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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New subscription: no data, no pics via text, and some contacts can't send

I just ported over this afternoon from Rogers to Public. I received the text stating it worked and I switched my sim over. I still have no data, I can't receive pictures via text, and I cannot send texts to several of my contacts (but others work). ...

Lost all service yesterday

Hi, Yesterday I lost all connection for data (5G), talk and text. My account shows no irregularities. I have tried restarting m phone (Samsung A52) and resetting network settings. Nothing helped. My lockscreen does show that the network is connected ...

restore account

its been way less than 90 days, and when i login on computer click on account, it does not show options, it tells me to download app. after downloading app and login it wants me to make new account. i have an account already i want continue, but log...

New number, can't call

Hello, it's my third day from activation of new number. Still can't call and receive them. Only texts and data.All the steps recommended by both didn't help.Tried to dial *#*#86583#*#* but nothing. First day, I submitted a ticket, no answer.Thanks in...

Out of data - I want to refresh the billing cycle to todays date

I ran out of data. I'd like to refresh my existing plan to start the billing cycle for today and get my data back. It lets you "Change Now" on other subscriptions to start the billing cycle today with a new plan. I just want to do that with the same ...

Resolved! UK Sim card

Can I purchase a Sim card for Ireland directly from Public Mobile?

Credit card # needs modfication!

It's been a full year that my card expired and I have to buy pre payed cards at the store to keep my service alive!!!There is no way to modify my card # and I can't get any help! Is there any real human working for Public mobile or is it only a comp...

Re: I need to speak to an agent

I paid twice in July from 2 different banks but my balance is 0.00$ my phone is cut off because you never acknowledged the double payment in my account. Need to rectify this matter with an agent ASAP!!

Phone doesn't work. How do I cancel my port request and subscribtion

After hearing good things about public mobile from my brother, I decided to give it a try. I set up a subscription yesterday and intimated a port of my existing number. Nothing works. Sent an email to support waiting 24 hours and not reply. How d...

Resolved! Re: transfer phone number from montreal (fido) to public mobile

Hi, did it work? Were you able to transfer your Montreal Fido number to Public Mobile? I am wondering the same thing and definitely don't want to sign-up/pay if I can't transfer my number.

Cell signal lost on multiple phones

Hi,My cell service has dropped down over the last few months. I have 2 phones in the house.1 iPhone 13 shows SOS 90% of the time at home. While the Google pixel 6 show 1-2 bars most of the time. I notice today in town I had no signal for about 10 ...

E sim doesn't work

I recently purchased a esim for my dad's phoneWheN I received the qr code, it said it was impossible to add a line because the code was expired or already use. And when trying to open his public account, I just can't because the 2 step was enabled an...

Resolved! Transfer Request

Hi. This morning I try to move my phone carrier from Bell with transfer phone number. and I also got message from Bell and I reply Yes, But it didn't work.So I call to Bell and They said didn't get message so Please transfer request again. After call...

Public to Fizz Number port not working

Hi,I am trying to port my # to Fizz. I have tried several times with the number and with the IMEI. Fizz also tried to do it for me. I keep getting an email that the transfer could not be completed. I did once receive the text from Public where I indi...

New eSIM won’t activate

I bought a new to me google pixel phone, I’ve downloaded the app on it signed in to my account purchased a new ESIM got the notifications that it was installed. I can see it’s installed and I have it as the only active sim on this device. but it won’...

eSIM installation

I need assistance as the eSIM installation has failed 3 times.

Points

I want to use my points to pay my bill but it went to 1 GB for 15 days and I have sufficient GB SO How can I cancel to pay my bill only

Coverage status

Hi,I can't see my coverage status or my existing plan on my account. I don't want to change my plan. I suppost to have a long distance in my existing plan as per as I know when I purchased the plan but I tried to use it but it is not allowing me an...

Calling a toll free number

Hello, There seems to be a problem with calling a toll free number. My husband and I both are with Public Mobile and have tried several times yesterday and today to call an 800 number. Every time either of us tries to call from our cell phones, we ge...

terrible connectivity

My phone used to work great from my house but now i can hardly get service. Only one bar shows and when it does connect the call often gets disconnected. when in other towns I get all bars showing up so its' no the phone. How do i fix this edited b...

Call forwarding stuck on Fongo

Ok I click login in the chat to contact someone it doesn't log me in.I was traveling I selected call forwarding from settings I have disabled it and logout of Fongo. I still don't get calls, all my voice mail going to Fongo number! I've lost on medic...

Phone number transfer

Authorized Number transfer but cannot place or receive phone calls

Resolved! Phone usage in Europe

How can I use my phone while in Europe.

account profile/settings / dashboard

trying to add my phone number to settings in my profile - no success. Keeps saying it will send code to email but this does not happen. Could this be due to the Time difference between Nova Scotia and wherever he Tech Support is located ?

How do I port out my number to another carrier if I am outside of Canada and can't receive SMS?

How do I port out my number to another carrier if I am outside of Canada and can't receive SMS? So I don't receive any confirmation messages sent by Public Mobile.

Voice mail

I keep getting voicemail notifications when I check my voicemail I have no messages, android phone. Is there anyway to stop this?

Payment not processing

I’ve tried several cards to make a payment and they all say can’t be processed. What am I doing wrong?

New subscriber

Has been more than 5 hours since I subscribed but I can't send or receive texts

Resolved! Changed phone number but now need the old one back

I changed my number but didn't think to update things before doing so. Now I'm locked out of my Facebook, etc. Is there anyway since the number won't be in the availability pool right away that an admin or mod can get my old number back for me? I'm d...

Resolved! new phone

how to I transfer stuff to a new phone

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