Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,So I activated a new PM Account a few days ago.At the time of activation the person did not mention there was an additional Promo going on for Lunar New Year (not the current save $5-$10/month for 8 months promo).Is it possible to add this additio...
I ported my number from Freedom, but my Freedom account is still working and incoming calls are being sent to there. My PM SIM can be used for outgoing calls and it does show my number as the caller ID. I ported another number as well and that is wor...
Just an FYI my plan renewed today and the community rewards did not apply properly. First they said I had a $2 community reward then fixed it and changed it to $5 but when the plan renewed today only $2 applied to the account. Just an FYI that the De...
I reinstated my account about two weeks ago and have just tried to call my number and
Last week I signed up with Puclic Mobile, porting my number from Rogers.I have a $50 per month plan, auto-pay with my credit card.plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the USI can call my husb...
Hello,So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adres...
Could a mod PM me please. I successfully ported my wifes phone number. But mine can now text and make calls but I cannot recieve them. It's been about 12 hours. Calls to me go straight to old voicemail. Thanks
Hi Everyone, My name is Cute. I signed up a $40 plan with the lunar promo at wow mobile today.If I did undertand about the plan, I will get my credit $10 off plus $2 off rewards within 30 days after activation. Am I correct?
how am I supposed to activate my sim card if i bought it online?.
I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them.
Question for Fellow Samsung owners purchasing Add-on's with Public Mobile! I am purchasing an add-on to use 1GB of data strictly in the USA for 3 days, however I am unclear if I have to enable airplane mode on my Samsung S8 or not?If not, what happen...
Holding 1 doesn't work for me at all. Is any other way to access my voice mail?
Guys please help! I have searched for about 1 hr to find a way to disable my voicemail, but none of them work for me as below. I just want to extend my phone ringing. I have found 3 ways so far but not for me. 1. Phone app > Tap on the Menu button...
Looking for help getting my old Koodo number back.
I was signing up for the first time with a new SIM. I choose new number because I have to go through the port from Koodo to public mobile. I had set up AutoPay with my credit cards and it spun a long time and then gave an error. When I try to start a...
I need help porting my phone number from Bell to Public. The transfer option on self serve is not working. Thank you
Hi I purchased unlimited us roaming talk 10 days it was $8. I don't see that option anymore, only seeing us roaming bundle talk n text $15I only need us roaming talk .. I'm in USA need this asap
Hello,How do I hide my private statistics from my public profile?Thanks in advance
I am not able to send pictures via text message. I turned data on and then restarted my phone. I still cannot sent pics with a txt.I have an iPhone (i think). If I go into Cellular Data Options; Cellular Data Network i see three lines APN isp.mb.com...
I registered when the 30 days plan was going But my payment record says I paid for second month which should be free and I also got a messay saying 'Public Mobile here. Thank you for your payment. Your plan has been successfully renewed! Let's keep t...
I'm a new user and just set up my voicemail. I tested it out using a number that is in my contacts, but when the reader reads out that I have a new message she reads out "New message from plus one six one three blah blah blah" -- I don't want to hea...
I bought it today. I want to change to the $15 plan. but already paid $40 with $10 off for 8 months in this case. when I change the current plan to another plan, will i pay $15 today?
Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You a...
Hello, I just signed up for the service and tried to log in and it will not accept my email address or the password... what am I missing? I'm sure I have the email address right but it's saying it's not recognized if I choose 'forgotten password'. H...
SpoilerI am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?I am not sure how to add Friends to the Friends list, please help.Is it by name or phone number only?
Can I change my plan and still keep my promos? And will it charge me extra for changing my plans?
I wish public mobile have an unlimited plan on text, data and talk in Canada. It would be so cool without watching the clock.
Hi there,I need to print calling history for the last 9 months to renew my medical insurance card. I don't work nor study. The only way to prove my presence in Quebec is through the call history. Self service gave the history of the last 3 months, bu...
I have switched from Rogers beginning of this month and everything was good.However, I got 4 calls from unknown person(all different) today as they had missed call from me but I never called. Has anyone have similar experience? Thank you
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