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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 90 replies
  • 9 Bravos

Unable to Activate

Hello,  I've topped up my account with $240 and my phone number as successfully ported over to the new PM SIM card, however I cant do anything.  I'm unable to activate the 90 day plan on my account as I cant log in.  Its not recognizing my email or c...

TrevorPM by Great Neighbour / Super Voisin
  • 0 replies
  • 0 Bravos

SIM activation_Problems

Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...

chakri264 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Resolved! PIN SMS

Does anyone know why I am keep recieving pin related SMS. It says that your PIN is XXXX. When I go where all my messages are, I don't see there...please help. Thank you PM community

ech_786 by Model Citizen / Citoyen Modèle
  • 4 replies
  • 1 Bravos

SMS not working, incoming calls not working.

After two days of trying to get my SIM properly synced, it finally happened last night. Everything was working fine after two days of constant messaging. Now, I cannot send or receive texts. I can't receive incoming calls either. I can only make outg...

crawn1ck by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

48 hours without cell service, failed port, no communication

It's now been 48 hours since my Fido service was cancelled by PM. My PM sim card provides no service at all. Full rundown:- Tried to activate online a week ago with Fido porting details included (Thu Nov 10). Received a credit card error with instruc...

mystikal_325 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos


@Shazia_K, Hello, Shazia, my I get monthly invoice by email for my phone?

jackhu668 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 6 days and no response for my port-in request

Signed up and paid on last Friday. Online port-in couldn't go through. Initial request was sent immediately.Once again, I sent port-in request 2 days ago by email, 3 days ago by PM. All are 'not yet read'.I understand Public Mobile saves cost by cutt...

hxsports by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Activation failed, please help

Last night We have activated a 90 day unlimited usa canada talk plan with 6GB data and unlimited text. My plan cost is $150 plus tax. But I got the following email with a different plan and not able to access my account. Number is not activated yet. ...

djv by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Didn't Receive Sim Card for Order # 90458 from Nov 7

I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...

schoi0708 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


I am writing hopefully to get some answers ... Long story short, I moved from Koodo and using LG G4, when I installed PM's sim ...everything works except data .. I have changed APN manually as well ...did't work  Thanks to community help ...they have...

ech_786 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Where is my SIM Card??

I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time...

victoriadewar by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

When will admin contact me to activate?

Been sending PMs no response. This community support is a bit of a joke so far. There needs to be some kind of a support queue setup so requests are handled in proper order. You advertise a low price but can't handle activations!

olegd by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Porting Issue

I just activated my dad's sim to Public Mobile. Problem - He can make outgoing calls BUT does NOT recieve incoming calls....  WHAT DO WE DO???

Antiloop by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Invalid #, won't allow me to port cell from Rogers?

I have sent the mods a PM on sunday and still waiting but the plan might expire by the time they get back to me, so anyone know if i can just apply for a new number than get my number ported from rogers after? Don't really want to lose my number

m_fiorini by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Everything up and running

Hello:  I have to admit that community people are helping very well ..I am impressed people are taking their time to reply.. with everyone help I was able to do everthing and my service is up and running. .. Thanks to Mods they are helpfull ..thank y...

ech_786 by Model Citizen / Citoyen Modèle
  • 1 replies
  • 4 Bravos

Resolved! Issue Porting number

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.I change my number today  using public mobile website because my wife needs to get a hold of me. I need my old ...

ljbucs20 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Cannot switch to fall promo plan

Hi, I'd like to take advantage of the fall promo but when I try to change my plan the promo won't apply. My current plan won't expire until Dec 29th. How can I apply this?

stvcull by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Public Mobile account deleted but cannot create new one either?

Hello, I have a SIM and am trying to get the 4GB promo before it ends but it seems my PM account I created (at least a year ago) is not there anymore. I'm quite sure I have the right credentials since I wrote them down when creating the account. When...

Darkurio by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Manually changing your plan

My 90 days plan is suppose to be over by Nov 27th but I did the change today. I noticed that the rewards did not apply to the plan I changed and the rewards was removed from account after. Will I still get those and get a refund? Also, is this normal...

TroyDaBes by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

Need help from mods to finish porting

Hello,I switched from koodo and followed all the proper steps on the 14. When i ported over my number i got a screen that poped up saying porting complete but its been 4 days and i still cant use anything mo txt messaging no calls and my data does no...

magee11 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Resolved! Please help... my PORT did not work and no response from MOD

Hello I tried to activate my  PORT 12 hours ago, and there was an error message after I was finished and I believe this was the beginning of the end of success. Since this moment I have had INCOMPLETE PORT of my services to PM. I will explain1) I tri...

smayhew by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Terrible Mod attitudes

@Shazia_K She said porting will take 3 days due to technique error,but almost two weeks paased, she never respond any private massage and tag in discussions. Please refund to me and I cannot stand your customer service.attitude

cj1221 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Porting Issue from Telus

@Shazia_KI had activated my SIM on Nov 7, and had service from Nov 8 at noon until Nov 9 at noon. I then had no service until Nov 10 when I was asked to reboot my phone; this gave me service but no data, no texting, and no incoming calls. It has now ...

716thompson by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Help: Trouble Porting from Cityfone

Hi, I signed up for a new account. When trying to port my existing number I get the error message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. " Please help. Thanks, Ryan

ryanjmah by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

I can receive texts but calls go straight to voicemail?

Just got the cards today and everything went smooth. Picked up two cards for me and my girlfriend, iPhone 4s and Samsung s3. I set up both cards on my iPhone and everything works fine, calls and text  all come through no problems. I tried on her Sams...

Tsflui by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Is there any advantage to unlocking a Telus iPhone 5 for PM use?

That's it really.  Hooking up my wife's phone for the $120 deal as as well (Did my unlocked Nexus 5 a few days ago).  I have read enough to understand that Telus locked phones will work on Public Mobile, and the IMEI number checks out. Originally I t...

WRXFiles by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Fall 2016 promo not showing

 Last week my wife switched over to this 12G 3 month $120 plan from a different provider. I'm trying to switch too but the plan doesn't seem to show up anymore. No more links and also if I try to create the plan 90 day/provincial/12g data it shows as...

oh-well by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Did I sign up for the Fall Promo correctly

Hi there. After reading the instructions on a post about adding the promo, I think  might have messed up while signing up for the promo. The post was detailing how o get the promo if you're renewel date is after the promo ends. I just had my payment ...

Lubkes by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos