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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is calling in the state covered by the can/us plan?

HiI am on the can/us plan. I will be going to the state in the summer. I want to know if I can make and receive call in the state with my plan? Do I have to use a volte capable phone?Thanks

Resolved! I am unable to "confirm your identity"

Hi there, I am setting up a new plan. My new public mobile # is ###-###-####. When I put the sim card in phone to get set up, it is asking me to confirm my identity because "you're logging in from an unknown device." and it has sent a 6 digit code to...

Resolved! Texting pictures sending and receiving not working.

Recently my texting stopped working, but now that issue has been resolved. However, pictures will not send or receive through SMS or MMS. I read about apn but worried that I might mess up my phone.

Upgraded subscription and was charged twice

Upgraded plan in March (more data at lower plan fee). Was charged for both old and new plans within a two week time frame (overlap). Should I not be getting a credit for the unused portion of the original plan?

Problem with photo messaging

Hello. At least for the last several months, I haven't been able to reliably download photos (described as "objects" ) on my messaging apps: most of the time it doesn't work, rarely and briefly it seems to work, even with the wifi on and the mobile...

Resolved! cannot submit ticket - porting issues

Having issues with porting over my phone number from other provider (Getting phone number not eligible for port) Telus. Not sure if this is due to me just paying my last bill 30 mins before I tried to port.I went to submit a ticket for help and it st...

Resolved! Re: Data usage in the US

same thing is happening to me right now! im mad

No sim card

All of a sudden I'm getting a "no sim card" message on my phone. At first it was intermittant but now it's permanent.thanks

Resolved! CDK

I cannot track down the email associated with my phone number? So therefore I can't respond to the confirmation email sent to confirm which email is on the account?

Resolved! incorrect billing

Good afternoon, my latest monthly bill failed to deduct $7 associated with auto-pay, loyalty, refer friends. Is there a reason for this? If not, please adjust.Thank you,Natasha

Re: Port out

Hi there, can you please send me the PM support phone for the pot out? I'm out of the country not able to access text. Need to transfer to Virgin Mobile for the roaming. Has been submitting tickets but to no response from CS support at all.

Resolved! Transfer number

I have had SIM card of public and lost it.Now I have bought new one.How can I transfer it?

Resolved! Need to change credit card but old email is invalid

This is for my wife's account. She needs to update credit card but the email associated with the account is no longer valid. She cannot login to the account to change the email or credit card. Help please.

paiement ERREUR

Resolved! 5G

I have a 5G plan but my phone goes to LTE all the time in Manitoba and everywhere we go. Why is this?

Resolved! refer a friend code

how come my refer a friend code is not working a friend wants to activate a line

Resolved! Credit card update issues

I am trying to update my credit card information to make a payment and I keep getting an error code (there is an issue with your update please try again later) I’ve been trying to update my information for 3 days now and it will not allow me to updat...

Resolved! HELP!! DATA not working in the US on a 50 gig CAN/US PLAN

I am a new customer to Public Mobile on a 50 gig/US plan And my data is not working while I’m in the US right now.I can’t submit a support ticket to describe the issue because of the mobile has no real customer service people and I don’t know how to ...

Resolved! So you can't use points to save if under 15 points?

Just want to make sure I'm not missing anything here.I was under the impression that points could be used in any increment towards a bill... Is this something planned in the future or will it always be 15 for $15.Kinda sucks it you have a short term ...

Resolved! Subscription on hold.

Hi there, my along with my wife’s subscription is on hold apparently despite being on auto pay and my credit card was charged. The app overview mentions that my Subscription (US-Can $34 -50GB 5G) has expired. I have contacted an agent but I haven’t ...

Wrong subscription

I purchased a plan that only works in Quebec and I'm in ontario

Need help transferring to another provider

I am not receiving the text message from PM asking me to approve the transfer. However, I am receiving allost immediately after a transfer request an email from the new provider saying the number cannot be transfered. I have transferred my spouses nu...

Resolved! Get 2 Sims for 2 Numbers?

New subscriber, how do I order 2 separate numbers? for my wife and I? Does she have to make her own account?

My phone wasn't reading my sin so I bought an e sim it didntt work so sickening I can't speak to som

Download 2 e sims. Tried nano sim in different phone says disconnected. Now I have no.pjome. I need help

eSim Activation Issue When Transferring from Freedom

Just subscribed Public Mobile with an eSim but have difficulty to port phone number from Freedom Mobile. Currently have a yearly plan with Freedom Mobile. Neither IMEI or account number will let me go to the next step during eSim activation. Does any...

Resolved! Subscription not activating

I just tried to subscribe to a Public Mobile plan (switching from Koodo) and got stuck when I got an error message that said: Subscription not activated. Something didn't go right with activating your subscription. Click below to contact a customer s...

Resolved! PM service in Europe

Hi,i was wondering if my existing sim will work in europe . I’m not planning to use any e-sim. And if there is service what could be the top-up/roaming plans?

Resolved! changing phones and subscriptions

@iam buying a new phone and when I takeoout sim card from old phone and put it in new phone - shouldn't be a problem? You should new details of phone that way- rightAlso I just changed subscriptions - but doesn't take place until my renewal date of J...

Resolved! Converting sim card to E-sim

How do I get a QR code for my new iPhone 15 pro max to be able to convert my SIM card to e-sim?

Resolved! Phone number

I am a new public mobile customer. My present phone number is USA. Will public mobile provide a new phone number when I download my e sim?