Community

How to change plan- downgrade

How do I downgrade more on a plan as all the options are not showing. I want way less data right now changing to $30 plan but i want the $20 plan i can see online just not on app thanks I have never been able to contact support keeps saying error on ...

Current Plan

How do I determine if my current subscription has unlimited calling to US?

Wifi-Calling

When and/or how do I setup wifi-calling? 

Someone has stole my phone number and access to my account

Mobile Compatibility with Public Mobile

Hello, wondering if the Samsung Galaxy Folder 1 is compatible with Public Mobile.

Data Usage

I’ve just been advised that I have used 95% and now 100% of my data. I don't text. I don't take pictures. I don't look things up on Google. I only use the phone to make or receive calls, and even that happens rarely. What do I need to do to my phone ...

prepaid credit cards on auto pay doesn't work

In the past i used a prepaid credit card to pay for my service.  That doesn't work anymore.  I think it is because it is on autopay.  How do i just add fund to my account without using autopay?

Refund

I need refund for an esim card purchased with a subscription 

How to cancel the auto-payment to an account without activating the sim card?

Request to Reinstate My Loyalty Discount

Dear Public Mobile Team,I have been a loyal customer for over 4-5 years, partnering with your company for my cellphone services. Throughout this time, I’ve appreciated the service and reliability you provide, and I’ve also maintained my commitment to...

esim to physical sim card

Hi I am having eSim with iphone rn but I am trying to get an Andriod phone how to trasnfer an eSim to a physical card? or can be esim to esim for free? 

How I can get a refund

I need a refund as my phone is not supporting E sim and I purchased the plan.

Not received my SIM card yet

Hi,I didn't receive my SIM card yet, while my submission fee paid on Sept 29th. It mentioned that takes 2days to receive my SIM card.

Autopay updated but can’t use my phone

My phone was updated with a new autopay account information but they changed my number and now I don’t receive text messages and still can’t use my phone it is saying it’s suspended but the payment went through?????

PM not cooperating with a port out.

I need a CUSTOMER SUPPORT AGENT!  I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual p...

Can't sign in account

My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account. 

Unable to port the transfer number request agai

I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do? 

travelling international, 2 step verification txts

I am travelling internationally  and plan to change my plan to the minimum 15$ plan.   Will this allow international txts especially for  2 step verification txts from BC to international areas.thanks for you kind feedback.

Paid but still suspended

my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...

Can't add new phone number to Eversafe. Says already in use.

"An existing EverSafe ID already exists with this phone number."How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe? 

Activate eSIM and Manage Plans Without the App

Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...

Port Number Out from PM

Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...

$10 dollars reward

My friend refer to me, but I did not received the credit $10.00

I subscribed and paid on sept. 22 .I have had no phone service yet.

My account says my service is  on hold because my subscription has expired on sept 26.I have had no phone service yet. Tied to pay with available funds as it asks, to no avail. PLEASE GIVE ME MY PHONE SERVICE OR RETURN MY MONEY AND MY PHONE NUMBER. x...

Junk Texts!

Hi I have been with Public Mobile for years with the same number. The last few months I am getting a lot of Junk Texts, ie: "getting an online job" or from "political parties", etc. I just delete them and report "junk mail" but I still keep getting t...

My number display

I just moved a few hundred miles away to a new town and started a business.  When I call someone that doesn't have me in their contacts, my number shows up as my old city