Sos only

[Vic902]

Hello everyone 

can someone help me, my phone for the past few days is showing sos only.

my bill is paid and phone is working/setup correctly, even tried with my husbands public sim and his sim works fine in my phone

has the sim died for some reason?

thanks

[lunnenlen]

Have tried going to your network settings and manually selecting a network?

[Vic902]

Thanks I have sent a pm

[Handy1]

@Vic902  No worry’s support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @Vic902 

so, did you try sim in another phone?

and if you need PM to check, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437