Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_AgentI updated to a new plan effective august 14. This new plan offered me 20gb of 4g, my previous plan was 8gb of 3g. Since the 14th I am unable to get any data, my phone does not connect to data at all. What is going on? please fix this.
Customer service activated me but assigned new number and can’t receive anything. @Geoffdawe
I purchased for a one month only (July), but got charged for the month of August. I believe I have cancelled any future charges but would like a refund for the month of August that I was charged, but did not use.
Hi,I have an old phone (Samsung 4) I had bought way back from Public Mobile and which I'd like to give to a parent who just lost (phone is dead) his 15-year old non-android phone and has very basic needs.Using his SIM card (from the French operator c...
Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All
HiJust Switched service provider and wanted to know if I need to do anything to stop credit card monthly payment?Also, this month payment was just processed on the 14th. Is there going to be a refund?thanks
Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account isxxxxxxxxxxxxCan this be investigated so that my account is closed and I get refun...
My friend trasfer her account from Public to other carrier,have two question:1.Can she trafer her point to me? 2.Her transfer is partly working, for issue, can anyone from PM helps?
Hi, I ordered a sim card online on July 21st, 2023 and till now I did not receive it yet. What should I do now?
Hello,I am setting up an account for a friend but I am having issues completing the task.Payment withdrawn from my account, email received to complete in app but it keeps telling methe email is not valid. please help.Juanita
I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe
Hi,I have an account with Bell that has two numbers tied to it - Cell 1 (primary) and Cell 2 (secondary) - Cell 2 on this account requires a physical sim - whereas Cell 1 uses an Esim.I've signed up both accounts to use Public Mobile - though have to...
Hi,Wondering if I can add a second phone to my account with which I already have purchased a SIM from a local Telus Kiosk several months ago.jimi
Yesterday morning I was a Bell Mobility corporate account subscriber. I change it to a personal account. Then I yesterday afternoon I signed on to Public Mobile requesting an estimate card, and asked that my phone number be transferred from Bell to P...
Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...
I have heard rumors that Telus is starting to favor PM over Koodo. Any chance we might see wifi calling make it's way here?
For the last 30 mins, phone has been on SOS only aka no service. My bill has been paid, I reset my device, and went to airplane mode as well. This is the second issue I've had with Public Mobile in three months. Would love help with this ASAP, as I w...
It's been 3 business days since I ordered my SIM Card directly from Public Mobile using the App 'Shop SIM Card' Section.After Purchase was complete, it said my new SIM Card would be delovered in two business days.. I ordered on Friday and it's now We...
You deducted payment but account is not activated
I just recently changed from the $39 plan to the $45 5G plan and can’t make or receive calls. When I answer a call it drops immediately and when I try to make a call it says call failed. I’ve tried to submit a ticket and it shows an error. Does anyo...
I bought a new sim card, i already paid for a plan but i'm not able to activate it. It keeps taking me to the same page (login page). what can i do for refund or for fixing the problem? THank You
I’m interested in getting 2-3 different lines on my phone with ESIM. I’d like my personal line and a business line with a separate number. What’s the best way to do this? Should I do separate accounts? Or can I run two lines on one account?
Having trouble trying to sign up for a new subscription ($50 US-Canada) and e-sim, but cannot get past the payment form as it requires a Canadian postal code, but I’m a US citizen with a 5digit zipcode for my payment. Am I unable to sign up for this ...
I just switched over to 5G US-CAD plan. Data speed haven't improved much, only uploading shows a little better but downloading is still around 50-75Mbps. How is the experience of others?
I am new customer just transfer my number to public mobile on Aug 16. I get double charge to my credit card. The first charge showed that my service was on hold asking to pay again to resume the service. After paying again, the service resumedShould...
How do I access my account to update my payment method?
How long will the $40 plan be available for?
My account is locked I can’t get in anymore
I bought a SIM card and it's already used
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