Get Support

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activating sim card date/time

Hello, I just have one more small question for my friend who is about to activate.It is currently 10pm. Is it better for her to activate after midnight, so that the monthly plan starts with tomorrow as the start date?

wrong serial number used

Resolved! wrong serial number used

I just activated my new Public Mobile SIM card, and accidentally used the wrong serial number from the wrong phone to activate. How can I change this?

Strange data usage

Hello, I received notification today that I have used 75% of my monthly data and I'm not even 2 weeks into my cycle. When I checked my usage, there is a 'web' usage on June 2 at 12:53 that used 9.18 MB of data and another one the same day (7:56) that...

Resolved! Transferring Freedom mobile phone number to Public mobile new account

My friend is transferring to Public Mobile. - Unfortunately she didn't know the account has to be active in order to transfer her phone number, so she just cancelled her Freedom Mobile account (Just 1-2hours ago)She has the Public mobile SIM card and...

Change Number of Rings before Voicemail

Resolved! Change Number of Rings before Voicemail

I would like to increase the number of rings my cellphone rings before it transfers to voicemail. Presently it is 3 and I would like to increase to 5 or 6

Suspended account

Resolved! Suspended account

I am set up for auto pay. it does not look like I missed a payment do to a card change. Account shows suspendedCard has been updated and everything looks okay but account is still showing suspended.How long does it take to turn back on. I need to ens...

Resolved! Having phone connection issues

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

Resolved! SIM cards

Any suggestions on cheapest places to get a PM Sim these days?

Resolved! Is Phone compatible

Hi, I am hoping my Mom's phone will work with Public Mobile. Can anyone tell me if an Alcatel flip phone model 4044V will work?

LG G6 backup phone

Uhg,Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

my account on public moible

my account has been down sent s the may 16 and made payment to you poeple on may 12

Resolved! sim card

I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account....

Resolved! Plan data type

Hello, I currently have an older plan that has 15GB of 4G LTE data but I'm on a 3 month billing cycle. I'm trying to find a plan that has more data and not really worried about monthly or quarterly but I can only find plans that have 3G data not 4G. ...

Public Mobile with my Ushining model F230

I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has been showing "SIM card updating" for over 24 hours. What is going on? Anybody, please help.

Resolved! Community rewards

How are community awards judged as acceptable for rewards or not? What’s necessary to get the 1$ - 20$ rewards?

PM Invoice

Its time for PM to provide its customers with a Printable Invoice option under \Payment after Transaction History. Anyone reading this...consider sending the Moderator_Team your request for such a tab to added under Payments after Transaction Histor...

Sim card doesn't work

I activated my sim card on May 28 and asked for a number transfer (port). It did work for the first day and I received a confirmation from Bell. However, the next day the Public mobile sim card stopped working and now the Bell sim card is receiving c...

Promos plans when changing plans

Resolved! Promos plans when changing plans

Is it possible for me to change my plan and still get the benefits of the promo?

help with set up, speak or type with a helper

I've already put the new sim card in and thought I'd gone through all the steps, but my phone is still not connected. How can I speak or type with someone for help?

Resolved! Data promotion

Is the promotion specials a one time thing ? Do they reset each month or once used up that free gb, it’s no more.I originally purchased 5 gb and received a special promotion of 5more. on my bill it’s showing I’ve use so much of the free one when I h...

I need help ASAP

Resolved! I need help ASAP

I was looking yesterday to see if my old Bell phone number was available and clicked on changing my phone number without really paying attention! Now my number is changed when I don't want it to be! How can I change it back?

Resolved! How to close off my account

Hi! I'm out of the country and won't use my number for a long time in future. How can I close off my account? Alternatively, if I don't close off, what's the alternative way and how much I need to pay monthly if I were to keep the number but not use ...

Community

Forum Posts

Remembering @computergeek541

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activating sim card date/time

wrong serial number used