Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I was wondering if Public Mobile is offering any kind of payment deferral for customers that have lost their income and no longer working due to the pandemic? Thanks
I changed my number a month ago but still have people who no longer are registered in my phone as contacts or have my new phone number ; calling my old number and are getting through to my new number?It's been like this for a month and my bills paid...
I have an issue with my phone Samsung s6. when I enter a sim card it gives message sim pin block enter puk, but the same Sim is working on other phone. can anyone help me out on this one. Thanks
I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected
Wife's phone... Android 9 on Moto G6. Everything was working fine until a few days ago when mobile data stopped working. Talk and text still working fine as is wifi. Settings show mobile network is Public mobile and show as connected but there's a ...
I tried changing my phone number and it didn't change?
Please how do I reactivate my public mobile number, It’s been inactive for a while
Hey my account got locked was trying to recover my password and forgot my security questions.I have no idea what my account number was Now I just have my email and phone number can anyone help with that
Is a detailed record of individual calls available, and if so, how do I access it ?
I forgot my password for my account and forgot answer for the security question, I can't login my account
Back in December I received 400 free minutes. I have used 143. I'm trying to make a call and I get a message saying; "talk is not included in your current plan". I have unlimited calls to Canada.How can I use the remaining minutes?
Hi, I was wondering if Public Mobile had planned on adding this feature in the very near future.My reception is terrible and this would be the only way for me to receive calls from anywhere in my house. I'm a landlord and I'm basically unreachable wh...
I am with Koodo. How do I change to your plan?
invalid number-response after entering pin number, pls need help
My son, who's phone I am paying for, just contacted me over chat and told me that his phone has no cell service. I tried to log into my account that I have for him and it gives me an error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledI cannot re...
Good afternoon.The public mobile account is on my son's cell. He can't seem to call out (but can receive incoming and texts). He is not over his allotted minutes, and from time to time, it does come back. He gets a message saying that he needs to ...
Hello, I'm trying to active my PM sim card and I'm moving from Koodoo but it seems it failed due to Generic error on the last stage of the activation, could you please assists in fixing this error ?Account is created, payment is recorded but I can't ...
Hi all, I'm trying to look up my usage history for December, but I'm only allowed to go back 90 days, which is January 4. Does the system delete usage history beyond 90 days? If not, how can I recover it? Thanks.
My wife and I are both on PM. As of this week, our signal at home comes and goes. Currently at 0 bars. Is there any way to troubleshoot this issue?
Hi everyone, I am new to PM and I am puzzled by the usage numbers I have seen. According to PM's record, the "# of minutes used" is 21 this month. But when I added all the phone calls up, incoming and outcoming ones all included, each of which is les...
I found my data has not worked anymore,it still works yesterday, but the signal bar is full and changed to 4G+(it used to be 3G），all the settings I haven't changed and I'v check the all settings is correct, I'v reboot and take out and in my SIM card ...
Hi, Is there anyway I can tell if I currently have 3G or 4G LTE data? When I look at my current plan, I just see 12GB of data. I currently have an old 40$ plan, but I see the new 40$ plan offers slightly more data and canada-wide calling instead of...
Hello I have a International long distance plan with my phone.I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work. I do the 1 before the numberI asked the question on your...
I have a new iPhone XR and the $40 per 30 days plan with no add ons. I’ve been with PM for a month and a half and never had issues until now. For some reason my pictures will not send to non-iPhone phones (so I’m assuming wifi helps send to iMessage ...
My plan has been auto-renewing until recently when my credit card expired. I expect this happens all the time and fixing it should be easy. But there is an error that says the card could not be confirmed. The message bot here is diabolical. How do I ...
I have paid my account but can’t use my phone. I get not registered on network. I tried re starting, paying 1.00 on my account, lost phone interruption account and restarting. Tried to leave a ticket with public team and no results. I am at my last s...
Just curious about that... Can't see them offering to match the prices here but just wondered
Im having a crazy difficult time activating my sim
I'd an unlocked iPhone 4 that I used when I first signed up with Public Mobile several years ago, so it was working. Then I switch to another phone that supports the LTE band used by Public Mobile. Now I want to give my old iPhone 4 to my kid, so I...
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