Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to cancel my account because I’ve signed to a different phone company, and I know in order to do that I just have to cancel auto pay. However, I’m unable to log into my online account because I’ve forgotten my password and I’ve also forgetten ...
I just changed my phone. I have a new Galaxy J3. I'm trying to log into Public Mobile. Looks like the signal is there, sometimes I see Public Mobile appear. But when I try to connect to the Public Mobile page I am told that I do not have access. My p...
Hi, I’m trying to activate my SIM card and become a member with public mobile but I am having some troubles activating. Error 821 code occurs when I try activating. I have tried everything such as going into incognito mode, deleting my cash and cooki...
My number hasnt ported properly, I need to speak to public mobile so they can send another port request. Do you have their number?
How do I get my monthly invoices? I can only see payment history but can't click into the transaction details to get an detailed invoice with the tax.
We have been trying to port our number from telus to public mobile and it's been a complete nightmare with no help from telus or public mobile, they just pass the buck. Any suggestions from anyone. The telus number has been ported over but public i...
Good day,I was going through the process of porting my current number to Freedom but I never received a SMS/Email from Public Mobile with me confirming the port. Would there be a way for me to maybe get a text or email resent?
My husband and I were referred to Public Mobile by the same person, and we both signed up on the same date. We each received a text message stating that we would each receive a $10 credit. My husband's account was credited with the $10 but my accoun...
My 1 year anniversary is coming up, I am just wondering if my loyalty reward will show up automatically or if I have to do something to get it? thanks in advance
My data limit seems to have been exceeded in the first two days of the month, but my data usage history says otherwise. I also noticed that many people say that the data should stop working once the limit is reached but this did not happen in my case...
Hello, I've had an account with my first phone all set up for a couple years. I recently bought a SIM card for my second phone. I set it up, chose a number, payment info, and it has been working great for months. I can only see the first phone's acco...
I want to buy the Moto E6 and switch the sim cards from my RCA phone that I have on the Public Mobile network.
not receiving the calls and text after the port iy has been more than 8 hours since port.
I am a new PM customer for the last week. I'm not receiving text messages but still receiving other new texts. So far I've noticed not receiving text messages from a long distance number and from certain businesses ie. Amazon and Canada Revenue. I...
I want to change my plan and the login always sucks on this site. It always says disabled. Can't it just work? I have no problems with passwords on any other site and if I have to self manage my account it would be great if it worked.
HelloI add on $5 data have not received more data .please advise
I activated my sim 4 days ago, and turns out, someone has the same number as me.how did I know? I messaged myself on iMessage and someone else replied. I asked if she has the same number as mine and she said yes. I changed my number again, and when I...
Hi I added 5$ add on because I was put of balance and it deducted 5 dollar twice I saw in my online bank statement how can I get my 5 dollar back why they deducted twice I did the payment just once first time it was an error and second time it got t...
A couple of days ago I ported a number out from voip.ms. My new phone places calls via the public mobile network now, and shows caller ID with my ported number, but calls to my number still go to the voip account. I'm not sure if text confirmations g...
I'm having the same issue in Edmonton
Can you private message me the number to call to get them to retrigger the transfer process
I can't make any outgoing calls or receive any and since there isn't any customer service you can speak to I don't know what to do? I can't log into my account either because I forgot the password and now it says I am locked out and to contact Public...
