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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1608 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3368 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32401 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44065 Views
  • 182 replies
  • 30 Bravos

Email out of date

Hi, I'm a regular visitor to BC - each year I travel from Australia to ski for a few months and over the past several years have used Public Mobile.  The problem is, that when I return each year the previous email address is invalid (as my account ha...

bhoffo by Good Citizen / Bon Citoyen
  • 835 Views
  • 5 replies
  • 1 Bravos

contact in person

its there any contact information can given even a text number, for assistance

ever10 by Great Neighbour / Super Voisin
  • 1056 Views
  • 6 replies
  • 0 Bravos

Not getting my florida call

I had a plan with unlimied talk with in canada and the uSA.  But for he pass month Am unable to make call to florida, its keep saying this number is out of services is out of order.   please help me every important or can you recomend what to do

ever10 by Great Neighbour / Super Voisin
  • 1037 Views
  • 6 replies
  • 0 Bravos

Saving link to each account

With two separate accounts different emails for each, but both in my name, I cannot save each account link on my computer separatly.  If I save one with freshly-entered password, the second account is saved with the same password and account number.S...

Runningdog by Great Neighbour / Super Voisin
  • 797 Views
  • 4 replies
  • 0 Bravos

about my plan

i will like to get the 50 dollar plan on my phone# : (289) xxx - xxxemail me at: xxxxxxxx@live.com Edit: personal info removed by NDesai 

mcfarlane by Great Neighbour / Super Voisin
  • 729 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation error

Tried to activate online but ended up having acitvation error and asked me to try again. When tried again, the sim number become invalid, even after waiting for more than 12 hours and tried different computer/brower/clear cache solutions. Seems the p...

faychi by Great Neighbour / Super Voisin
  • 2376 Views
  • 15 replies
  • 1 Bravos

community

can I jsut reply to anything on community to gain points? and when do I know I have earned money off my plan?

NattyMay by Great Neighbour / Super Voisin
  • 919 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming

I'm going to be in the USA (Florida) for three weeks. What's the best package to get for talk + data while roaming down there? Also if I'm on WiFi is there any way to make calls for free?

Gerry_P by Great Citizen / Super Citoyen
  • 1434 Views
  • 7 replies
  • 0 Bravos

Resolved! Xiaomi Mi 9 SE - Compatibility?

Hi, I'm lookin at buying a Xiaomi Mi 9 SE phone.  Will it be compatible with Public Mobile's 3G and 4G LTE networks?  Are there any concerns? From Xiaomi's website, it shows the following bands supported:GSM: B2/3/5/8UMTS: B1/2/4/5/8FDD LTE: B1/2/3/4...

horizon89 by Good Citizen / Bon Citoyen
  • 2460 Views
  • 12 replies
  • 0 Bravos

Happy Holiday public Mobile

Hi, i have got Happy holiday gift from public mobile as 400min international calling and 1Gb data. Thanks public mobile nice x'mas gift. Vimal

Vimalkumar by Great Citizen / Super Citoyen
  • 1442 Views
  • 12 replies
  • 4 Bravos

Resolved! Move number to work phone (Bell) and re-use phone on new account

I have the opportunity to move my number to a work phone (with Bell) and then would like to give my phone to a relative who will activate on Public Mobile but need a new number. Is this all possible, and what are my steps? Thanks!

beadle by Great Neighbour / Super Voisin
  • 2062 Views
  • 13 replies
  • 0 Bravos

Resolved! Use in the US

Can I use maps on my iPhone in the USA for navigation 

bbrumford by Great Neighbour / Super Voisin
  • 1608 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a number when phone not available

I want to set my daughter up on PM but she (and her phone) is out of the country at the moment, and she is using a local SIM card. If I get a PM SIM card and set up an account and activate the SIM, and port her number from our current provider, will ...

catherine01 by Great Neighbour / Super Voisin
  • 1433 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

Does this rewards stuff actually work?

Sheenau by Good Citizen / Bon Citoyen
  • 1913 Views
  • 9 replies
  • 0 Bravos

Resolved! The day I joined PM

When I got the email about PM flash deal, it was Saturday morning, I have to work in the afternoon, I rush to Londondrugs in Coquitlam Center because thay open early. The guy said they dont know about the flash deal and cannot offer me, then I went t...

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 2811 Views
  • 20 replies
  • 6 Bravos

Resolved! x on my network

Hello, I am getting an X on my network. Am not able to connect at all?

Brock1 by Good Citizen / Bon Citoyen
  • 2173 Views
  • 20 replies
  • 0 Bravos

Resolved! International call

I am going to travel to HongKong next week. I am wondering is there any add-on available for me to back call in HongKong cuz I just saw from the website and it said, the calls are only available to call when I am in Canada.

squid88 by Great Neighbour / Super Voisin
  • 2113 Views
  • 8 replies
  • 0 Bravos

Resolved! why am i still paying $40 when i have auto payment setup?

I never paid attention to my PM bill.. my plan is $40 a month and i am set up on auto payment. Why am i still paying $40 and not $38 a month? Also, I just referred someone to PM and is now setup.. so will i see the $20 credit into my account soon?Is ...

twlau65 by Good Citizen / Bon Citoyen
  • 1033 Views
  • 4 replies
  • 1 Bravos

Changed SIM now no long distance and no voicemail

Just purchased a new phone, Samsung Galaxy S7 edge. Had to purchase a new sim card... once I changed it on the Public Mobile website not only did the long distance and voicemail stop working, but my cell coverage is spotty at best... I'm only able to...

edmith74 by Great Neighbour / Super Voisin
  • 2081 Views
  • 10 replies
  • 0 Bravos

Recevez 1Go de données gratuites et 400mn internationaux

Pendant ces temps des fetes public mobile offre aux clients 1Go de données gratuites + 400mn d,appels internationaux.voir https://www.publicmobile.ca/holidayconnectez a votre compte, dans ajoutez des options , dans colonnes données vous verrez 1Go ca...

zbalde75 by Good Citizen / Bon Citoyen
  • 1371 Views
  • 5 replies
  • 1 Bravos

Resolved! Honor 8X no service after activation

I bought a Public Mobile SIM card today and had it activated in a shop. I own a Honor 8X which I bought new in the UK. I've used it without any problems so far but for some reason the SIM card is not working. It does not seem to connect to any networ...

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Aaron16 by Great Neighbour / Super Voisin
  • 7845 Views
  • 13 replies
  • 0 Bravos

Resolved! New cell phone

Can I buy a new cell phone from Public Network?

sorinsimnic by Good Citizen / Bon Citoyen
  • 2851 Views
  • 23 replies
  • 1 Bravos
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