[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How unlock Samsung Galaxy S9
I can't make or get calls.This phone works with my friends sim card, but it does not work with my sim card, at the same time my sim card works in others cellphones. How can I unlock or what should I do? Thanks
Resolved! Data not working
Hi. my data stopped working and I had just made a payment and I need it real bad, Not sure whats going on. Please help me
Resolved! I’m trying to self-serve and I don’t have a pin. My service stopped. I need to change payment.
Help resolve pin reset.
Resolved! Lost my phone number by mistake
I changed my phone number by mistake, I am very disappointed, Is there anyway to get my phone number back?
Resolved! 1GB Add On
I purchased the 1GB add on for $15 and it's showing in my 'available funds' but not under my data & add-on section - how does this get added to my plan before my next cycle renews?
Resolved! Incorrect ESN/MEID
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...
Resolved! roaming u.s.
i purchased add ons yesterday and arrived today in u.s. but it's not working
Resolved! Order not received
Hi there I purchased a phone for my son on Oct 25th. I have not received it to date. Please advise.
call to UK not connected
Recent calls to a number in UK that belongs to a friend of mine result in an automated message that the number dialed is "within a number range that has been blocked for security reasons". Tried once last week and again this week, with same result. ...
Resolved! Human please no dingbot
My cc changed and now account is in arrears several months! How do l pay outstanding amount and provide new cc???help help helpForget user name and password
Resolved! change plan
Can I change my plan to be activated today or do I have to wait until the next billing date?
Resolved! cannot login, cannot reset password
my service has been autopaid every month for years and a few days ago, I found out my number is not in service. I cannot login at all...the message i get is login attempt failed so I tried to reset my password with no success and the same error messa...
Resolved! Can't pay or autopay, even with different cards
Unable to Process TransactionSorry, we are unable to verify your credit card information. Can anyone please help me? I've tried using a different card, setting a manual amount for payment, and anything else i can think of. I'm not sure how to get in ...
Re: No service yet despite activating my simcard
My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!
Resolved! Stollen phone with outgoing phone calls when phone disconnected
Phone stollen, phone off-line but see outgoing call to this phone number: 778-580-4001Anyone know what this number is? Fraud? Phone has obviously been put on airplane mode, hence it being off-line but still being able to receive sms and making outgoi...
Paid for Add-On, did not receive service
I paid for US roaming several times ($60) and did not actually get the service on two occasions. I was driving from one State to the other on a very tight work/school schedule, and ended up having an extremely, extremely stressful trip because I did ...
Resolved! Stollen phone, transfer phone number and data to new SIM
My phone was stollen. Have waited several days to try and retrieve, but no such luck. Finally got a new Public Mobile SIM card. Want to ensure my phone number, account balance and payments, and all other account information is successfully applied to...
How to stop the text messages reminding to make a payment or that a payment has been made
Something weird:1) I am signed up for autopay but I got a text message reminding me to make a payment. So I checked and sure enough autopay is active on my account so I don't know why I got a reminder to make a payment. There was no option in the rem...
Need to reset password but the attached email is not being recognized
Hello, I need to access my self-serve however my password is not working, when I try to go to "forgot your password" the email I used to register is coming up with "ForgotPassword/OldPasswordNotValidContactAdmin". Please let me know my next step
Resolved! Rewards
How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account. Thanks.
Resolved! Bonus 2 GB
My husband signed up last month with the 25$ plan but is wanting to switch and get the 35$ plan. Can he also get the free 2GB if switches by nov 4th? Thanks
Out of Minutes Using Local Call with Unlimited Plan
Hello, I have - Unlimited Canada-wide TalkBut when calling a store local to me, less than 8 minutes away in the same town, it is telling me I am out of minutes? Have I misunderstood what unlimited canada-wide talk means?
