Unable to pay with RBC Visa?

[MacArrow]

Whats the deal with PM and RBC bank? I am unable to register my RBC Visa card for autopay (and it is the same card I registered for PM services with before their upgrades, yes, very long term customer). I have a ticked open for more than 2 years now and no solution so far. Is RBC banned by PM? Or is it the other way around?

[MacArrow]

UPDATE: in the original ticket thread there is a dead silence. An another CS rep contacted me in a separate thread, after usual browser/cookies dance, they removed CC from account. Since it has happened before, I kind of was prepared for that and prepaid my account to the max allowed by PM sum. Now my account page says that my subscription will expire, at the same time, I have a positive balance and CS reps say my account will not get suspended. Will see, if it happens, will update the same thread.

As for original issue, the final answer from CS rep Alex was basically this: "there is no issue on our side, do not bother us with it no more, deal with it yourself"

[MacArrow]

@Chalupa_Batman, yeah, two years 

Sorry, I have to clarify, I've created this tread to not to complain, I just wanted to know if it is a global issue or just my account. So it looks like my account, in such case you are probably right and I need to switch provider and file CCTS complain. Modern systems got way too complicated and being done using outsourcing, so nobody will bother/spend money to fix an issue in one account.

@slusagm, thank you, been doing that for a while, ping them again on Mon

[hairbag1]

@MacArrow 

as you've been around here for a few years...you likely know that the Public Mobile autopay function and payment card update function are less than bullit-proof....still. 

[slusagm]

@MacArrow they are slower in reply on the weekend but I assure you that they work on the weekend and they will reply. Message then again for update 

[MacArrow]

@Chalupa_Batman, sorry, I believe I've mentioned that in my original post: there is a ticked open, it is open for last two years. I've pinged CS again, yesterday, they asked me whole bunch of info and disappeared, have not heard anything back since.

[MacArrow]

@hairbag1, again, two years is enough to try everything, so I've done that. BTW, the app is just a simple browser which opens the same page as you do in browser, so please do not expect any difference.

[Chalupa_Batman]

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@MacArrow wrote:

@Chalupa_Batman, thank you for your advise, I wish it was that simple.

Trust me, two years is a lot of time, I went as far as using a new laptop with clean Windows install, I used MacBook too. In those, I've tried all browsers possible in all the modes, no luck. I believe something went wrong with DB upgrade process on PM side so my CC number is there and at the same time not there, so I can not use and I can not add it.

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What phone are you using? If it's an iPhone, delete the app, reboot, re download it and try again. If it's an Android, go into Settings, Apps, find the PM app and clear the cache, then clear the data, then reboot. Then try again.

If all else fails, here's how to reach a CS Agent since you can log in.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[MacArrow]

@Meow  error is "notAbleToProcessRequest"

This CC works fine everywhere else, to the info is correct. Some glitch in PM payment system I believe, weird thing they could not fix it.

[hairbag1]

@MacArrow 

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@MacArrow wrote:

@Chalupa_Batman, thank you for your advise, I wish it was that simple.

Trust me, two years is a lot of time, I went as far as using a new laptop with clean Windows install, I used MacBook too. In those, I've tried all browsers possible in all the modes, no luck. I believe something went wrong with DB upgrade process on PM side so my CC number is there and at the same time not there, so I can not use and I can not add it.

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Another suggestion is to use the app, but delete old one and install newer Public Mobile app. Then try to enter new payment card info and save. See if that helps.

[MacArrow]

@Chalupa_Batman, thank you for your advise, I wish it was that simple.

Trust me, two years is a lot of time, I went as far as using a new laptop with clean Windows install, I used MacBook too. In those, I've tried all browsers possible in all the modes, no luck. I believe something went wrong with DB upgrade process on PM side so my CC number is there and at the same time not there, so I can not use and I can not add it.

[Chalupa_Batman]

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@MacArrow wrote:

Whats the deal with PM and RBC bank? I am unable to register my RBC Visa card for autopay (and it is the same card I registered for PM services with before their upgrades, yes, very long term customer). I have a ticked open for more than 2 years now and no solution so far. Is RBC banned by PM? Or is it the other way around?

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Hey @MacArrow 

Public Mobiles website and apps are known to have cache issues. Just go into your browser settings and clear your cache and restart your browser. Then go back to settings and go into incognito mode and try again.

[hairbag1]

@MacArrow 

you can click the orange bubble on lower right side of the page to start process of getting help from Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond. Good luck.

[Meow]

What error message do you get?

I am not aware of any CC ban by PM... so it has to be something with entering correct info...