Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Both my husband and I cannot send out attachments in texts. Tried turning phone off and on and also wifi on and off. No luck
I’m confused… by subscription and suspend I want to suspend for 80 days and not lose my old subscription with loyalty rewards.I don’t see auto pay to turn offlast year I removed my credit cardmy plan renews Jan 19
Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.
I already pay for my SIM card but the service doesn’t work
My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...
Hi this phone line was purchased for a family member visting from overseas. They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature. I just got charged $50.85 for a renewal even though the li...
My eSIM appeared to not transfer over properly. I could not receive calls or texts. I transferred from LUM. I was unable to receive a text message to log in to my account and verify my number. The given eSIM was deleted in an attempt to solve the pro...
so ive been trying to contact any support so i can get my puk code but have been failing to actually reach any cs agent or get any help i just want to use my services that ive paid for please help or i think i may just switch providers
How can I get add-ons?
My texting does not work when I'm in Korea. My plan says that I have international texting?
My wife has an older iPhone 7 that is unable to send/receive calls. Error message of "Call Failed". Assuming this is an issue with 3G services being disabled in Nevada, where we are for the winter. Her phone is set to LTE. We both both have a US pla...
Hi everyone,I am living in Asia at the time being. Can I order and use an esim from public mobile? I need to have a Canadian phone number for business related purposes.
I recently switch over from Fido to PM now I can not receive calls from other carriers... I can dial out but can not receive calls. Please help it been almost a week.
Hi there,Using a Samsung S20FE and just ported over to PM for the boxing day promos. New plan shows is 5G plan. But no 5G signal which I had with prior provider.I wouldn't mind but now LTE and LTE+ only and not stable and slow. I've attached a screen...
HelloI have been locked out of my account for over one week. I have tried multiple new passwords with no success.Can someone guide me please
I set up one child with a public mobile phone number a few days ago, and am trying now to set up a second child with her own phone and number and plan. The AI assistant advised that I needed a different email/account to support a new phone/number, so...
How to cancel not able to activate my account ,can't log in says Forbiden A1
Hello,The line number given to me by another provider belongs to Duncan, BC. Can I transfer the number to Public Mobile? If yes, please provide the procedure. I can purchase the SIM Card from a Telus shop.Thanks,YS19
Need help changed SIM card before receiving verification
Hello, I already have a previous sim card that I was using with public, but it's not working anymore as I currently switched to a different carrier "Koodoo", but would like to switch back to public.
I need to transfer my number from koodo prepaid to public plan but it says i need to submit a ticket through the chat support, but I cant because the page doesnt load after i click submit a ticket. Unbelivable they dont have actual people helping pay...
This isn't a question, just observations and comments..My phone stopped working, so I called 611 and when I tried to make a payment with my preregistered credit card, it kept saying that my card was invalid and to contact my bank. However I know the ...
I was doubled billed this month and need a refund how do I go about getting that arranged?
I have a 2 year old Umidigi Bison Pro that while it is not on the Telus Whitelist for VoLTE, IMS was provisioned back in March 2023 and worked completely fine with all calls routing though 4G.While troubleshooting another issue I had CS do a network ...
I am having a problem getting connected with PM. I went through everything to set up the account. But, I’m not sure where the old SIM card should be. At first I left the old SIM card in the old phone and I put the PM SIM card in the new phone. Noth...
i have transferred my phone number from chatr to public. i can call, but cannot receive call and message. please help...
where do I find my account number in My Profile?
My phone is 5G capable and I am within 5G network others around me can connect to 5G . I have the 5G subscription with Public yet my phone never connects with 5G. Please help
Hi there,I used my own phone to help my friend activate his new account a few days ago, I did log out first and log in with his email. However, I found I can no longer get access to my own account, because when I try to log in with my email today, it...
I paid for the US $65.00 plan in November 2023. When I entered the US my data service showed "SOS". I attempted to contact Public Mobile over 10 times using my phone then my computer. I only received "error messages" and was not able to contact Publ...
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