@Jenfoster wrote:
I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.
If you did your research before you signed up with Public Mobile, you would have learned that Public Mobile is a self serve service and to get any sort of help, you have to come to these forums. If you looked around on the forums, you'd see there is ample posts that show how to reach out to a customer service agent for assistance. This is how the service is done, hence the lower prices.
So, let's, as a community, try to help you figure this out. If you log into the account, does it show a payment was made so your son had service? Updating a credit card doesn't automatically pay the invoice. You have to actually make a payment.
