[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Text forwarding while in UK
I'm going to travel to the UK, get a local SIM there and use a text forwarding app. My questions is, can my public mobile SIM stay in the phone I take with me to the UK (it has a 2 SIM tray) or does my public mobile SIM have to stay in a phone in Can...
Resolved! Lock out
Hello I got lock out my public mobile account. I forgot security question answer
Resolved! Billing Issue
Hello I am set up for automatic deposit for public mobile payments however recently it has told me that my service is not active and therefore I need to make a payment. Why is this occurring? please help.Thanks.
Resolved! iphone XS screen not turning on
Hi, I purchased a PM refurbished XS and when it arrived the screen would turn on showing the start screen. However, there were green bars running up and down the screen. Since then, it has gone completely black. Hard reset doesn't work. I've requeste...
Data
Is there any new Data promotions available
Resolved! Minutes
Hi everyone so if I don't use all my data and all my minutes will they be moved over to next month
Resolved! Email Login
Hi I would like the email for my account login changed. My dad created the account using his email, and he passed away last year. I dont have access to that email, so I would like it changed to my email.
Resolved! contact anyone
I am currently paying for an account on PUBLIC for my daughter who is a serious drug addict. I believe she lost her phone and someone stole her simm card. Is there any way I can find out if she is still using this account? Her phone number is: xx...
Resolved! 2 way transfer? 3 different providers, trying to exit one. very tough situation
Hi. I have kinda tried searching for an answer, but this situation is a very rare one and I already am assuming that it is kinda impossible to do because my line with PublicMobile has already been activated and if I transfer away, it'll literally clo...
Resolved! Unable to respond to automated SMS texts (banking, credit card, etc) "Not sent. Touch to try again."
I'm having a persistent issue with not being able to respond to special text messages received from banking inst. which require a response. For example, Canadian Tire Bank requires a response back to confirm setting up notifications via SMS and to do...
Resolved! activate an add-on
How do I activate an add-on and select the date for it to start?
Resolved! Account and phone security
With two-factor authentication loss or theft of a phone can be an issue, but a screen lock (not foolproof) should provide security good enough for most of us but there apparently is risk that someone might approach another provider and call the phone...
Resolved! Why data not working
My data stopped working for about 2 or 3 days, not sure why. I checked data usage, still some available for the month, but just not working. Anyone experiece the same? Thanks.
web charges
You texted me I used 75% of my data web chargesHow did I us 75% of my data I only make calls and send and receive texts never on the web my Wi fi isn't on Could you explain to me how?
cell reception
I am dropping cell calls
Koodo Prepaid Port - How long for an agent to answer my ticket
I signed up for Public Mobile two days again and began the process of porting my old number from a Koodo prepaid plan, and have not received a response to my ticket yet. This is a bit concerning, as the renewal date for my Koodo plan is soon approach...
Add plan on not working
Hi Team - I have just purchased 15 add plan to call India. The transaction has been successfully processed. I not able to call India from my Public cell phone. Not sure if I am missing any thing or update happens late. Kindly suggest what needs to ...
auto pay rewards
ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?
NO INTERNET CONNECTION outside my WI FI usage
Hi ,This is very very disappointed .Since the past weeks , I had serious problems ( accidents) and I was UNABLE TO USE INTERNET.It keeps on saying : No internet connection. I had to use POLICE"S internet connection.I have NEVER been able to use my 2G...
Resolved! Email address for an additional SIM card
Hi. Do I need to get a different email address to open a account for a new SIM card account? Thanks.
Resolved! Why friend referral reward is not applied yet
I referred a friend on Oct 14.He used my referral code. But neither he has been given 19 dollar credit. Nor 1$ reward given to me.
Recharge amount not reflecting and service stands cancelled
Hello, I have recharged for $30 however this is not reflecting in my account and my service has been withdrawn. Please ensure my number is active and this is detrimental for my communication
