CSA

[CaroleSha]

How do I contact CSA to resolve a payment problem for the add-on that is not working.

[CountyDownIeUk]

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@CountyDownIeUk wrote:

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@Anonymous wrote:

Some people don't bother to participate in conversations. Tag them with a correction though and all heck breaks loose. It's the end of the world, height of insult to them.

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Was "reported" for doing so. 😟😜

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And I was directed what “not to do”  that was PM’d to me as well. 

[CountyDownIeUk]

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@walker1 wrote:

@Anonymous , @CountyDownIeUk 

With those kinds of individuals, when they  "Zig" you got to "Zag".

There's always more than one way to skin a cat 😺.  Trend lightly 🙂

Oh and Enjoy your service.....

Don't forget to reboot your home internet too.  Blah, blah, blah.....

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And don't forget to have your PIN # ready...that they rarely ask for!!!

[walker1]

@Anonymous , @CountyDownIeUk 

With those kinds of individuals, when they  "Zig" you got to "Zag".

There's always more than one way to skin a cat 😺.  Trend lightly 🙂

Oh and Enjoy your service.....

Don't forget to reboot your home internet too.  Blah, blah, blah.....

[CountyDownIeUk]

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@Anonymous wrote:

Some people don't bother to participate in conversations. Tag them with a correction though and all heck breaks loose. It's the end of the world, height of insult to them.

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Was "reported" for doing so. 😟😜

[Anonymous]

Some people don't bother to participate in conversations. Tag them with a correction though and all heck breaks loose. It's the end of the world, height of insult to them.

[CountyDownIeUk]

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@walker1 wrote:

I think someone didn't understand what the OP wanted at all. 

Not even remotely close. 

Now, here come the multiple edits.

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That is not unusual here to see double shot responses with spoilers with a bunch of extra superfluous, not needed, likely misunderstood, and confusing directions (especially to a newbie) that may and unlikely may not come close to be of any help!!!!

[walker1]

I think someone didn't understand what the OP wanted at all. 

Not even remotely close. 

Now, here come the multiple edits.

After reading the other correct replies, of course.   What else is new.  Nothing.

[Anonymous]

@CaroleSha 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

when you visit US and then Purchase it,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

5. after you Add-on you have to do Rebooting your phone

   what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link....

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Anonymous]

 @CaroleSha : Which add-on are you trying to buy and what country are you in? Canada add-ons and US data roaming add-ons will show under My Data & Add-ons. US roaming talk or text will show under Plan Details.

Public Mobile services only work while in Canada or outgoing activity with roaming add-ons in the states. Nowhere else.

Roaming add-ons start at the moment of purchase and go for 240 hours. At which point you would either need to wait another 24 hours or ask the CSA's to re-buy.

[t_p]

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@CaroleSha wrote:

How do I contact CSA to resolve a payment problem for the add-on that is not working.

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@CaroleSha 

Use one of these 2 methods:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

[hTideGnow · Accepted solution]

@CaroleSha   Buying Add-on is a 2 steps process:

1.  load fund
2.  actual buying

did you actually complete step 2 as well?

Check your My Account to see if there is any fund in Available fund and if the Addon is show up in My Data & Add-ons.  If Available Fund has the same amount as the Add-on amount but My Data & Add-ons does not have the add-on you want to purchase, you likely did only Step 1 but not step 2

Should you still need to contact CSA, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.