Urgent unable to receive or make calls

[Asra23]

I am setup for autopay it says balance due but when I try to pay on the phone or through my public account the payment doesn’t go through says unable to process payment kindly activate my account asap  I even tried with a different card and i have no other phone available it’s very urgent

[Dunkman]

@Asra23 

Did you try via the PM app also?  Or website?

The website is finicky. You can clear cache first, incognito mode or try a different web browser.  Sometimes if you try too many times with one credit card, the account gets locked for 24 hours. 

If you need service right away, you could purchase a payment voucher either in store (shoppers, Shell gas station, London drugs, etc.) and load up via self service account or 611 on your phone.  You could also purchase a voucher online via muskbird.com but there is a service fee. 

[hairbag1]

@Asra23 

best is to message Customer Support for their help. Click the orange chat bubble on lower right side of page to start that process.