Community

Help

Trying everything and it says it doesn't work and can't seem to find any help

Refunded

Can I please have a refund and cancel my order ? I haven’t received SIM card yet ! Is it too late to stop sending them and get a full refund?

Account information

Hello,I cannot log into my account and get my account information. Couls someone please send me a link to send a private message to the agent. 

CS_Agent

Activation isn’t letting me finish. I bought a SIM card but it worst take me off the eSIM option

@ members

incoming/Outgoing not working.SMS and data works. 

Cannot log into my account

Hello, Everytime, I try logging into my account, I find myself back to the login page or resume my account option.I need the account information for this number: xxxxxxxxxx

Subscribe

Hello I’m trying to subscribe in the middle of my current cycle for the purpose of resettting my data however it says payment failed even though it added the funds as “available funds” the plan change won’t go through what do I do?

Switching to the $29 US Mexico 10GB Plan

Hello,I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help? Thank you!

I lost my phone, how can I transfer my phone number to my new phone?

I lost my phone yesterday and it is not recoverable. How do I transfer my phone # to my new phone?

Activation issue

I made my mother an account and activated the esim on her S21 Ultrashe is not recieving calls or texts only she can make them. her number was ported but her rogers is still active?? how to fix thiz

Owner of this account deceased

Good day.  This account holder has passed away.  How do I go about canceling service? I am the executor of his will and have authorized access to his email and phone.

SIM is locked. SaysI need PUK number. How do I get that?

Subscription renewal account - (account number removed)

My accountxxxxxxxxxxxxxxxxx  Phone xxxxxxxxxxxxxxxx was put on vacation hold on Jan 26, 2025. Can you renew my account starting 26-April-2025 at the start of new billing cycle. Thanks.

Number already in use by someone else

Number already in use by someone else!!i am so upset with this whole process. I understand not having live customer service helps enable lower costs to the consumer but come on guys. Get the little things done right. Like assigning numbers and make s...

freezing the data plan for 4 months

Hello, i am traveling to my own country for the summer. therefore, i will not be using public mobile services including the canadian number and data at all. How can I stop it for 4 months and then renew i.e keep using the same plan after 4 months?

Voicemail notification won't go

I have tried contacting customer service agents regarding this but so far none of the options they offered have worked.The VM notification on my phone won't go. This started happening after switching to PM last month. I didn't have this problem on th...

Not getting SMS messages

Hi,I am not getting SMSs from a specific number. This is a US number and from a SaaS solution provider I use. How can I get Public to unblock the sender?

Holiday Suspension

Hi,Do you have any plan to waive monthly payment during a holiday period such holiday suspended service once a year just like any other provider?I am going to out of country during a month from Apr. 23 to May 22, 2025 so waive monthly fee at that tim...

VoLTE on Samsung A71

My Samsung A71 stopped receiving calls or calling out.  PM Agent said that Samsung A71 device is not VoLTE-compatible with PM's network and the phone is affected by the shutdown of the 850Mhz frequency on 3G/HSPA.  , although it may be compatible wit...

What is the difference between the 2 lines

It looks like PM has 2 lines? If gave me the option to label them & I had to pick what line I wanted for what, when signing up路‍ I don’t know why there are 2 lines but I clearly did something wrong as I am having trouble sending texts, making & recei...

How do I set up wifi calling?

Wifi calling seems to have disappeared from my iPhone路‍ Does PM support wifi calling & if so, how do I set it up? thank you!

Ulofon27

Recently I bought a new Ulefone 27, I can received and make calls, but I'm unable to use the mobile data, I mean, i can't see anything on internet trough the phone. But I can use as a hot spot for another devices, the APN parameters seems to be good,...

Subscription not completed, card is charged

I tried to create a subscription with public mobile, but encountered problems while registering after entering the card details. My subscription was not activated but my card is charged now. How to remove my card number from the account?Can't login t...

Looking for phone recommendations

In the $400 range. Specifically interested in Display and Camera quality.PM compatibility a must.

I want to cancel

Please cancel my plan.

Payment method

Why won't the app allow me to change my payment method? When I try to fill in the box with my payment information it won't allow me to type it in. All it will allow me to type in is my postal code.