Overcharged

[mdeeh]

I have a subscription plan that says if I subscribe for 90 days that I will receive $5 off each bill.  I have been subscribed for more than a year and never received the $5 off on any of my payments.  Is there a way to retroactively receive these overcharge/overpayments?

[mdeeh]

@hTideGnow 

Thank you for your quick response. I have submitted a ticket and will watch for a reply.

[hTideGnow]

hi @mdeeh 

usually the plan price is reflected with the discount already instead of an extra $5 separately,  ie, instead of $25 for 30 days, it will show $70 for 90 days.  

but if you need PM to check and clarify, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage