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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! emergency Call from TELUS Circle.. or something

Good day allI have received 3 automated phone calls, emergency callsWarning me that I will lose my services shortly or soon!!! If I want to know the reason in English, I should press 1 --> which disconnect!! Anyone know the reason or if I should do s...

Resolved! Accidently changed my Email to the wrong one...

So i went to change my email and accidentally changed to the wrong one... now i am unable to get the email link to reset my email back to the original right one...it doesn't make sense to ask me for my phone number... to just send me a link to my ema...

Resolved! US Roaming Add-On to I need to turn on Roaming

Good Day,I purchased US roaming Add-On yesterday and arrived in the US today. Do I need to turn on my roaming or should it just automatically switch over to T-Mobile?Thanks

Resolved! Data

I got data from my rewards, but the data isn’t working. The regular data is working fine.

Resolved! Unable to activate the call forwarding

Hello,I'm trying to activate the call forwarding by *004*xxxxxxxxxxxxxxxx# and getting the error "Call forwarding MODEM_ERR".Does anyone have idea?

Cannot connect to 5G network

Subcribed to 5G speed plan and using samsung Z fold 3 but cannot connect to 5G network. Can only get 4G+ at the most, frequently get H connection. And help?im in GTA

Resolved! My esim activation failed

I swapped my number from physical sim to esim. Esim is installed, but activation failed. Can someone please help? Thanks!

Resolved! Not in service

I paid my phone on august 18th, it's now august 19th and I have no cell phone services. My bank account shows it went out and the website for Public Mobile shows it was paid...But I have no cell service. It shows full bars, but says I have no service...

Resolved! Friend Referral / previous phone number transfer

Hi Everyone,My friend wants to subscribe to Public Mobile and is asking if his previous phone number from another provider (rogers) can be transferred over to PM. Thanks

Resolved! Payment cannot be processed, cannot submit a ticket

I have been trying all day to update my credit card info but every time i have attempted to it says "i'm sorry we are having troubles right now please try again later. I went to the community and i tried waiting an hour clearing cookies, data etc tha...

billing error

call log

is it possible to get a list of calls from a specific number

APN

do we need to set up a certain APN to use Public Mobile’s Data?

Resolved! Data Usage

I checked my data usage. It always happens in the middle of the night while I’m home and with wifi. Anyone knows why?

Referral code entered but friend did not receive reward

Received a referral code from a friend which I entered when subscribing to Public Mobile. This was back in October 2022. He recently told me he did not receive the reward for the referral. Can this be corrected ?

Resolved! Changing to 5G phone

My current plan is for a 3G phone. I want to buy a 5G phone and switch to a 5G plan. Can I use the same sim card or will I need a new one?

Changed Plans but Account shows Old Plan with the Residual Data New Dates

I was running low on data and had one day left, so I changed to a higher plan for an immediate start.I was charged ~$47 and went to verify the change. My account now shows only the remaining data of my old account, but with a new month starting yest...

Resolved! Unable to activate

Need a live, human being to activate my account. No phone number or other method of contact so here we go. All self-help options have failed and loop. No option to continue with self-help.

Activation

How can I retrieve it

data useage

how can my phone use data when it is shut off.? my phone automatically shuts off at midnight (programmed to shut off). when i review my history it says i used 562mb of data aug7th at 2:33am. my phone was turned off.in 3 yrs as a public mobile custom...

Pay for the other's number

Hi,May I pay the bill for the other person?. If I could do it, how I can do?Thank you so much

Resolved! How to get refund

need refund for plan i done have esim or phone

Verification codes go to old sim?

Hello,I am having a weird bug where I cannot get verification codes by text using my new public mobile sim card.when I put my old sim in, all of the codes get sent to my phone. This is not the case with texts from friends, which go through fineIt is ...

Is your payment system not working

Is your payment system not working ? I am trying to update MYcredit card but it keeps saying something went wrong. the-- card is definitely good! I NEED MY PHONE! GOODBYE PUBLIC MOBILE!

Cancel and port

I have a credit on my account. If I cancel and port my phone number will I get that credit back?

Subscription change

I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan

Roaming Data

Is Public Mobile roaming data available in Hawaii? If so what are the charges? Thank you

Change account email

Hi,I would like to know if it is possible to change the account email. Basically my wife uses public mobile and there is a problem with the professional email she used for her subscription. We want to change it to her personal email.We've tried reach...

Re: Ticket ID:313427-904 SIM/Hardware Issues E2013-C

I still can't complete the set up for my son's account.Is there anyone I can talk to? I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.Any solutions would be greatly appre...

US data

@CS_Agentin our CommunityI have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that opti...

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