09-13-2025 04:48 PM
I'm trying to transfer my Sim to public mobiles, I'm in last step step 6, it showing error as esim not installed, can you please consider this issue?
09-13-2025 05:15 PM
hi @Jaimon34 if you meant support agent, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-13-2025 04:51 PM
hi @Jaimon34 some have success to reboot the phone and relogin to complete the activation
also, check if the PM eSIM was already installed on your phone. if you see it there, enable it and try
but if same, then ask PM to help. You can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
