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HELP !!!!!! , I am trying to transfer a phone number to public Mobile. I am neither able to get the phone to receive call or receive SMS. Login into the account to check anything . I was try calling Koodo and I was told . It s not our issue and hange...

I have created a new account and transferred a phone number to it, i am able to call from the phone but i can t receive a call from it. Also, I am not able to send a receive an SMS  identifying my identity to log in that account. Who can i contact it...

I need to receive a new SIM card, Transfer a phone number from Virgin to Public and add the new number under the existing account.  Please advise as soon as possible.