login issue

[rhetem]

I have been a client for several years, but now I can't login into my account anymore. Whenever I try it sends me to a page with "activation" or "login" options. When I click "login", it sends me back to the email/password page. I has been happening for several weeks. Please what should I do?

[softech]

@rhetem no worries, the error just indicates PM EverSafe system was unable to find your My Account from the email login.  Easy fix for PM support and you just need to engage them by direct message.  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there