Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have received a text message that I have used up 75% of my 5GB; this was a surprise to me, the plan has just renewed on October 25, 2021. When I look at the usage history, this does not add up with what is stated in the usage area. Thanks for your ...
While I don't understand why there are few here that don't want any texts from PM, I can now protest as well. I don't mind getting them but too many is one too many. You get a reminder a few days ahead of time ... okOn your payment date, you get a ...
If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?
I just got my son signed up for an account. It seemed to be going along okay, but after completing all the steps, the phone won't work - I get a notice that reads: "Could not lock SIM."Can someone please help? Sandra
I can make and receive phone calls but I will not be able to hear the person I’m speaking with after a short time. The call has not dropped and they can hear me fine. This is happening to all devices we have that are with Telus/Public Mobile for a co...
I wasn't sure when to switch to the Public Mobile SIM card after I confirmed with my previous provider that I authorized the transfer. It said it could take a couple of hours, so I waited. In less than two hours I had a text from Public Mobile - "Hey...
Does PM have an add-on feature or a plan that includes a transcript of incoming voicemails. I used to get them in past as texts with other carriers but not all offered them. Thanks!
Hello, I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase? Thank you.
My Lte is not working just changed with a new sim card swap and still not working but switching sim cards from another works ??really frustrating and had to get help ? Please advise
My wife lost data on her iphone 13 today. She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection. APN...
Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call. Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...
Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...
hello, im currently trying to help my 82 year old father who is having issues with his phone. He is in florida and just updated his plan to include international calling while hes there. Since he add this feature his phone losses connection after 3 ...
Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...
