@Tessa4 wrote:
I have discovered on my CC account that I am being charged twice every month, even though I only have one subscription. How can I investigate this with Public Mobile to receive a refund?
Please contact a CS Agent this way since you can log in. However, do not under any circumstances do a charge back just yet. This will force you to use vouchers for a year which is a pain. Give the CS a chance to resolve it.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
