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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72131 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74716 Views
  • 180 replies
  • 32 Bravos

Resolved! Account renewal

Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you! 

Unknownnnn by • Great Neighbour / Super Voisin
  • 1782 Views
  • 7 replies
  • 0 Bravos

Resolved! Tells me I have enough balance when my balance is $0

I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with. 

Alycatxo by • Good Citizen / Bon Citoyen
  • 924 Views
  • 2 replies
  • 0 Bravos

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

EA73 by • Good Citizen / Bon Citoyen
  • 1756 Views
  • 4 replies
  • 0 Bravos

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email

kashas77 by • Great Neighbour / Super Voisin
  • 905 Views
  • 3 replies
  • 1 Bravos

Resolved! Promotion codes

How do I receive promotion codes and when?

trapman71 by • Great Neighbour / Super Voisin
  • 1280 Views
  • 3 replies
  • 0 Bravos

Resolved! New plans

Hi,Do you guys have any clue why the other plans don't show up anymore in the account?

Nasirk by • Great Neighbour / Super Voisin
  • 1896 Views
  • 8 replies
  • 0 Bravos

Resolved! Help

I need to talk to a moderator via private message can anyone help?

levi2 by • Great Neighbour / Super Voisin
  • 1355 Views
  • 3 replies
  • 0 Bravos

Resolved! Overpayment

I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this

Anannyasingh by • Great Neighbour / Super Voisin
  • 3421 Views
  • 16 replies
  • 1 Bravos

Resolved! 2GBBONUS Promotion

I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?

Caitlyn1 by • Great Neighbour / Super Voisin
  • 1008 Views
  • 2 replies
  • 0 Bravos

Use my Public Mobile Data

Hi, I am trying to use my data included in my plan but when I turn the Data on and restart my cell phone (in case), it just doesn't connect the data network at all.My phone is a Wiko Y61 the sim card Public Mobile is a a micro SIM.I see that I am con...

mat66 by • Great Neighbour / Super Voisin
  • 1220 Views
  • 3 replies
  • 0 Bravos

Problem in incoming calls

Hi there, What's going on guys? 3 days before i switch my service provider from chatr to public. I did the activation by myself not receiving incoming calls. I chat couple of times with simon raised a complaint got the ticket number. some one will be...

kousalya by • Great Neighbour / Super Voisin
  • 870 Views
  • 4 replies
  • 0 Bravos

Leaving Public Mobile

Hello,I want to switch to a new company and keep my number, but I lost my SIM card and was told I would not be able to complete the process without it. Is there a way to confirm the transfer of the number to the new company without the SIM card (mayb...

arielspalter by • Great Neighbour / Super Voisin
  • 2460 Views
  • 11 replies
  • 0 Bravos

Resolved! Locked out of account

Hi there, I’m hoping someone can help me. My account plan needed to renewed today but when I tried to login I was notified that I was locked out of my account. Not sure what to do next. I went to the place I usually get my vouchers but they said that...

Resolved! smart watch for child not picking up network

Hi everyone,I bought a smart watch for my son recently and have not been able to get it to connect to the Public Mobile network. Before activating my sim card I checked the imei and was told it was compatible with Public Mobile (the telus network). T...

y2k by • Great Neighbour / Super Voisin
  • 20416 Views
  • 17 replies
  • 0 Bravos

Resolved! No one can call me

I activate in few hours ago my sim and still not receive a call from others 

Richard1986 by • Great Neighbour / Super Voisin
  • 1359 Views
  • 4 replies
  • 0 Bravos

Resolved! ADD ON NOT ACTIVATED

HIPlease HELP I did an add on of 15$ for 1GB  of data but I did not receive it at all.My account is showing I have 15$ but the data is not activated 

Louloute by • Great Neighbour / Super Voisin
  • 1657 Views
  • 6 replies
  • 0 Bravos

Unable to transfer phone number from Freedom

I transferred my number from Freedom last month successfully but got a message from Public stating that transfer did not complete and I was assigned a new number. How do I get my old number back?

mwm0647 by • Great Neighbour / Super Voisin
  • 2832 Views
  • 10 replies
  • 0 Bravos

Resolved! Data limit

Can I use more than the mobile data limit of my plan and will be charged for the exceeded amount in the following month?

vanhtran by • Great Neighbour / Super Voisin
  • 1400 Views
  • 5 replies
  • 0 Bravos

Resolved! My wife

My wife passed away July 10th and I'm unable to get into her account to deactivate it, could someone please help me 

Oldmantom by • Great Neighbour / Super Voisin
  • 1441 Views
  • 5 replies
  • 0 Bravos
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