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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70964 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73876 Views
  • 180 replies
  • 32 Bravos

Order

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

Sarahmulder79 by • Great Citizen / Super Citoyen
  • 9665 Views
  • 69 replies
  • 0 Bravos

Resolved! My account was suspended when I tried to add US roaming...

Trying to figure out how to make U.S roaming work.  I made some payment to my account so it should have the balance for add-on. Somehow, the account is suspended and I tried to reactivate (every time pay min $1 to activate) but still showing suspensi...

TracyZhu by • Great Neighbour / Super Voisin
  • 1018 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelling autopay (no account access, no SIM card)

Weird situation.  My son recently went to the UK for a new job.  He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...

wprager by • Good Citizen / Bon Citoyen
  • 2527 Views
  • 11 replies
  • 0 Bravos

Resolved! Will my Infinix Note 8 phone work on the Public Mobile network?

I am about to move to Canada. I have an Infinix Note 8 phone.  Will it work on the Public Mobile network? The publicmobile.ca site has information on the Infinix Note 2 (which is a much older model), suggesting limited connectivity, but nothing on th...

CTachot by • Great Neighbour / Super Voisin
  • 2088 Views
  • 3 replies
  • 0 Bravos

Resolved! Website maintenance?

Hi, looks like the self serve website is down for maintenance. Anyone know if this is planned maintenance and how long it will last for? I wanted to add some long distance minutes to my plan but depending on the length of the downtime, I may have to ...

harmonkardon by • Good Citizen / Bon Citoyen
  • 2826 Views
  • 14 replies
  • 0 Bravos

Calls are going to my voicemail

Incoming calls are going to my voicemail, I understand this issue was fixed on another thread. I still have this issue persisting is there a certain setting I need to turn off or on, or ask a mod to change something on my account?

jeremiahluis by • Great Citizen / Super Citoyen
  • 2178 Views
  • 10 replies
  • 0 Bravos

paid for add-on twice by mistake

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time.  Now I see in my account ...

Henning by • Great Neighbour / Super Voisin
  • 1100 Views
  • 6 replies
  • 0 Bravos

Resolved! Can not access my public mobile account

Hi i don't understand how i can have an email account  with public mobile but no phone account give i gave a phone and make monthly payments to public mobile. Is there anyway i can get everything created and linked together so they all work? Or is th...

RoyDelisle by • Good Citizen / Bon Citoyen
  • 1584 Views
  • 5 replies
  • 0 Bravos

Resolved! Problems with voice and text messages

All of my incoming calls have suddenly started going directly to my voicemail although my phone is not showing that I have waiting voicemails. I am still able to make outgoing calls. In addition to this, I am unable to receive incoming texts although...

Bvereshagen by • Good Citizen / Bon Citoyen
  • 2575 Views
  • 13 replies
  • 0 Bravos

Resolved! Email

How can I change my email and can I have two numbers under one account?

CRoddick by • Great Neighbour / Super Voisin
  • 1204 Views
  • 4 replies
  • 0 Bravos

Payment Systems Issues

I am trying to re-activate all my family’s plans.  My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan.  Was $25, but was showing as $40.  Would on,y let me top up $10.  It says there is money there, bu...

ernurse1972 by • Good Citizen / Bon Citoyen
  • 1200 Views
  • 6 replies
  • 0 Bravos

Can't view plan details

"Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page."Logging in and out doesn't work.

nickcorona by • Good Citizen / Bon Citoyen
  • 2012 Views
  • 12 replies
  • 0 Bravos

Resolved! Broken back

I have an iPhone 8 with a glass back is it able to be repaired? if so would it be under warranty? 

Frankileng by • Great Neighbour / Super Voisin
  • 1889 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing providers

I am already in the UK and I wish to port my number over, but I can't access SMS to verify my account... as I don't have service with PM(you) in the UK. Please help!

Erikas073 by • Great Neighbour / Super Voisin
  • 1492 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant login to self serve

Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...

JFentie by • Great Neighbour / Super Voisin
  • 694 Views
  • 1 replies
  • 0 Bravos

Resolved! Texts

I am not receiving text messages sent from South Africa. 

Toy by • Good Citizen / Bon Citoyen
  • 2017 Views
  • 7 replies
  • 0 Bravos

Resolved! BlackBerry

What is happening with BlackBerry. New sim card and $20 towards a new phone is lame

6065 by • Great Neighbour / Super Voisin
  • 1428 Views
  • 5 replies
  • 0 Bravos

Resolved! login disabled

I need some help, for some reason my login has been disabled.

pacman712 by • Great Neighbour / Super Voisin
  • 2043 Views
  • 10 replies
  • 0 Bravos

sim card invalid

just went to walmart and got a sim card and phone number for a new activation. got home, card says invalid, tried calling phone number and someone answered it, so the phone number must belong to someone else. any ideas????????

muskokachris by • Great Neighbour / Super Voisin
  • 1825 Views
  • 10 replies
  • 0 Bravos

Resolved! Overcharged

I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to.   What to do to return the money to my bank account?

sultana by • Great Neighbour / Super Voisin
  • 1554 Views
  • 7 replies
  • 0 Bravos

Resolved! How to confirm that my email works?

TLDR: I'd like to confirm that the email I provided works because I never got a confirmation email of my new activation. I recently transferred over to Public Mobile and when I completed the activation process of creating my account, selecting a plan...

miroesli by • Great Neighbour / Super Voisin
  • 1937 Views
  • 6 replies
  • 0 Bravos

Data problem

I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone. Thanks!

deepg82 by • Good Citizen / Bon Citoyen
  • 2902 Views
  • 7 replies
  • 0 Bravos

Resolved! PM Membership Stats

As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and -   Possibly by month?Are those stats readily available?

Koombassi by • Model Citizen / Citoyen Modèle
  • 1887 Views
  • 9 replies
  • 1 Bravos
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