Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I upgrade my 3G to faster LTE? How do I get help from a real person?
I'm getting a new phone. It uses a different size sim card than my existing phone. So I need a new sim card but for the same number and account as my current one. How do I go about doing this?
anyone alse noticed PM price Hike eventhough we lack things like volte and wifi calling?when i joined PM the price was very competitive but today it feels like I am paying more for less!
Hi. When I try to enter my sim number to make an account, I get an alert saying "Please enter a valid SIM number." My brother has used this sim number on his phone before he gave it to me. Would that be the issue or is there a different issue going o...
We were with Virgin and did the port request yesterday. The new sim card is in the phone and texting is working, as are outgoing calls. But incoming calls still go straight to Virgin voicemail. Virgin tech told me I hadn't responded to their text con...
Apparently when I joined I get the second month free. But I pay in advance for services. So I paid $15.00 plus taxes when I joined. I went on auto pay. So when my second month comes due....it should credit me for two $2.00 rewards for two months ...
I joined public mobile on March 23rd. I gave the store all my information and included a reward code from a friend for $10.00. I was told that it would be put on my self serve within 72 hours. It is still not showing up as a reward.
I wanted to get a 35$ plan so I paid 41$ in store and was told it will automatically go into my online account. When I came online I only had 10$ left, so I guess that it just got my last months plan. This is not what I wanted and I really need this ...
As an existing customer, can you confirm if I can change my plan to one of the $5 off plans? And if so, it doesn’t show as $5 off in my account, will it change once added?
I am going leave for a period time,if i delete the automatic payment, do i need to do anything else?Thank you
My local cellular service with Telus public mobile has deteriorated over the last couple of weeks to a point where it’s virtually useless. I have been a public mobile customer for the last year and the service has been fairly decent up to this point...
Has anyone heard any of PM offering a data only plan for tablets? Currently I can only find on company (Lucky Mobile) with a decent discount offer? Unusual PM would stay competitive?
Hi,I've been looking at my data usage/history for the first time and have a couple of questions. First, does my data usage for the month get reset on the first day of the month, or the day my monthly payment is made, the 18th of the month? Secondly...
I am set up for monthly auto credit card payment. I topped up my public account balance to use this money in the future for add on's, but my monthly bill payment was taken from my public account balance instead of being charged to my credit card. Why...
Data has not been working for months just found out any ideas how to fix issue .
Hi there!! I was just scrolling through the PM homepage and I think I may have spotted a mistake. On the add-ons, 1GB of data costs $15 and 500MB costs $10. However, everytime I have purchased data on my add-ons page, 500MB was only $5. How is this s...
Hi, Is public mobile systems down? I have my account on autopay, with the same credit card that I have been using for months now, and this time it did not want to charge it. I tried using mine and then my husband's, but both did not work. I ended up...
Paid for a plan but not getting any data
I want to change my plan but i forgot my password and can no longer access the email add that i used for my self serve
I have 2 accounts but I just noticed that each month I’m charged 3 times. Twice on one day and 1 time on the day before. Can anyone explain why? The guy who activated my plan had to do it twice. I’m wondering if that may be why?
I’m trying to get Unlimited Data is this possible or do I have to change providers ?? Thank You I hit the wrong button when I purchased my plan
To whom it may concern, Yesterday I activated my SIM card, without putting my friend as my referral. Just to make the long story short. I have the Friends Referral Code. I tired looking for it, but have not been able to successfully find it in my ac...
Hi I am wondering if I can set up a Cellular wifi router using a P.M SIM card for data? I already have my phone through PM and would like to set up a wifi router were I have no available internet.
Hi. I'm trying to port my cell number over to PM from Petro-Canada Mobility Pay As You Go, which is due to expire tomorrow unless i add more funds. I'm having a lot of trouble, when i click on “Plans and Add ons” it gives an error no matter if i log ...
Hi, Bought a phone and Public Mobile SIM in July 2020 for my son to use for emergencies. Signed up for recurring billing, and made sure the phone was charged (he only uses occasionally). My son mentioned that his phone said 'no service'. Investigate...
