Trying to cancel my number Email doesn't match with the phone number.

[razor_ray]

Trying to cancel my number as I am leaving the country for 6 months.   My phone number doesn't match the email address.  I can't access my account.

[razor_ray]

I like the idea.  I can't access my account to get the account number which is required by Numberbarn.  

[Chalupa_Batman]

---

@razor_ray wrote:

will give a try.  thanks 

---

Just throwing this out there @razor_ray  If you want to keep your number, you can always port it to Numberbarn which is really cheap and will hold your number for as long as you want. Then when you come back, you can port your number back to Public Mobile. But your account has to be active to port it. Plus, once you port, your account is automatically closed. This is just a great way to save your number if you want to keep it.

[razor_ray]

will give a try.  thanks 

[hTideGnow]

hi @razor_ray try that Forgot Login option and PM will send an e-mail to the correct mailbox 

if that does not help, you will need to ask PM to help to find the login name, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

You can ask PM to help, ask them to remove the credit card from the account 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote