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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My login stopped working, doesn't recognize my phone number or email address

I am trying to login into my account, but it doesn't recognize my phone number or email address, my number is confirmed to belong to public mobile.When I try logging in I select, "Forgot Email" and enter my phone number and it says "Please enter a va...

Cancel my service

Hi, @Sorin I got a plan through your site and got my sim card in the mail. I have now decided not to go with you, however, I cannot seem to cancel the service and get a refund. I have not activated your sim and neither do i want to continue my assoc...

Resolved! Mobile data doesn't work well inside

I am on my first month with Public Mobile and data doesn't work well when I am inside. It can be in any building, even if I am very close to a door that leads outside. I am on the 250 Mb plan (there is data left).It always uses 3G, not LTE. I only ma...

Why can’t I call or text without wifi?

I can’t call or receive incoming calls, as well as, send or receive messages without having wifi.. this can’t be happening, so I need some help otherwise I’m going to have to go back to my prior carrier.

Resolved! New account

Hi there, I'm 64 and retired. I currently have Fido for my cell phone and pay over $60 per month, no contract. I'd like to switch to Public Mobile for cheaper rates. I don't need a lot of data. What are my options please. Thanks!

Resolved! Esim

If you have a physical card can you switch to an esim keeping the same account?

phone plans

I noticed you have plans now that is cheaper than my for $19/month it shows 1gb on 4g where mind has actually gone up since I have been with your company mind $25month 1gb 3g when I try to change my subscription to the $19/month on 4g it will not le...

eSIM not working

I just signed up but can’t get my eSIM to activate

AAARRGG

duplicate thread

My account How the hell do I get into my account it just keeps saying resume activation

All trip to a new chip

Merged duplicate posts

Bought data add on not working

Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

Resolved! Can not call out

I can not call local phone numbers. The message received is “call failed”. I can receive phone calls and text messages but I can not call out!what could the problem be?I have shut down my phone and restarted it but still not luck.

Help signing up

During sign up, I miss typed my phone number. Now I can’t get a confirmation sms. Need private chat or number to call to fix this.

My phone plan was changed effective may 1 since then data is not working

My phone plan was changed effective may 1 since then data is not working. My plan is $29 ULCW-US-MEX Base Plan-10GB-5G.we also have similar plan on another number. I put that SIM on my phone and data worked. But when I put my SIM to another phone dat...

Have 5G plan but 3G is showing

I’ve been with public for nearly 3 months now, my plan is for 5G, it’s always said 5G. Tonight randomly it says 3G. Why is this, and how do I fix it? If I can. I have a iPhone 13 for reference.

Unable to make a payment.

Payment card didn’t update. Unable to log into account email and password do not match.

Resolved! esim QR not available.

Hi,I recently started with PM. I wanted to convert my sim to esim. I bought a $5 sim on top of a $10 physical sim.I never got the QR code, and I was not able to find it anywhere on the app (I only have a phone and no laptop). In this entire mess, I e...

Resolved! Travel + Call Question

I’ll be going away to the Caribbean.I have a few add-ons that are for INTL minutes but I was wondering if those only work if I’m calling in Canada elsewhere, or if I’m in the Caribbean and calling Canada. Also, does international texting work the sam...

Chip

I want to replace my sin card what must I do my phone last

Resolved! esim fails

can't connect, I have iPhone

Inundated with phone calls from unknown numbers

I have been unable to use my new service plan and SIM card because I do not have cell service where I live and did not know that Public Mobile did not support wi-fi calling. I finally had the opportunity to take my phone to the city but could not get...

How to Convert My Public Mobile Physical SIM to eSIM

Could you guide me through the process of switching from a Public Mobile physical SIM to an eSIM while retaining my current phone number?

“esim not installed”

something didn’t go right while installing your esim. click below to retry

Resolved! REQUEST TO HELP WITH SMS.

I've never been able the receive sms messages since i got my phone number. Calls and data works fine. I already checked smsc settings and changed the default app, but still no sms received. I believe my number might not be fully provisioned please he...

Lost Phone & access to email address tied to account

No longer have access to phone or public mobile account - no access to email tied to account - no customer service agent to contact, the chatbot is not helpfulneed to cancel subscription to public mobile

Need help for activation

Hello everyone,I'm from Germany and traveling through Canada and the USA. I'd like to activate my account, but unfortunately I don't have a Canadian credit card. I don't think anyone will give me their credit card, even if it's just for activation. M...

add-ons

Alex Where do you want me to post my answer to your message

Text and voice mails on PM number while using 2nd travel sim

I'll be doing some extended travel and plan to use a local sim in my Pixel 8. Does anyone know what will happen with texts, voice mails, or 2fa msgs when I've set the travel sim as primary? From what I can see here and in google help, i may be able t...

New Sim wont work

I inserted it in my phone, the app shows it as active. There is a number port from telus requested, but it says in the app that the new sim should have a temp number and data. The phone does not recognize it, I tried it in another phone and still do...

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