Why is my husband's account showing unsubscribed?

[Dolphin12]

He went into his account to see if has rewards to use. When he logged in it said his account was unsubscribed. Why would it change? He has not been in his account for some time and his credit card is on file. Has this happened to anyone else?

The concerning part is his account renews soon and if he didn't log in his account would have been suspended for non-payment.

[Dolphin12]

@slusagm @Meow 

He is a PM subscriber for many years. This has never happened before, so was surprised to see the message when he logged it. We did slide it back to subscribe and logged out and back in to ensure it registered. 

I was just wondering if this has happened to anyone else recently.

[slusagm]

He has PM service?

Maybe a cache problem. Ask him to login again using Incognito mode 

[Meow]

Try to use computer web browser. Clear cache; use incognito mode. PM has caching issue so that might be an issue.
As long as he has service you should not worry. Just check if bill is paid on time (as autopay can fail). Confirm switch is ON for Subsribed: