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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Will this work for my home security (fortress security)

Has anyone tried the public mobile SIM card in there home security system?

Resolved! Promo

I didn't get the bonus 5gb or free month

Re: Phone not allowed for Voice (Samsung Galaxy S9)

Phone not allowed for voice ( Samsung Galaxy s9)

Resolved! Add-ons

Hi,If I downgrade my plan from 35$ to 15$, will any of my add-ons will be impacted ? ps: I've add-ons that I purchased and some of the boxing week/holiday gifts etc. Thanks & Regards,Sam

Resolved! Cancel

How to cancel the services of public mobile and take off autopay.

Re: Meet our New Oracles

Dear Oracles, When I am at home and my phone is on Wifi the world is good. As soon as I leave home all hell breaks loose but I don't know why other that i must not have it set up correctly for away from home. A couple of weeks ago I was out of my ho...

Promotions weren’t applied

I talked to the customer service about the promotions and they say it will be applied on the January payment. However, the promotions were not applied and there was no response from the customer service even when I wrote them.

Phone

unable to use phone it tells me I need to make a payment. I have autopay.

Resolved! changing email addresses?

Good day everyone,Any chance anyone know the process to change/edit an email address on your profile?Cheers,Dad

Resolved! Apple watch series 6

Hi! I am just wondering if Public mobile is compatible or will work with apple watch series 6 GPS+Cellular? Thank you!

Resolved! Re: Beginner’s Guide to the Community

My activation hasn't succeeded, I have had no confirmation text from my current provider after three hours. I have tried the bot but the link to the ticket creation fails every time. I have tried different computers, browsers and erased cookies.I sen...

service interuption?

Is there a service outage in mississauga ontario? TWO different Public Mobile phones have no service.

Re: Beginner’s Guide to the Community

I am a new user and i activate my sim card.but is not working and its says I need PUK code.How can I get the PUK code

Thanks!

Suggestion: Please change the service term from 30 days to 1 month.

I really like Public Mobile overall, but one aspect of the service that is somewhat annoying is the fact that service is based on 30 days and not a calendar month. The annoying thing about having service based on 30 days is that the data usage tracki...

Port in

How do to port in my sugar mobile number when I try it say it wired tranfer

Resolved! Please update in the system the expiry date to 09/24 of my credit card for auto my payment plan.

Resolved! Disable voicemail

Hello i want to disable my voicemail but dont know how to do it. Pls help. thanksTan xxx Edit by Dunkman: removed personal information

Re: Changed address and cannot register credit card for autopay

I'm having the same issue. None of the steps in the linked thread helped. It seems that Public Mobile's system is still not working correctly.

I’m having the worst experience with their customer service right now

GPS phone for a child cannot connect to Public Mobile network?

Hi everyone! I just recently purchased this watch for my daughter for Christmas on Amazon and bought a Public Mobile SIM card with a $15/month talk/data plan with 500 mb of data. This is the watch: https://www.amazon.ca/Tycho-Tracker-Geo-fence-Real...

Resolved! Add ons

how do I purchase phone add on?

I see lots of messages with links to enter contest , are these real or scams ?

Resolved! I see lots of messages with links to enter contest , are these real or scams ?

I see lots of messages with links to enter contest , are these real or scams ? I never enter them or reply actually I automatically delete them ,

Resolved! wrong e mail mapped to registered phone number

I got a new public mobile sim two days ago and just noticed that a wrong e mail address was mapped to the number and as such have not been able to log in to my profile.I need help urgently.

Sim not working

Hi, good evening. I just got my public mobile sim today but its not working. I have tried several options including reset but it seems there is a problem. My phone keeps popping something like "sim not positioned for voice". Please help

Help

My phone is saying sim not provisioned voice what does this mean

Can't pay for plan renewal - won't accept CC ?

I've been trying to pay the balance needed to reactivate my plan ( $165 / 3 mos / unlmtd talk&text / 9GB data)... I have a $21 balance. My wife's Visa/Debit was registered (I only have Mastercard), and when I try to MAKE A PAYMENT it comes back with....

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Will this work for my home security (fortress security)

Resolved! Promo

Re: Phone not allowed for Voice (Samsung Galaxy S9)

Resolved! Add-ons

Resolved! Cancel

Re: Meet our New Oracles

Promotions weren’t applied

Phone

Resolved! changing email addresses?

Resolved! Apple watch series 6

Resolved! Re: Beginner’s Guide to the Community

service interuption?

service interuption?

Re: Beginner’s Guide to the Community

Thanks!

Suggestion: Please change the service term from 30 days to 1 month.

Port in

Resolved! Please update in the system the expiry date to 09/24 of my credit card for auto my payment plan.

Resolved! Disable voicemail

Re: Changed address and cannot register credit card for autopay

I’m having the worst experience with their customer service right now

GPS phone for a child cannot connect to Public Mobile network?

Resolved! Add ons

I see lots of messages with links to enter contest , are these real or scams ?

Resolved! I see lots of messages with links to enter contest , are these real or scams ?

Resolved! wrong e mail mapped to registered phone number

Sim not working

Help

Help

Can't pay for plan renewal - won't accept CC ?

Service won't renew

Wont let me transfer my account to my new phone

Upgraded but old plan fee charged as well

Need eSIM activated on new iPhone account

CS_Agent is not responding - Ticket can't be submi...