Why no service outside Quebec?

[Momz]

Hi

I have the simplest plan 15$ 100 outgoing mins conada wide and unlimited incoming and text. Last week my son went to Ontario and the phone told him emergency calls only no service. We have an artfone but that shouldnt matter.  Why cant he call outside Quebec?

[Dunkman]

@Momz 

Where in Ontario?  Big city versus rural areas? 

Which model of artfone?  It might not be VoLTE compatible and depending on your locations, you talk services with Public mobile would be affected. 

https://www.publicmobile.ca/en/get-help/articles/volte

[umnikke8]

Problem with account, other people have reported similar issues. Or perhaps outage or poor coverage area. If the issue persists and in an area with good coverage, contact support to see what is up.

Also, check to see if you are offered a better plan in the list of subscriptions available in your account, there was an upgraded $15 plan offered.