No activation?

[jberroa]

@CS_Agent 

ive switched to PM yesterday. since then I have not been able to activate my eSim. ive received texts from my previous provider and PB to activate but am unable to receive or send text messages.

I think it kind of ridiculous that there is no support when needed and is impossible to get through to what you need using the chat bot. in addition, i am unable to submit a ticket as I get an error message or the page crashes when I press submit ticket

edited by computergeek541: removed tagging of a member who doesn't work for Public Mobile

[slusagm · Accepted solution]

@jberroa 

eSIM can be confusing

because you have 2 sim enabled and caused the confusion

what you want is to disable PM esim first (but do not delete), then re-enable your old provider sim.   Then call PM poring team and ask them to retrigger the porting request.  I will send you the phone number to your community inbox

after you called PM poring team, you will get a text from your old provider, reply Yes.  Then wait 2 to 3 hours , and you can then disable old provider sim and reenable PM sim, and then reboot and reset network settings

[jberroa]

nothing is working, I essentially have a phone in airplane mode. I am unable to reply YES because I cannot send or receive texts

[BKNS27]

@jberroa 

Is data and calling working?
If you reply to your previous carrier with YES confirming you are porting over to PM. 

Contact a CS_Agent to help you complete the porting:

https://urlshortner.tiia.ai/xYpc_I