Can’t reset email

[CreamSodapop]

Hello, I recently lost access to the email I was using to my ORIGINAL account and my phone number is no longer valid with you guys apparently but I was able to make an account using the phone number that’s linked to that account what do I do 

[Dunkman]

@CreamSodapop 

The website is finicky at times and has caching issues. Maybe try to clear cache first, incognito mode or a different web browser. Or try the PM app itself. 

If that fails, then you will need to contact customer service agent as per the first post. 

[CreamSodapop]

I do have a PM number/account but it says my number isn’t available and when I try to login to that account it says the email or password is wrong but I no longer have access to that email I used when I signed up originally

[CreamSodapop]

Every time I enter the email and password it says incorrect email or password and I can’t reset Email or reset password 

[slusagm]

You should be able to still use that email address to login PM as it is just an "username".  It should work as long as you can get 2FA on the phone.  After login, go to Manage EverSafe ID and update the logon email address to the one you have access

If you really cannot login PM My Account, ask PM to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Dunkman]

@CreamSodapop 

Sorry, a bit confused with your question. 

Do you have a PM number/account right now? Is you do, active or suspended?

[Chalupa_Batman]

Hello @CreamSodapop 

You can reach out to a CS Agent to reset your email account.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.