setup/payment

[Shanae_975]

Trying to activate my SIM and SiMon tells me to try again which I have 3x and my Visa has been dinged 3x and still not hooked up. Want my $$$ back

[Anonymous]

Pay For Your Services Online Registering A Credit Or Visa Debit Card

If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

How To Make A Payment

1. Sign in to Self-Serve.
2. Click on the Payment tab
3. From here, you can make a one-time payment or set up AutoPay.

Setting Up AutoPay

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

[softech · Accepted solution]

@Shanae_975  

did you check Credit card and confirm they charged 3 times and not just reserve the fund?

There is a chance that the SIM was activated already.  Try to put the SIM in the phone and confirm 

in terms of the overcharge, you need to contact Mod to get this sorted out

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

@Shanae_975 

Check if those charges are pending charges on your credit card? Were you trying to port a number? In some cases, there is a current issue that cause customers to be charged more than once.  In those situations, a ticket is to be opened with a moderator by going back to https://widget.telus.tiia.ai/publicmobile/publicmobile.html  , and the goal is to have you refunded within 3 to 5 business days.

In any event, I would suggest seeing if there is any service being provided to teb Public Mobile SIM card.