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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53359 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61569 Views
  • 186 replies
  • 31 Bravos

International Text doesn't work

Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!

EllaLin2018 by • Great Neighbour / Super Voisin
  • 1235 Views
  • 8 replies
  • 0 Bravos

Someone using my number to call USA numbers

Dear Community members, People are calling back to my number from different parts of USA. I never called anyone in USA. I am not sure as to how this has happened. My phone is always locked with passcode and I am using Iphone 6 plus. Shall I be charge...

tasmariah by • Good Citizen / Bon Citoyen
  • 2626 Views
  • 15 replies
  • 1 Bravos

Resolved! Long Distance charges

If I don't have a long distance add on plan and receive a call from Scotland, does anyone know what the per minute charge would be?

KarenMD by • Good Citizen / Bon Citoyen
  • 2093 Views
  • 12 replies
  • 0 Bravos

Resolved! Basic data

How do i know if in at 75 percent of my monthly data usage. My first month only told me i wasnt 95 percent when i i only had 5 percent left. So my ? Is. Why the last minute. You cant tell md people get desperate enough to buy more data and waste thei...

Taz1082020 by • Great Neighbour / Super Voisin
  • 943 Views
  • 3 replies
  • 0 Bravos

Resolved! Service Suspend- Autopay not working???

Hello,I have no way to call someone for help with my issue. I super hoping to find help here!!So my plan didn't renew on my autopay... when I try to manually pay it says my account has insuficent funds. I called my bank to check and they said no atte...

Joseph777 by • Great Neighbour / Super Voisin
  • 1267 Views
  • 6 replies
  • 1 Bravos

Resolved! Suspended service

Im on autopay but my phone service is not working today, help please

Hdlucas by • Great Neighbour / Super Voisin
  • 1193 Views
  • 7 replies
  • 0 Bravos

Solution to short codes (eg. 33333) is not working

I saw there are couple posts regarding this issue, so I post the possible solution here for you. Public Mobile started to charge some short codes not all for $0.1 per message.  If you have zero balance, then some short codes will not work for you. I ...

mortarheadd by • Good Citizen / Bon Citoyen
  • 1197 Views
  • 3 replies
  • 1 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 266 Views
  • 0 replies
  • 0 Bravos

Rewards

I have 5 referrals and am only being rewarded for 3 since June

Wahler by • Good Citizen / Bon Citoyen
  • 1666 Views
  • 7 replies
  • 0 Bravos

Credit Card was stolen.

Hello,My Credit Card was stolen, I updated the new card. Thanks and have a nice day.Gaby

Gaby2 by • Great Neighbour / Super Voisin
  • 591 Views
  • 2 replies
  • 1 Bravos

Resolved! SIM card not arrived

Hello,I ordered my SIM card on Nov. 12, 2020 and it has still not arrived on Dec. 4th, 2020.  I am wondering how I would check that it has been sent?  Is there any tracking available on these packages? Thanks!

sstotyn by • Great Neighbour / Super Voisin
  • 1014 Views
  • 4 replies
  • 0 Bravos

Resolved! HAckers???

Is public mobile website hacked? Why I received this message?  Losttimesz an hour agoYou wanted a surprise? This is your chance to win a amazing brand new Apple iPhone 12 Pro. Get it now!Hey! We are giving away a brand new Apple iPhone 12! You can ta...

pcassoy by • Great Neighbour / Super Voisin
  • 1293 Views
  • 6 replies
  • 1 Bravos

Resolved! Voicemail number changed

I'm in Ottawa. For some reason my phone is trying to dial the VM number for Nova Scotia. This change in behaviour appears to have been within the last day or so.  edited by computergeek541: title changed to reflect content of a moved message/new thre...

JohnSmith1 by • Good Citizen / Bon Citoyen
  • 4223 Views
  • 20 replies
  • 0 Bravos

Resolved! Refurbished Phones return

I purchased the wrong phone and have requested information on how to return It (was told on website we have 30 days) but NO ONE has responded to my email. If I only have 30 days to return it how am I supposed to know how to do that? Can anyone direct...

kidcowgirl by • Good Citizen / Bon Citoyen
  • 2338 Views
  • 8 replies
  • 1 Bravos

Resolved! Yearly reward

Hello. I've been a customer for I think 3 years. My monthly reward is only 1 dollar shouldn't it be at 3/month?

the_boks by • Great Neighbour / Super Voisin
  • 1549 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out

I have been a customer for well over a year but I have been locked out of my self service. I tried password reset but it tells me to contact support and I can’t find how to contact support anywhere!!! How do I contact support????

Larends by • Great Neighbour / Super Voisin
  • 837 Views
  • 1 replies
  • 0 Bravos

Resolved! Plan didnt change?

So I started using public mobile nov 3rd and now on dec 3rd I paid my plan again. However, I remember changing my plan to the $15 plan on the "next renewal date" which wouldve been dec 3rd .. but I still got charged $25.99 Is there any way I can get ...

G3salaza by • Great Neighbour / Super Voisin
  • 718 Views
  • 1 replies
  • 0 Bravos

payment Voucher keeps getting rejected

so i bought a ten and forty ddolkar voucher. Added the 40 it worked then the ten it said it was nit accepted.long story short because i am stressed right out.. i tried swveral times qent to same store bought another ten and tried in front of clerk it...

Tracerdejong by • Good Citizen / Bon Citoyen
  • 2115 Views
  • 12 replies
  • 0 Bravos
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