Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am planning to go with PM end of July and was planning to port over my Rogers Home Phone #. (Presume that would end my Rogers Home Phone service once the # is ported elsewhere.) When I was speaking to a Rogers agent asking about porting my Rogers...
Hi, I entered my password incorrectly too many times and self service locked me out - says to wait a while before trying again. Ok it's been about 36hours and now I'm trying a password reset. I supply the user name and confirm the user name the mes...
How do I reset password
I've been with Public Mobile for over 2 years and never had an issue until this week.A few people I know have sent me screen shots of messages that were not able to be delivered to my phone this week.I noticed there are many others in the Community w...
Hi, was wondering about the plan that i just changed too.. It's the 35$ plan. Wondering if it has unlimited text and call display also voicemail??
I just subscribed to Public Mobile a couple of days ago because the plan suited my need with the unlimited incoming Canada Wide minutes. When you look at the plan details (and confirmed using the live chat feature), there should be no data on this p...
I referred a friend in June 2021 & I still am not seeing my rewards showing this. How long does it take before seeing this on my account?
I need to add my phone min
I have already added funds to my account, however I left my wallet somewhere and won't be able to access it until the morning, is it possible to freeze the billing process until tomorrow so I can register with auto pay and save the 2$ rather than get...
If I purchase the US roam talk, text and 250mb for 10 days @ $20 can I call and text unlimited to US and Canadian phones for that period. Do long distance charges apply or is that included?
when i transferred over say welcome to Koodo
How do you pay if you don't have a credit card?
Hello, I've paid $15 for 1 Gb of data being in USA but still have no internet. Please help I need internet for google map to drive to my destination.
Hi, Does anyone know if the Motorola Moto g10 XT2127-2 is compatible with public?
I am paying $15 for 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. However I have only used only 30 minutes for this month. Now I cannot receive or make calls because the operator says I used all my minutes and to call to add more minutes...
Not sure who to contact on this one.I use VERY little data each month. Now, for the past 3 months, It has felt like my data has been very short.But I figured I had something turned on, or using it, or who knew,But this month is different, Bec...
Hi there, I have been trying to activate my sim card with an auto-pay, but my credit card keeps getting rejected although it works fine elsewhere. Can you please help? Roy
I'm trying to reactivate after a vacation suspension. I am under the 90 day limit. I tried to reactivate online, pressing the "Reactivate this plan" button. Nothing - Strike One. Then I tried to submit a payment online; I filled out the form (mul...
So context. I've been with public for almost two years now and before this everything has been going perfectly fine. I live in Edmonton and I've never had any of these problems before. My phone is a Xiaomi. So a couple months ago my phone's charging...
HelloMy balance is at $24.00 and my rewards are at $2.00. My monthly plan is $25.00. I am getting messages that I do not have enough money in account and service will be stopped. I am disabled and can not get to bank. Please advise. Thank you
I set up an 500MB + 500MB account 2nd July and recieved notice on 13rd July that data limit was 100% used up and I can no longer access any data. When I check my usage, I've only used aboot 46MB. Tried to raise a moderator ticket but couldn't submit ...
I ordered this on July 3 and waited for seven business days and it never came why is that
