Cannot send or receive text messages

[Corys]

I recently switched from bell to public today. And I cannot send or receive text messages. All other functions work like calling and internet I tried resetting all my settings and did all the trouble shooting things I could do getting very frustrated

[Corys]

My phone is a Samsung Galaxy S23 Ultra. I have taking up my sim reset my network settings still not working properly. I can make phone calls. I cannot receive phone calls. And I cannot get text messages or receive them.

And my number pops up when I make phone calls

[Dunkman]

@Corys 

Which model phone are you using?  iPhone? If iPhone, you might need to logout of Messages and then log back in. 

Have you tried network reset of phone (note: this will erase any saved Wifi passwords)? 

What about incoming phone calls?  Are you able to recieve phone calls on your original number?

[hTideGnow]

hi @Corys 

make sure your Bell sim card is removed, or Bell eSIM is disabled

Then reset network settings once more.  If same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage