Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.
Is Samsung Galaxy J3 prime compatible? I only see J3 listed
Hello! I just noticed that despite NOT using my cell in over 60 days, there seems to be outgoing calls made from my number to a phone number I DID NOT dial. Does anyone know what this could mean?
I do have several phone accounts with me and they are all for my family members. I was having a lot of Refer-a-Friend Rewards and now all my credits are reduced to $17. What is going on?I
I need to pay my Public phone bill, but I have a couple of problems. The authomatic deposit couldn't go through because our card was hacked and we had to cancel it. I just got the new one in the mail today and I was trying to figure out a way to pay ...
Hi, I've been trying to bill my credit card for the last 2 days it just keeps saying card information could not be verified. Ive contacted them (visa) and they are saying that the transaction is not showing up. As if you guys are not billing them. T...
Tried 611 service, entered online multiple times on the site, called credit card helpline nothing is wrong on my end, payments have been coming out for last year and half without issue, now this morning it will not work, even though I purchased 2gb o...
I have 2 seperate self serve accounts and there both set up on only one of phones. There are 2 icons for public mobile on my phone . I can only sign in on both of them with the same email and pass word . if I try signing in with the other email and p...
I updated auto payment with a new MC 2 months ago and it charged me last two months but this month it did not and instead deactivated my phone plan. I had to reactivate by manual payment.Plus my Refer-a-Friend Reward has been reduced from $8 to $3.I ...
Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..
When an account is suspended due to credit card expiry - WHY DON'T WE GET A MESSAGE TELLING US? No email, not text, NOTHING!! Very upset.
I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.
I heard that Telus and Koodo are giving out 2-month credits to frontline health care workers, in supporting and recognizing their roles in fighting against the public health crisis during COVID-19 pandemic. Is Public Mobile offering any free credits ...
Hi all, Thank you for the quick answers on previous question. I received my sim and upon activating I'm being asked to verify the phone's imei.On doing so I get a message saying it's not found.I had been told my Xiaomi redmi note 7 would work just fi...
So my ex used to pay my phone bill. He must have called it in as stolen or something because my plan now says locked out stolen. This is not trueCan a moderator.help me because I tried going through the ticket to talk to a moderator and even that i...
I tried to change a plan and it didn’t work. Now I logged out and logged in again and it’s shows that I cannot open my plan.
I will like to pay my phone bill
Anyone who signed up for the flash sale May 5th-7th "get your next 30 days for free" should have recieved an email today like this......
Hello,I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is in...
I am on autopay but yet I’ve had no cell service all day.
Cant figure out when the autopay and community rewards kick in. I got an email a day or so ago being in the top 25%, which i believe equals to 2$ community rewards. When does this show up in my account and same for autopay? Based on transaction histo...
Hello, I hope you are having a great day. I am actually a public mobile member and I was trying to change my credit info but I couldn't change it as I forgot my password and security number. I've been waiting a customer service member on the chat but...
Trying to move my number from an existing account on a different carrier but it won't work. Any workarounds?
when switching from wifi to Data I get a message sign into network. when you click on the message it shows three dots on the upper right side. when touching the dots two messages come up do not use this network and use this network as is . when you ...
My company uses an app called phone.com to allow employees to make long distance calls from their personal phones without incurring charges. This app worked for me with my previous phone provider, but since switching to public mobile I get a automate...
Hello,I have paid some money for chips on Apr 3 this year but I didn't receive them.Now I stay with Telus.Please refund the money I paid.Thank you very much. Weiqi Chen
Hello, as everyone in my household is currently working from home, our internet has been extremely slow so I have been forced to use my data way more than usual. Is Public providing any sort of complementary data addon for these extenuating circumsta...
My phone goes directly to voicemail . How do I solve this problem .
my sim is broken while i was changing to another phone and i can't buy another one due to at the 17st superstore they are asking me my account number ... i dont know. also my phone number is 2005 please help
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