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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How does the public mobile main talk time as will add on talk time currently deduct ?

I do have 100 mins talk time as part of my $15 plan and also I purchased $5 500 mins Canada wide talk time. Looks like , what ever my usage ,it is currently deducted from my add on minutes and not from my main plan talk time. So that means my add on ...

Porting numbers

Resolved! How to claim my bonus when being referred by a friend

Hi,I am a new user, just activated. I input the referral code from my friend properly, but I did not see the bonus of $10 in my account after activation. How can I claim it?Thank you all,

Plan change - will it impact the existing addons ?

Resolved! Plan change - will it impact the existing addons ?

Planning to change my current plan to lower plan ie. $25 to $15 plan. If I do plan change, will it affect the existing free addons also (talk and data)?i.e The all the addons will be available even if we change any plan? Please let me know .Thanks...

Order of usage for add-ons

I thought I would post this as a more of FYI as I remember a lot of users ask in what order their add-ons will be used. So I made an international call this morning and then I logged into my self serve account to see where the mins would be deducted...

Resolved! Monthly Reward - when will we know

around when will we know how well we did on the previous month? (haha.. they do it by monthly instead of every 30 days, right? LoL)

Cell phone booster/repeater questions

Looking at a booster for band 5 850mhz. Will this work for phone calls and text? I think for data you need a different band correct? Thanks

I can not receive 33333 text

My problem is that I can not receive text from Translik Bus company service to know the bus route. Is there a extra charge for me to receive a message from 33333 or a problem with my device?

Voicemail

Resolved! Voicemail

Not sure this is the correct forum, but here’s my issue. Messages from voicemail take over a day to show up. Here’s an example: someone called me at 5:30 PM on December 1. I wasn’t able to get to the phone in time, but I heard them leave a message. T...

Re: Referred my wife

y a til un chat francais

Porting a number from speakout/Rogers

Unable to use 500min INTL Long Distance

Resolved! Unable to use 500min INTL Long Distance

I'm trying to make an international call from Canada to Kuwait and I have a 500min INTL Long Distance add-on in my account. I'm sure I used the right international prefix. But when I try to make the call it says that I don't have talk. Doesn't 500min...

Re: Beginner’s Guide to the Community

Thanks you even though I can’t see it active it’s not the worst of my concerns right now. I’m stuck in a gas station in whistler using their wifi cause I have no data 3G it expired BUT I have $50 in my account and I can’t use it !! I don’t know why ...

SIM Cards on sale NOW at Canadian Cell Supplies

Resolved! SIM Cards on sale NOW at Canadian Cell Supplies

Hi Everyone, Canadian Cell Supplies have Public Mobile SIM cards on for $2.50 (free shipping) They're regularly $10.00 Get them while they're available!!!

Resolved! 90 day plans

Hello! I used to love being on a 90 day plan. What ever happened to those? I'd probably even be willing to go for a one year plan. Really even out that data usage and guarantee public mobile some income. Thanks, Michael

Resolved! invaid sim

I had PM sim before and used for half year, then transferred to another company. Now I want to use back to PM. So I used previouse sim to activate. However, it said invalid sim on the account setup page. not sure whether I still can use the old sim t...

Resolved! Sim still not activated

Well i ordered a sim card last week.. Received it yesterday.. Followed all instructions to a t... This is my 3rd public mobile account. So im not new to this... Tried to activate online last night...For some reason.. The site said that it couldnt cha...

Resolved! Question on the $15 plan

The $15 plan come with "100 Minutes Canada-Wide Talk". Once these 100 minutes are used up, will one of these add-on be used, "Free 1000 CAN LD mins", or "$0 Holiday Giveaway: 500min INTL Long Distance"?

Resolved! Will the 2GB free add on data holiday offer for the 15/month new activation...

I/m planning to switch to the $15/month 100 minutes unlimited text 250 MB monthly plan. There is a holiday free add on of 2GB data. Will this data be renewed month to month as a free add on bonus data? And will it stay as long as I am with the plan?

Resolved! Community Rewards Criteria

I just recently switched over to Public Mobile and was wondering if posting questions in the community also gain you “points” towards the community rewards? Or is answering questions the only qualifier? It wasn’t super clear to me - any input would b...

Resolved! Can’t activate my sim.

Hi,ive tried multiple times to activate my sim, purchasing the 50 dollar bundle but it hasn’t worked. Very frustrated with the service.

Problems with Autopay - suspended plan

Resolved! Problems with Autopay - suspended plan

I have been on autopay with my mastercard for years and had no problem until today, when I got message that may PLAN has expired and my service is SUSPENDED. My phone stopped working this morning, Dec 2, 2020. Today, Dec 2, 2020, was supposed to be...

Resolved! referred a friend, still missing the bonus..

is there a limit of friends you can refer to get the $1 off per month bonus? 1 month ago i referred a friend (this will be my 4th friend of referral), it's been 30 days and i still don't see the bonus yet? is there a limit? if not, how and who i co...

Resolved! Help!! I can't receive or make calls

Please help!! I haven't been able to make any calls or receive any calls since last night. I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's "Sorry we can't complete your call, please call us at 611...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How does the public mobile main talk time as will add on talk time currently deduct ?

How does the public mobile main talk time as will add on talk time currently deduct ?

Porting numbers

Resolved! How to claim my bonus when being referred by a friend

Plan change - will it impact the existing addons ?

Resolved! Plan change - will it impact the existing addons ?

Order of usage for add-ons

Resolved! Monthly Reward - when will we know

Cell phone booster/repeater questions

I can not receive 33333 text

Voicemail

Resolved! Voicemail

Re: Referred my wife

Porting a number from speakout/Rogers

Unable to use 500min INTL Long Distance

Resolved! Unable to use 500min INTL Long Distance

Re: Beginner’s Guide to the Community

SIM Cards on sale NOW at Canadian Cell Supplies

Resolved! SIM Cards on sale NOW at Canadian Cell Supplies

Resolved! 90 day plans

Resolved! invaid sim

Resolved! Sim still not activated

Resolved! Question on the $15 plan

Resolved! Will the 2GB free add on data holiday offer for the 15/month new activation...

Resolved! Community Rewards Criteria

Resolved! Can’t activate my sim.

Problems with Autopay - suspended plan

Resolved! Problems with Autopay - suspended plan

Resolved! referred a friend, still missing the bonus..

Resolved! Help!! I can't receive or make calls

Re: Phone Number port stuck

Problem porting in Telus number

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login