Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HelloI'm currently on a 40 dollar plan and would like to downgrade to a 20 dollar plan. However when I log in that plan is not available though it is available on the public mobile web page. Is there something I'm missing? Are there rules that you ca...
I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?
When my phone didn’t activate, i checked my ipad and discovered that it had been activated instead. Submitted a ticket but I have no phone until this is resolved.
I have followed all the instructions about five times, and when I go to my account, and payments, there is no option anywhere to update my card information. I have to change my payment method
When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.I have tried...
Hello,I recently transferred over to Public Mobile from virgin. I went through the onboarding process and got notified everything was successful. I got a text from virgin to allow the number to be ported to which I replied YES. However I cannot accep...
Hi,I have newly subscribed and paid. I opted for the eSim and when I did the activation process, it said that it did not work. Since then I've been stuck in a loop of trying to log into my new account, being sent a code by email, using that code an...
Hello everyone,I'm an existing Public Mobile customer, and I've just purchased a new Pixel 9a to use as a secondary device. I'm hoping to use it for data only, as my primary Public Mobile phone is an iPhone.I recently installed a new Public Mobile eS...
Happy Friday!I dropped my latest phone with an eSIM into the lake. They're not sure if it can be fixed and have to wait a week to find out.Want to know if I can go back to my old phone with the SIM card still in it?If so how do I do this and will I ...
Hello,I never had this problem before, all 18×× toll free numbers don't work..I've been Public for 7 years without add ons and never ever had this problem..please help edited by computergeek541: changed category label as this discussion is unrelated ...
HiI was trying to buy a 20g plan but it didn't work and then I changed my plan to 60g and it worked. But after that I ignored that it charged me for both plans.How can I get the extra amount of money back?
I am unable to make any phone calls. PM messages says, "We're sorry we cannot complete you call since you do not have an active plan. To make a payment call *611." My payments are done by auto pay. Could someone please help me with this problem. Tha...
I’ve been trying to purchase data add-ons and whilst it I’m being charged on my cards it’s not reflecting on my end as it’s saying the purchase did go through. It usually works well but has been very bad the last 24-48 hours. Something going on with ...
Today online I request porting my speakout number to my public mobile, I fill out my speakout number and the speakout cell phone IMEI as instructed at 5.25pm, now it is 11.25pm, I still not recieve the text message ask to confirm, can some help me ho...
I cannot log into my account.I can access myCommunity account, but for MyAccount I no longer have access to the old email I used to set it up years ago.
I’m trying to transfer my number from lucky mobile to public mobile but I already deleted my ESIM for lucky mobile and can’t receive calls or texts. Will I still be able to transfer my number?
I setup my account on my computer. Have download app onto mobile phone but when I go to login the say email or password do not match. On line I have subscribed to and paid for suscription. Have a public mobile card in phone and have linked it on...
I understand that data roaming is not available for purchase through Public Mobile when travelling overseas. My phone can accommodate dual SIM cards (one physical SIM and one eSIM). If I buy an international eSIM card (like Orange, Saily or Airalo),...
