[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I port out my number to another carrier if I am outside of Canada and can't receive SMS?
How do I port out my number to another carrier if I am outside of Canada and can't receive SMS? So I don't receive any confirmation messages sent by Public Mobile.
Voice mail
I keep getting voicemail notifications when I check my voicemail I have no messages, android phone. Is there anyway to stop this?
Payment not processing
I’ve tried several cards to make a payment and they all say can’t be processed. What am I doing wrong?
New subscriber
Has been more than 5 hours since I subscribed but I can't send or receive texts
Resolved! Changed phone number but now need the old one back
I changed my number but didn't think to update things before doing so. Now I'm locked out of my Facebook, etc. Is there anyway since the number won't be in the availability pool right away that an admin or mod can get my old number back for me? I'm d...
Resolved! new phone
how to I transfer stuff to a new phone
Roaming APN settings grayed out
Hello new here. Just recently switched to public mobile. I go to the US frequently. My phone says it's connected to US networks both AT&T and T mobile whichever I choose. But it's actually not. I get no internet or service even though I am showing fu...
Resolved! Site won't allow me to login/March Maintenance
I'm trying to get into my account, have passed the 2FA, etc but I can't see my account overview or access anything to my account because it's undergoing maintenance for March??? It's end of July now.
CS support for not receiving OTP
I have just subscribed e-sim and unable to very the sms send to old mobile as i lost it and no access to that. Please advise how can i change the OTP to email instead.thanks
cant activate
i have everything done, and set up with them. i did a number transfer. but the very last part of the proccess is asking for a code being sent to that number i cant use
Issue with transfer
Transferred to Public Mobile yesterday. SMS received and I responded instantly. Now I cannot receive any calls or SMS - I can only make outbound calls and have cellular data. Call the support and they advised me to reach out to my old provider to do ...
Sims card
I ordered a Sims card and was supposed to receive it July 18th. How can I get a tracking number to find out were it is?
already have an active subscription
Hello,I have a new SIM card. I've created an new account, when I want to sign in I receive this message:"Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to ...
Resolved! How to get PUK code
I’ve entered the wrong SIM PIN too many times. And I cannot contact support through the portal. help!!CS_Agent
login issue
I have been a client for several years, but now I can't login into my account anymore. Whenever I try it sends me to a page with "activation" or "login" options. When I click "login", it sends me back to the email/password page. I has been happening ...
Can’t send or receive SMS
Recently switched to Public Mobile and calls are working fine but haven’t been able to send or receive SMS from my number for a week and half.Ive followed all of the troubleshooting advice and nothing is working (reset network settings, etc).I tried ...
SIM code tries exceeded
My wife exceeded the amount of attempts allowed for her SIM card. She cannot log into the support portal from her phone. What other options does she have in order to get a PUK code?
Resolved! Logging in prompts me to activate a subscription, but I'm already subscribed
When I log into my public mobile account through the app or online, I am being prompted to activate a new subscription, even though I've already been a subscriber for years. Because of this, I am unable to manage my current subscription, and I need t...
Phone service
it appears I am a client, but I have had no service from day one with you guys. Either get it running now or I’ll go to another provider
What happened to VoLTE list and IMEI checker?
Hey everyone.Been super busy this summer and haven't been too active. I went to the VoLTE page and noticed the list of acceptable phones is gone. Along with the new IMEI checker. With that being said, how do we know what phones are now working with P...
transfer number from public
Hello, I try to transfer my phone number from public and I got SMS and I try to answer and I see under my SMS NOT SENT. but I have to replay within 90 minCould you please help me with it?Thanks
Resolved! referral code
HiMy referral code was always visible but now I can't seem to find it anywhere. Have they moved it?thanks
Options have changed: How do I turn off autopay now?
I searched for the answer, but the most recent discussion seems to date from 2023 and no longer seems to apply. I've provided a plan for my grandson for many years now. The account has autopay via my credit card. Now he's turned 18 and it's time for ...
iPhone to Samsung
Why can’t I sent pictures to my friend who has a Samsung, I have an IPhone. I moved from Telus to public mobile and now it doesn’t work. My husband has the exact same issue. Please help.. I’m not the greatest with new technology
Transfer my public number to Lucky
I'm trying to transfer my public mobile number to Lucky mobile because I no longer have access to my public mobile phone but I would like to keep my number I was trying to do a transfer but I can't get the text message to accept the transfer how do I...
PUK request timeframe
I submitted a ticket a day and a half ago to get my PUK number.How long does it take to get a response regarding this usually?
SIM not working anymore
I subscribe to Public Mobile some days ago.My SIM worked for a few days but isn't working anymore (no network). My other SIM is working well and my husband that did the same has no issue with his Public Mobile SIM. I tried restarting a few times and ...
E sim
Need a esim for new device Moto G play 2024 but when I select it under my account it is not allowing me to
Date/time calculation for US add-ons
Hi, I'm going to subscribe US bundle add-on, it expires in 15 days. I wonder how the 15-days is counted. If I subscribe now (July 26, 5:12pm), when it ends (date and time)? Thank you!
Resolved! Locked out, need PUK to unlock current PM SIN
I locked myself out of my service by accidentally locking my SIN. Now I require a PUK code to resume Service. The chatbot says to submit a request on this forum and that he PUK will be emailed to me, but I keep getting taken in a chatbot loop of doom...
