Obviously you're late to the party. I did report it, I also opened a ticket and posted here in the community. Support confirmed the issue was on their side...however, my roaming for the calls and texts did work, so not a full refund. They offered $...
I settled for $10 and 5Gig. It was their issue. I paid and they didn't deliver the service. I should have received all my money back...other companies would have done it...but this is Public. Thx for all your input...those who supported my issue....
PM is a joke for support. I'm on autopay but they didn't charge my card in time...eventually it kicked in. PM needs chat and phone support like Lucky!!!