Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I currently have a plan from Public Mobile that I want to cancel. I have proof from the store I got the plan that I only registered for one-time payment on September 29th this year. However, I got a text from 611 Public Mobile that my plan was...
I referred a friend over a week ago, and I still haven't seen the $1 discount applied onto my account. Any idea of the time-frame taken for the reward to be applied?
I need help with my account, I am locked out of my self serve account, it says I am locked out when I tried to send a verification email to reset my password as I forgot it. I do not know my account number and made a ticket using a random one as I ha...
Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account.
Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...
Changed Number was never detectd by the phone, which still shows the old number.Can't rechange the number in Self-Serve.Phone won't load new number.Public Mobile has no real Customer Service, so they might lose a Customer.
Hi, I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...
Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks
I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?
HelloI just moved my line from freedom mobile to public mobile and I have not been receiving authentication sms code send to my message from 28849 when I login into my investment account. I have also checked my settings if this number was blocked fro...
HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...
I purchased 2 US roaming add-ons. 1/ 1 GB data ($20)2/ Unlimited Talk & Text ($15) The transactions showed payment successful for $35 but only the 1 GB data is showing up on my account. How do I know if it is available for usage. My flight is a fe...
Not sure what happened for some reason it didn't auto-renewal out of my bank account although the money was in it and it's spended my account. As soon as this happened and I noticed I had no service yesterday I went in and chopped up my account manu...
Hey guys, I was wondering if anyone can tell me whether these holiday giveaways reset each month just like the data we get included in our plan. I recently got charged for my monthly amount but the add on did not reset so i wasnt sure if those ever ...
