HELP !!!! I am trying to transfer a phone number to public Mobile

[RalphB]

HELP !!!!!! , I am trying to transfer a phone number to public Mobile. I am neither able to get the phone to receive call or receive SMS. Login into the account to check anything . I was try calling Koodo and I was told . It s not our issue and hanged up. I don t know what to do . HELP!!!

[hairbag1]

@RalphB 

if all else fails, you can direct message Customer Support using this link as you don't have an actual PM account yet.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RGurtzy]

I am having the same problem.  The phone recognizes the Public Mobile esim but it is not finding / recognizing the phone number.  I cannot receive the SMS text with the OTP to recognize the account either.

Is there a phone number to call for support?

[hairbag1]

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@RalphB wrote:

That s what i did and the system accepted in the beginning and gave a temporary number but now it s blocked

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Click the little envelop icon on top right side of page...I sent you a number you can call to get some help with your failed port. Good luck.

[RalphB]

That s what i did and the system accepted in the beginning and gave a temporary number but now it s blocked

[hairbag1]

@RalphB 

so you downloaded the Public Mobile app to activate a new account ...I suggest taking a new number initially, then start port process. 

added...clipped from Help Files...

https://www.publicmobile.ca/en/video-library?id=_video_content_youtube_video_transfer_number