Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! payment made but cannot make a call

My plan was due to autopay on January 10. But I made the payment today. The account balance shows the amount but I still cannot make call to any numbers and the message says that no long distance add-on is included.Is it that the payment will be acce...

Is credit auto applied?

So when credit is added to my account, let's say for autopay... Or the current first month free promotion... How does that work? Is it auto used month to month?

Resolved! First 2months free- flash sale

Hi l am having trouble getting some one to respond to my question about the flash sale.I recently signed up with public mobile Dec 22.l got charged straight away for mine and my daughter's account $45.20 twice.I was under the impression that l would ...

Aashna

Resolved! 10 dollar promotin

I set up my phone back on nov 21 st . They were offering 10.00 off for the first 6 months on the 40.00 plan . I waited till payment came out on dec 21 and the 10.00 was not applied . How do I go about to get this applied ? thanks melissa

Resolved! Locked out of self serve

Forgot my security question answer, now locked out. What should I do?

Resolved! holiday extra gb

hello, i did not receive the 1gb extra for the holidays?

Resolved! Telus, Koodo, and Public Mobile priority

Hello fellow members, I was told by a friend that in an event that the cell towers are congested with traffic, TELUS gives first priority to TELUS customers, and Koodo and Public Mobile customers get lower priority. Does anyone know if this is true?

Resolved! New User

Activated new service with new sim.1. how to check my data usage regularly2. I thought I activated $25 service which includes canada wide calling. but when I make a local call I get prompt of long distance charges may apply3. how do i keep checking m...

Unable to send messages

I have a Samsung A10e phone. I can receive messages but I am unable to send them. Everything else works well. Thanks in advance.

Measures to protect from SIM porting (SIM jacking) and identity theft

Hi PM community, In recent months, there have been articles in Canadian media about fraud caused by people porting a phone number that does not belong to them, and taking over other accounts (PayPal, financial, etc.) over SMS. This issue has been gro...

Resolved! Account Expired

What would be the informations needed to provide to Moderator Team in order to have issue be fixed quickly. Im just asking to avoid emailing back and forth to verify some informations they need to resolve the issue. Thanks...

Resolved! Changing Plans??

Hello and Happy New Year !!!trying to change my plan....but every time i click on "plan" a new window saying.... "ooops....log out and try again" i've done that now a dozen times....and still no luck also can't seem to find my current plan on the sit...

Supported frequencys

I'm looking at purchasing a Motorola G7 power (international) from Amazon.ca. My question is about the frequencys that are used. The international version of this phone only supports 1/3 4G bands.. how would this potentially effect service? My curre...

Resolved! Travelling to Middle East

I will be travelling to Middle East then to Europe.I will be needing a cellphone to call in the area locally and some to Canada/US and Southeast Asia. Does anybody know the best way for this to happen ? I appreciate any help, I haven't done this befo...

Resolved! Account Suspended

Why is my account is suspended when I have sufficient funds and I have autopay? Do I need to reactivate my account?

Free gig promo

When does the free data promo take effect? I have already received the 400 minutes.

Resolved! Changing from Public to another provider

I am new to Public after a long hiatus from cell phone use...I started on October 19th, and topped it up on November 19th or before...yet by December 19th, I didn't top up until Dec 21st when weather got nasty here in Ottawa ( I chose to pay at the s...

Data blocked after 1GB used and I have 9,5 GB

Hi,I have a $50 plan with 8.5GB dataI also have bonus 1GB data for total of 9,5GB My data usage was blocked after using only 1GB of the total I guess PM only looked at the bonus data How do I fix this as I can't use my phone for work now. It is a pai...

Resolved! Still waiting for advertised reward

There's a promotion now that reads: "For a limited time activate on any plan and get your next 30 days for $0" and I just activated my SIM card online, but didn't get the advertised reward.Also, is there a support number where I could talk to a perso...

Just moved to Public Mobile

Just moved to Public Mobile from Freedom.What first things should I do? Is there mobile app of Public Mobile?

Resolved! Can't dial international call anymore with error message

I have international add-on a while ago and been using it well.But now it seems not to work anymore with UT...something error message.Please help me solve this issue.Thanks,Won

Resolved! New User Promotion? 90 Day Plan? What am I missing?

Thanks again to everyone who held my hand through to a successful SIM activation process. You folks add big time to the value proposition of this cell company. A couple of new questions:I set up my account, no problems there, signed up for AutoPay, n...

Temporary Service Suspension

I'd like to be able to temporarily suspend my service at the end of my current cycle, but I'm concerned about messing-up my referral credits, etc. What I was planning on doing was to turn off auto pay, then top-up and re-enable autopay when I need th...

Caller ID shows up as USA location

Hello,it seems that when I call others, my ID comes up as from USA when in fact the number i have selected is from Vancouver area code 236-971-**** I’ve checked my iPhone settings and location is all correct and couldn’t find anything on the communit...

Resolved! Pleasant experience! Account NOT debited for 888 call.

I know I have read this some where here. But I thought I would mention that on my $15 plan I recently called Telus at one of their 888 numbers and my account was NOT debited for the call. How nice is that! Will that apply to all 800, 883 etc number?...

voicemail

When notice of a voicemail shows up on the phone it only shows the same number every time and it is not a number I recognize. How does one get the phone to show the number actually associated with the voicemail

Resolved! forget password

hi. i forget my password and i choose forget password option and they send a mail to me but i opened it later so now its not possible for me to change my password what coud i do

active failed after submit credit card.

Follow active process online, at end after submit credit card, got: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. But login page link to active page again. And ...

December 31 is a Great Day to take screen shots of your years billing activity

So I made up a post with details on where to find your activity and how to get 1 years worth rather than 6 months maximum. I included some sample screen shots and posted it here. It flew off to the unmoderated, never to be seen again file. I tried re...

Community

Forum Posts