Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If this is my latest payment statement: Why is my credit card being charged $36.96?
I got a text message that I was referred a friend 3 days ago.But my account has not updated.How can I get my $1 reward?
I made a payment but it’s not showing up on my account and I’m being charged for texts
Hey Guys, I want to port my wife's number from Fido to PM. However in Fido the number that wife is using is in my name. I want to create her own account on PM. will there be a problem trying to port from Fido ( my name) to PM (wife's name) suggestion...
Has anyone other than this RFDer recieved one of these texts? Too bad this isnt for everyone!
I just activated the SIM and account today and haven't received any services. What is wrong as I am supposed to receive coverage where I am.
I have a plan with Telus which expires soon and a PM plan. I want to port the Telus number to a new PM $15 phone plan and have calls forwarded to my existing PM plan. And I don't want to purchase a phone for the $15 plan. Is this possible? Thanks
I have set up my new sim card and phone number in a samsung galaxy A5 phone. I can call out and receive calls, but cannot send or recieve text messages. I have searched some posts and updated the APN settings, but still no basic texting is happenin...
Hi I was over charged alot went to change my plan from 25 to 50 and instead of taking 25 they took 100 out of my account and charged me 60 for my plan so really I got charged 75 for my phone this month and got to do with out food till after Ch...
Hello. I have just arrived in Canada. I am currently in mandatory 14 day quarantine. I attempted to activate one of the SIM cards I bought from Public Mobile while I was still in the UK. Unfortunately, I have been told that I can not activate my SIM ...
I couldn't sign up for the black friday deal, I get 'enter a valid email address'. I went ahead and activated anyway. Hoping there's a way to redeem this still somehow.
I have a $35 plan, on my billing i only see 1gb of data. On the plans page i see it come with 2gb and 500mb bonus. How do i get 2.5gb instead of 1gb? Thank you.
How can I check my ticket status?I opened a ticket 4 days ago and still no answer or solution!!!this is so frustrating...
I'd like to know why is it that when something goes wrong with my public mobile account why there ain't a person to help me with it I wish I could call in and say here is whats wrong please fix it
Hello everybody, I lost my phone yesterday and I was wondering about the SIM card situation, will I be able to get the same number I used before or am I going to need a new one. Are there any stores where I can buy de SIM card, I dont have a PO box w...
I activated a new line ($25) (11/24), and the week before I emailed Public to take advantage of the added Data on the phone promo. Well it didn't kick in anywhere. The only thing I can think of is that the email I used and the emailed I activated mi...
My renewal date is the 22nd i want it on the 30th. How do i change it without suspending service from 22 to 30th?
Hello, Two weeks ago my wallet was stolen and I had to renew my Autopay option with a new card. Last week my data was close to running out so I topped up my account with a 1gb data add on to tide me over until it resets. It resets on the 26th. Yester...
I spent all of my data, so bought add-on. It goes to my fund and make my next payment lower.When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone..
This seems to be an ongoing problem with public mobile. My log in password never works, even after resetting. Same with data. Always an issue. Anyone else experience this on the regular? What is Public Mobile doing SPECIFICALLY to resolve this? MODS:...
I need to change my info in order to make my payment
If I go over my 1GB of data by let's say 100 mb, how much extra will I be charged? Also if I didn't purchase any of the international add-ons but one day I call let's say India because of some emergency. How much will I be charged per minute?
Phone cannot load google maps, cannot access internet via DATA. I have been using PM for a few years. New problem. I have a lot of data available. Turned on and off airplane mode, turned on and off phone, cellular is toggled on, maps is on cellular, ...
I am fairly new to the community. I signed in and had a message. I clicked it and it took me to another site.. Is this something Public Mobile sends out? Possible scam? I copied and pasted the actual message... Pistachios ThursdayDo you want a bonus...
My second month free Promo credit of CAD$25 didnt get credited rather my services got stopped and I have been asked to raise a ticket to get the same what is the process to do so.With no customer care support available I m really suffering and strugg...
