super Voisin
  • 1127 Views
  • 3 replies
  • 0 Bravos

Resolved! First month free

I received an email after i activated the SIM card saying I could get the first month free if I activated my SIM card before January 15.  How do I redeem this?  So fustrating!

Elsiestanford by • Good Citizen / Bon Citoyen
  • 2530 Views
  • 12 replies
  • 0 Bravos

I'm locked out

I totally forgot my secret answer and my password to login to my account. Please help me regain access

Contri_Butor by • Good Citizen / Bon Citoyen
  • 811 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plan

I’m trying to change my plan from $35 to $25 for my next payment date of Feb 9.  While I’m sure I’m doing everything correctly, my account keeps showing $35 due at renewal.  Any advice?

Pipcan by • Great Citizen / Super Citoyen
  • 1254 Views
  • 5 replies
  • 0 Bravos

Account activation

Hello, I'm trying to activate an account and it's giving me an error on the payment although the amount was taken from my card twice. How do I contact support?

mel3001 by • Great Neighbour / Super Voisin
  • 1656 Views
  • 5 replies
  • 0 Bravos

Resolved! accounts

I am really upset with your company costumer service. talking to a useless simon gets you know where. so my boyfriend and I both created accounts mine worked with the wrong bill price.QC 5g is 38$ trying to put payments in sucks page times out or goe...

cassandra1982 by • Great Neighbour / Super Voisin
  • 1628 Views
  • 7 replies
  • 0 Bravos

Resolved! New Phone

I am purchasing the Motorola Moto E online.  Will the phone be mailed to me? And how do you activate the phone?  Thank you,Angela McKenzie

amckenzie001 by • Great Neighbour / Super Voisin
  • 1556 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM Card Mail Delivery - Estimated Time Frame?

Hello community, I ordered a SIM card from PM on Dec. 28, and, perhaps foolishly, expected to receive it by now. I am in Winnipeg Manitoba, and did not expect to find any retailers providing them. Can anyone provide information on when I can expect t...

Raymo by • Good Citizen / Bon Citoyen
  • 2315 Views
  • 6 replies
  • 0 Bravos

Resolved! Ask about preauthorized payment

Hello,  I am wondering if I could set up preauthorized payment by giving my banking information.I am stuck in being qualified on my bank account to free charge of service fee. I need to set up two preauthorized payment. The only think I could make it...

minjungkang by • Great Neighbour / Super Voisin
  • 1355 Views
  • 4 replies
  • 0 Bravos

Resolved! Indian Status exemption

I am need of a paper invoice or emailed invoice which will indicate the cost of my plan that I paid and the amount of HST I paid. How do I get one?

G59 by • Good Citizen / Bon Citoyen
  • 2669 Views
  • 10 replies
  • 0 Bravos

Resolved! Need help on new payment detail

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  Transaction Type          Credit Payment    Debit (Charges)    Balance$10 Referral Credit        $10.00                                          ...

dianawoon by • Good Citizen / Bon Citoyen
  • 2736 Views
  • 11 replies
  • 0 Bravos

Voice calls cut out all the time

Hello, I have a Samsung S9+ and never had problems when I was with Telus, but ever since the switch my calls cut out(incoming and outgoing) all the time and often I lose the connection entirely. No problems otherwise. Help!

Curlyjosi by • Great Neighbour / Super Voisin
  • 1777 Views
  • 7 replies
  • 0 Bravos

Resolved! Creating self serve account, I am not recieving 6-digit pin code

I am trying to creating my Public mobile self serve account, I am not receiving 6-digit pin code. I activated my new sim at the store 2 days ago, I ported my number from another subscriber which happened almost immidiately , I can make and receive ca...

Judeeronco by • Great Neighbour / Super Voisin
  • 1969 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotion 5G activation

I registered the 5G christmas reward but when I register the SIM card and using now, not yet has 5G adds to my account, my data will be consumed all soon.  Do guys have the same experience?  It said no prom code before and it would include in the pla...

Dokidoki by • Great Neighbour / Super Voisin
  • 1515 Views
  • 5 replies
  • 0 Bravos
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