Regarding account lock
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04-04-2020 10:29 PM - edited 01-05-2022 10:14 AM
Hey my account got locked was trying to recover my password and forgot my security questions.
I have no idea what my account number was
Now I just have my email and phone number can anyone help with that
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04-05-2020 08:15 AM
Thanks a lot
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04-04-2020 11:09 PM
@jasminekaur4569 click the "?" in lower right side of the page, type "contact moderator", and follow directions; OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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04-04-2020 10:33 PM
@jasminekaur4569 contact the moderators directly through private message here and ask them for a temporary password https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
